Contents

Title and Copyright Information

Preface

• Audience
• Documentation Accessibility
• Related Documents
• Conventions

What's New in This Guide

• New and Changed Features for 11g Release 7 (11.1.7)
• Other Significant Changes in this Document for 11g Release 7 (11.1.7)

1 Introduction to Troubleshooting

• 1.1 Where to Find Detailed Troubleshooting Information
• 1.2 Basic Tasks for Troubleshooting
  • 1.2.1 Process for Investigating, Reporting, and Solving a Problem Using Cloud Control
  • 1.2.2 General Process for Investigating, Reporting, and Solving a Problem
• 1.3 Resolving Common Oracle Fusion Applications Problems
  • 1.3.1 File Uploads Fail
  • 1.3.2 Search Is Not Available for an Oracle Fusion Application

2 Troubleshooting Oracle Fusion Applications Using Incidents, Logs, QuickTrace, and Diagnostic Tests

• 2.1 Understanding Troubleshooting Using Incidents, Logs, QuickTrace, and Diagnostic Tests
  • 2.1.1 Understanding Incidents
  • 2.1.2 Relationships Between Incidents, QuickTrace Dumps, Log Files, and Diagnostic Tests
  • 2.1.3 Introduction to the Oracle Fusion Middleware Diagnostic Framework
  • 2.1.4 Standard Incident Administration Tasks and Tools
• 2.2 Investigating, Reporting, and Solving a Problem
  • 2.2.1 Process for Investigating, Reporting, and Solving a Problem
  • 2.2.2 Managing Oracle Fusion Applications Problems and Incidents
    • 2.2.2.1 Viewing Incidents Using Support Workbench
    • 2.2.2.2 Viewing Incidents Using the Automatic Diagnostic Repository Command Interpreter (ADRCI)
    • 2.2.2.3 Recovering from Incidents Generated During SOA Operations
    • 2.2.2.4 Creating Incidents Manually Using Support Workbench
    • 2.2.2.5 Packaging Incidents Using Support Workbench
    • 2.2.2.6 Creating and Packaging Incidents Using the Automatic Diagnostic Repository Command Interpreter (ADRCI)
  • 2.2.3 Working with Automatically Created QuickTrace Dumps
    • 2.2.3.1 Viewing Automatically Created QuickTrace Dump Files Using Oracle WebLogic Scripting Tool
    • 2.2.3.2 Viewing Automatically Created QuickTrace Dump Files Using the Automatic Diagnostic Repository Command Interpreter (ADRCI)
    • 2.2.3.3 Viewing Automatically Created QuickTrace Dump Files Using Support Workbench
  • 2.2.4 Working with Manually Created QuickTrace Dumps
  • 2.2.5 Working with Other Diagnostic Dumps
  • 2.2.6 Working with Cloud Control Problem Analysis and the Analyze Logs Options
• 2.3 Configuring Log, QuickTrace, and Incident Settings for Troubleshooting
  • 2.3.1 Assisting Users in Gathering Data Using Troubleshooting Options
  • 2.3.2 Configuring the Oracle Fusion Middleware Diagnostic Framework
  • 2.3.3 Precedence and Log Settings for Troubleshooting
  • 2.3.4 Default System Settings for Incident Creation and QuickTrace
  • 2.3.5 Adjusting Incident Settings for Troubleshooting
  • 2.3.6 When Changes to Incident Configuration Settings Take Effect
  • 2.3.7 Adjusting QuickTrace Configuration Settings for Troubleshooting
  • 2.3.8 Adjusting Standard Log Levels for Troubleshooting
  • 2.3.9 Adjusting ApplSession Log Levels for Troubleshooting
  • 2.3.10 Adjusting Oracle Fusion Global Payroll Log Settings for Troubleshooting
  • 2.3.11 Adjusting Oracle Fusion Incentive Compensation Batch Jobs Log Settings for Troubleshooting
  • 2.3.12 Adjusting Oracle Fusion General Ledger Log Settings for Troubleshooting
  • 2.3.13 Adjusting Oracle Fusion Receivables AutoInvoice Log Settings for Troubleshooting
  • 2.3.14 Disabling Logging of a Particular Message
  • 2.3.15 Logging More Detailed Information for a Particular Code Module
  • 2.3.16 Configuring and Using Profile Options for Troubleshooting
• 2.4 Configuring the Diagnostic Testing Framework for Troubleshooting
• 2.5 Troubleshooting Using Log Settings
  • 2.5.1 Troubleshooting Using Standard Log Files
  • 2.5.2 Viewing Special Log Output for Oracle Fusion Global Payroll
  • 2.5.3 Viewing Special Log Output for Oracle Fusion Incentive Compensation
  • 2.5.4 Correlating Log Messages Across Log Files and Components
    • 2.5.4.1 Values for Correlating Log Messages
    • 2.5.4.2 Correlating Log Messages for Oracle Enterprise Scheduler Jobs
    • 2.5.4.3 Correlating Log Messages for SOA Services and BPEL Processes
    • 2.5.4.4 Correlating Log Messages for Other Process Types
  • 2.5.5 Downloading Log Files
• 2.6 Troubleshooting Using the Diagnostic Testing Framework
  • 2.6.1 Working with Automatically Started Diagnostic Tests
  • 2.6.2 Registering Diagnostic Tests
  • 2.6.3 Sending Diagnostic Test Results to Oracle Support
  • 2.6.4 Purging the Results of Selected Diagnostic Test Runs

3 Troubleshooting Oracle BI Enterprise Edition, Oracle Business Intelligence Publisher, and Oracle Business Intelligence ApplicationsRestart the Oracle BI Administration Server,

• 3.1 Introduction to Troubleshooting Oracle BI EE, Oracle BI Publisher, and Oracle BI Applications
• 3.2 Getting Started with Troubleshooting
  • 3.2.1 Oracle BI Technologies
  • 3.2.2 Logging
  • 3.2.3 Data Warehouse Enabled Profile Option
• 3.3 Problems and Solutions for Oracle BI EE
  • 3.3.1 Oracle BI Presentation Services Fails to Start
  • 3.3.2 The BI Server Is Not Running
  • 3.3.3 Cannot Log In to Oracle Business Intelligence as a User With the BISystem Role
  • 3.3.4 Report Object Icons In the Oracle BI Presentation Catalog Are Not Intuitive
  • 3.3.5 The "My Account" Link Does Not Display in Presentation Services
  • 3.3.6 Oracle Business Intelligence Requests Stop Responding
• 3.4 Problems and Solutions for Oracle BI Publisher
  • 3.4.1 Oracle BI Publisher Reports Are Missing from the Presentation Services Shared Folders
  • 3.4.2 Oracle BI Publisher Reports Are Missing from the Oracle BI Publisher Server Shared Folders
• 3.5 Problems and Solutions for Oracle BI Applications
  • 3.5.1 Revenue Amount Columns Show No Data or Show Data with Currency Symbol Missing in CRM Reports
  • 3.5.2 Need to Troubleshoot an Analysis' Query

4 Troubleshooting Oracle Data Integrator

• 4.1 Introduction to Troubleshooting ODI
• 4.2 Getting Started with Logging Basics for Oracle Data Integrator
  • 4.2.1 Viewing and Configuring ODI Agent Logs
  • 4.2.2 Viewing Session Logs for ODI
• 4.3 Resolving Common Problems
  • 4.3.1 ODI Process Is Taking a Long Time to Complete Job Request
  • 4.3.2 A Coherence Node Connected to ODI Is Using UDP Multicasting for Cluster Discovery Instead of Well-Known Address
  • 4.3.3 Troubleshooting ODI Repository Issues
  • 4.3.4 Troubleshooting ODI and ESS Callback Issues

5 Troubleshooting Oracle Enterprise Crawl and Search Framework

• 5.1 Problems and Solutions
  • 5.1.1 Missing Parameters for Search Engine Instance
  • 5.1.2 Cannot Create Search Engine Instance
  • 5.1.3 Searchable Object Not Listed in Fusion Applications Control for ECSF
  • 5.1.4 Searchable Object Deployment Fails
  • 5.1.5 Searchable Object Undeployment Fails
  • 5.1.6 Search Category Deployment Fails
  • 5.1.7 Cannot Start, Undeploy, or Delete the Index Schedule
  • 5.1.8 Crawl Fails
  • 5.1.9 Invalid Channel Feed Type Error
  • 5.1.10 ECSF Query Error
  • 5.1.11 FND-6603 Error
• 5.2 Diagnosing Enterprise Crawl and Search Problems
  • 5.2.1 Diagnosing ECSF Command Line Administration Utility Issues
  • 5.2.2 Diagnosing Fusion Applications Control for ECSF Issues
  • 5.2.3 Diagnosing Failures During Deploy/Undeploy Operations for Search Categories

6 Troubleshooting Oracle Enterprise Performance Management

• 6.1 Problems and Solutions for Foundation Services
  • 6.1.1 Getting Started with Logging Basics for Foundation Services
  • 6.1.2 Web Traffic Snooping
  • 6.1.3 EPM Registry
    • 6.1.3.1 EPM Registry Initialization Fails
    • 6.1.3.2 Connection to Essbase Server Fails
    • 6.1.3.3 Host and Ports Do Not Match
  • 6.1.4 Hyperion Security Username/Password Authentication Fails during Enterprise Scheduler Services Essbase Cube Creation in the Domain
  • 6.1.5 EPM Workspace
    • 6.1.5.1 Debugging
    • 6.1.5.2 Startup
    • 6.1.5.3 Microsoft Internet Explorer Truncated Menus
  • 6.1.6 Allocation Manager
    • 6.1.6.1 Essbase Applications Are Not Listed Under the Essbase Node
    • 6.1.6.2 Business Rules Cannot be Deployed to General Ledger
  • 6.1.7 Smart View
    • 6.1.7.1 Re-enabling Smart View in Microsoft Office Applications
    • 6.1.7.2 Enabling Advanced Logging
    • 6.1.7.3 Timeout Errors
    • 6.1.7.4 Shared Connections Panel Does Not Display Server Names
• 6.2 Problems and Solutions for Financial Reporting
  • 6.2.1 Setting Up Data Sources and Debugging Setup and Connectivity Issues
    • 6.2.1.1 Unable to Connect to Essbase Cube
    • 6.2.1.2 Error While Creating Database Connection
    • 6.2.1.3 Cannot Set Up a Database Connection
  • 6.2.2 Issues with Workspace (Access Privileges, Preferences, Change And Manage Database Connections)
    • 6.2.2.1 Error When Running a Report
  • 6.2.3 Common Administrative Tasks and How to Debug Issues
    • 6.2.3.1 Log File Output Management and Diagnosis of Log Issues
    • 6.2.3.2 Setting Up Financial Reporting TCP Ports for Firewall Environments and Debugging Issues Around It
    • 6.2.3.3 Supporting PDF Print/Troubleshooting Financial Reporting Print Server Issues
    • 6.2.3.4 Getting Error Application HReports Is not Defined
    • 6.2.3.5 Permission Errors
    • 6.2.3.6 All the Jobs Fail
• 6.3 Problems and Solutions for Hyperion Provider Services
  • 6.3.1 Provider Services Server Not Running
  • 6.3.2 Provider Services Version Information
  • 6.3.3 Maximum Numbers of Rows Exceeded in Smart View
  • 6.3.4 Monitoring Provider Sessions
  • 6.3.5 Monitoring Active-Active Essbase Clusters
  • 6.3.6 Enabling and Disabling Active-Active Essbase Cluster Components
• 6.4 Problems and Solutions for Essbase
  • 6.4.1 Getting Started with Logging Basics for Essbase
  • 6.4.2 Essbase Agent Startup Fails with Error
  • 6.4.3 Essbase Agent Startup Fails Due to serviceinstanceref ref="audit" Entry in jps-config-jse.xml
  • 6.4.4 Essbase Agent Startup Fails with an Error While Loading Shared Libraries
  • 6.4.5 opmnctl Commands Fail to Execute
  • 6.4.6 An Application Stops Responding
  • 6.4.7 An Essbase Application Will Not Start
  • 6.4.8 ASO Database Corruption Error
  • 6.4.9 Essbase Login Credentials Are Unknown When Essbase Is Included in the Oracle Business Intelligence Installation
  • 6.4.10 Cannot Stop an Application Process
  • 6.4.11 Changing the Essbase Ports (High-Availability Mode)
  • 6.4.12 Changing the Essbase Ports (Non-High-Availability Mode)
  • 6.4.13 Data Load Fails with the "Load Buffer Does Not Exist" Error
  • 6.4.14 Data Load Fails with Resource Usage Error
  • 6.4.15 Essbase Fails to Start in Cluster Mode
  • 6.4.16 Essbase Login Failed Due to Invalid Credentials
  • 6.4.17 Failed to Open a File on UNIX
  • 6.4.18 GL Writeback Fails with "Accounting Date Conversion" Error
  • 6.4.19 GL Writeback Fails with "Group ID Node" Error
  • 6.4.20 GL Writeback Fails with "Not a Valid GL Application" Error
  • 6.4.21 GL Writeback Fails with "SQL Database Connection" Error
  • 6.4.22 Network Timeout
  • 6.4.23 OPMN Fails to Start Essbase in High-Availability Mode
  • 6.4.24 Restructure Failure
  • 6.4.25 Security File Is Corrupt
  • 6.4.26 Status of Essbase Agent Connection
  • 6.4.27 Unable to Write File During Data Load or Building Aggregate Views

7 Troubleshooting Oracle Enterprise Scheduler

• 7.1 Introduction to Troubleshooting Oracle Enterprise Scheduler
• 7.2 Getting Started with Troubleshooting Oracle Enterprise Scheduler Jobs
• 7.3 Problems and Solutions
  • 7.3.1 Oracle BI Publisher Job Remains In RUNNING State
  • 7.3.2 Oracle BI Publisher Job States Mismatch with Oracle Enterprise Scheduler States
  • 7.3.3 Job Never Executes and Goes into ERROR State Immediately
  • 7.3.4 Job Completes, but Goes into a WARNING state
  • 7.3.5 Metadata Access Denied Error When Accessing Job Metadata
  • 7.3.6 Insufficient Privilege Error on Request Error
  • 7.3.7 Empty Process List in Schedule New Process Dialog
  • 7.3.8 Slow Display of Job Definition List of Values in Schedule New Process Dialog
  • 7.3.9 Job Status Notifications Are Not Sent

8 Troubleshooting Oracle Fusion Transactional Business Intelligence

• 8.1 Diagnosing Oracle Fusion Transactional Business Intelligence Query Problems
  • 8.1.1 Enabling the NQQuery.log File
  • 8.1.2 Presentation Services Request Query
  • 8.1.3 Query Trace
  • 8.1.4 Physical Query
  • 8.1.5 Using AdminServer-diagnostic.log File to Troubleshoot Oracle WebLogic Server
  • 8.1.6 Using View Data to Check the Datasource Connectivity

9 Troubleshooting Oracle Identity Management

• 9.1 Introduction to Troubleshooting Oracle Identity Management
• 9.2 Getting Started with Troubleshooting Oracle Identity Management
  • 9.2.1 Verifying Oracle Internet Directory Identity Stores Can Perform Look Ups
  • 9.2.2 Verifying the Security Providers in the Oracle WebLogic Server Domain
  • 9.2.3 Using Selective Tracing to Troubleshoot Inaccessible Functionality
• 9.3 Problems and Solutions
  • 9.3.1 Problems and Solutions for Missing or Incorrect Data
    • 9.3.1.1 LDAP Changes Not Reconciled in Oracle Identity Manager
    • 9.3.1.2 Data is Missing After Migrating or Patching the Policy Store
    • 9.3.1.3 Administrator Search for Database Resources Returns No Results
    • 9.3.1.4 Data is Missing or Incorrect in a Portlet
  • 9.3.2 Problems and Solutions for Accessing Functionality
    • 9.3.2.1 Inappropriate User Access After Enterprise Role Membership Removal
    • 9.3.2.2 Newly Created User Does Not Have Correct Access to Oracle Fusion Applications
    • 9.3.2.3 After Logging Out, Access to a Secured Resource is Granted Without Logging in
    • 9.3.2.4 Authenticated User Gets Unexpected Page when Accessing a Different Secured Resource
    • 9.3.2.5 Support Representative Cannot Impersonate an Oracle Fusion Applications User
    • 9.3.2.6 Unauthenticated User Gets Error Page when Accessing a Secured Resource
  • 9.3.3 Problems and Solutions for Managing Users
    • 9.3.3.1 Oracle Fusion Human Capital Management Requests to Assign Roles to Users Fail
    • 9.3.3.2 SPML Calls Initiated from an Oracle Fusion Application Are Not Processed
    • 9.3.3.3 Troubleshooting Oracle Fusion Human Capital Management-Oracle Identity Manager SPML Requests
  • 9.3.4 Problems and Solutions for Managing Roles
    • 9.3.4.1 Cannot See the Function Security Policies for an External Role
    • 9.3.4.2 Cannot See the Data Security Policies for a Data Role
    • 9.3.4.3 Problems Mapping an Application Role to an External Role
    • 9.3.4.4 Cannot See Application Role Hierarchies
    • 9.3.4.5 Attempts to Add an Application Role to a Hierarchy Appear to Have No Effect
    • 9.3.4.6 Cannot Create Valid Data Roles Using Data Role Template
  • 9.3.5 Problems and Solutions for Managing Keystores and Certificates
    • 9.3.5.1 Key or Credential Store Error After an Application Invokes Web Service
    • 9.3.5.2 Trust Certificate Error After Application Invokes Web Service
  • 9.3.6 Problems and Solutions for Identity Propagation Using SAML
  • 9.3.7 Problems and Solutions for Logging in to Secured Resources
    • 9.3.7.1 Incorrect Language Appears After Logging in to a Secured Resource
    • 9.3.7.2 Login Page Unexpectedly Reappears (No Single Sign-On)
    • 9.3.7.3 Cannot Access Forgotten Password Functionality from Login Page
• 9.4 Additional Information for Troubleshooting Oracle Identity Management

10 Troubleshooting Oracle Metadata Repository

• 10.1 Introduction to Troubleshooting MDS Repository
• 10.2 Getting Started with Troubleshooting and Logging Basics for Oracle Metadata Repository
  • 10.2.1 WLST Commands
  • 10.2.2 MBean Properties in Fusion Applications Control
  • 10.2.3 Logging
• 10.3 Applications Performing Slowly Due to MDS Repository
• 10.4 Diagnosing Exceptions with Oracle Metadata Repository

11 Troubleshooting Oracle SOA Suite

• 11.1 Introduction to Troubleshooting Oracle SOA Suite
• 11.2 Getting Started with Troubleshooting and Logging Basics for Oracle SOA Suite
• 11.3 Runtime Diagnostics
  • 11.3.1 Correlating Application Issues to the SOA Composite IDs
  • 11.3.2 Business Event Subscriptions Are Not Firing
  • 11.3.3 Long Delays After an Event is Published and Before a Subscriber is Triggered
  • 11.3.4 Events Are Consumed by Multiple Revisions of the Same Composites
  • 11.3.5 Rolled Back OAOO Event Delivery Messages Are Displayed in the Log Files
  • 11.3.6 Application Transaction Does Not Complete and the Underlying Composite Is Stuck in a Running State
  • 11.3.7 BPEL Process Received No Response from an ADF Asynchronous Service
  • 11.3.8 Business Event Is Picked Up Twice (Or More) By SOA Server
  • 11.3.9 Long Running, Synchronous Calls To Remote Web Services Error Out or Asynchronous Transactions Return with an Error after a Long Time
  • 11.3.10 Some Messages Are Lost Between EDN and Composites or Composites Across Clusters
  • 11.3.11 Some Composites Are Being Retried Multiple Times on Failure
  • 11.3.12 Some Fusion Applications Control Features Are Missing the No Recover Button or Export Composite Capability
  • 11.3.13 Automatic Recovery of BPEL Instances is Not Recovering A Specific Instance
  • 11.3.14 SOA Runtime Fails with a "Cannot read WSDL" Error
  • 11.3.15 Uploading a Composite for Oracle Support Services
  • 11.3.16 Confirming SOA Component Configuration Properties for Oracle Support Services
• 11.4 Security and Oracle WSM Policy Manager Configuration
• 11.5 Human Workflow
  • 11.5.1 Recovering Human Task Instances Stuck in the Alerted State
  • 11.5.2 Worklist: Notifications and Approvals Region Contains No Data
  • 11.5.3 Task Detail Page is Not Available
  • 11.5.4 Task Chooses an Incorrect User If a Number of Rules Are Defined or Errors with "Ruleset returned lists with different list builder"
  • 11.5.5 Document Is Stuck in Pending Approval and Logs Show Error "Unable to walk hierarchy for user user_name"
  • 11.5.6 Task History: Cannot Remove or Move a Participant After Yourself
  • 11.5.7 Hierarchy List Builders Display an Error Due to Security Configuration Issues and Log Report Errors in Authentication or Authorization with HCM Services
  • 11.5.8 HCM Services are Timing Out or Getting Stuck
  • 11.5.9 Error/Warning Reported in Retrieving the Position for a User
  • 11.5.10 Users See No Approvals in the Inbox when Using Position Hierarchy
  • 11.5.11 Task Escalation Does Not Follow Job Level, Supervisory, or Position Hierarchies
  • 11.5.12 User Is Not Allowed to Perform an Action on a Human Workflow Task
  • 11.5.13 Email Notification Is Not Being Sent Out
  • 11.5.14 Notifications Sent Are Not Actionable
  • 11.5.15 Actionable Notifications Are Sent But No Action is Taken After Responding
  • 11.5.16 After LDAP Configuration with Oracle WebLogic Server, Users Appear in the Console, But a "No Role found matching the criteria" Error Appears
  • 11.5.17 Only a Subset of Users in LDAP Can Log In to Oracle BPM Worklist
  • 11.5.18 "Unknown Macro" Exception Appears when Myrealm Is Passed as a Parameter to the Identity Context To Identity Service APIs
  • 11.5.19 Add Participant Button in Oracle BPM Worklist Is Disabled
  • 11.5.20 Task Modifications Made in a Runtime Tool Are Not Appearing for the Task
  • 11.5.21 How Can I Set Commonly Used Human Workflow Configuration Parameters?
  • 11.5.22 How Do I Set Human Workflow Configuration Parameters Not Available in the Fusion Applications Control Properties Pages?
  • 11.5.23 System MBean Browser Does Not Reflect My Changes After Editing the Human Workflow Config MBeans
  • 11.5.24 Human Workflow Services Are Not Locating Resource Bundles or Classes Located at the Workflow Customizations Class Path URL
  • 11.5.25 How Do I Manually Set the URL for Displaying Task Details for a Particular Human Workflow Task Component?
  • 11.5.26 How to Test the Health of the Installed Server
  • 11.5.27 User Authentication Error (in this example, the user is FMW_USERID and identityContext is jazn.com)
  • 11.5.28 Error During Import of Task Payload Mapped Attribute Mappings
  • 11.5.29 Error During Rule Migration
  • 11.5.30 When Defining a Rule Based on the Approval Group List Builder During Runtime, a Message Says the Group Does Not Exist
• 11.6 Patching and Deployment
• 11.7 Performance
  • 11.7.1 SOA Transactions are Failing and Logs Indicate the SOA Database is Running Out of Space
  • 11.7.2 Slow Application Performance Such as Longer Time to Serve Pages or Finish Transactions
  • 11.7.3 Slow Fusion Applications Control Performance
• 11.8 Maintenance
  • 11.8.1 JVM is Suspended If Any In-use Log Directories are Deleted
  • 11.8.2 Server Start Script Does Not Work for Scale-Out (Postprovisioning) Servers
  • 11.8.3 SOA Server Does Not Start
  • 11.8.4 SOA Server Is Not Responding To Administrative Commands
  • 11.8.5 Undeploying a Composite Left in an Inconsistent State Due to a Failed Patch
  • 11.8.6 Increased Load Observed on RAC Instances when Using Multiple Oracle RAC Servers
  • 11.8.7 List of SOA Composite State Values
  • 11.8.8 Log Files Have Been Deleted or Are Missing
• 11.9 Custom Development (Extensibility)
  • 11.9.1 Unable to Use Layered Customization on Specific Artifacts
  • 11.9.2 New or Deleted Artifacts Do Not Appear as a Layered Customization
  • 11.9.3 Warnings Regarding xml:id when Building or Deploying a Customized Composite
  • 11.9.4 Distributed Queue Topic Messages Are Retrieved Multiple Times by Subscribers
  • 11.9.5 Internal Key is Displayed Instead of a Translated String
  • 11.9.6 BPEL Activity Errors and the Log Shows Error "com.oracle.bpel.entity.dataprovider.EntityVarMgrException:zero Item"
  • 11.9.7 BPEL Activity Errors and Log Shows Error "XPath variable or expression <expression> is empty"
  • 11.9.8 Unavailable Composite Errors Occurring Even Though the Target Service Is Up and Running
  • 11.9.9 High-Volume Cross Reference (XREF_DATA) Table Impacts Performance and Maintenance
  • 11.9.10 Access Denied Error While Invoking an Oracle ADF BC Service from BPEL
  • 11.9.11 Clicking Manage Approvals Page Gives a "SOA server may be down" or "No data to display" Error
  • 11.9.12 Synchronous Service Invocation Errors Due to WS-Addressing
  • 11.9.13 Deploying Human Workflow Application Throws "Unable to resolve 'TaskQueryService'" Error
  • 11.9.14 "Invalid Subject" Error Thrown with Human Workflow API or Notification
  • 11.9.15 Task is Assigned to the Group/Role When It Is Expected to Go to Every User in the Group/Role Individually
  • 11.9.16 Task Completes Without Any Assignment Occurring
  • 11.9.17 Parallel Assignees Must Approve or Reject the Task Even Though the Parallel Completion Criteria is Met
  • 11.9.18 All Added Adhoc Participants Disappear After a Page Refresh
  • 11.9.19 Future Approvers Are Not Visible in the History Table
  • 11.9.20 Message Appears in the History Table About a Correlation ID Not Being Passed or Any Exception Related to the Correlation ID
  • 11.9.21 Edit Toolbar Is Disabled or Not Shown
  • 11.9.22 oracle.jrf.UnknownPlatformException Error When Customizing an Oracle Mediator
  • 11.9.23 java.lang.NullPointerException When Customizing an Oracle Mediator
  • 11.9.24 JDeveloper Compilation Error in a SOA Project with SOA MDS Service Location

12 Troubleshooting Oracle WebCenter Content

• 12.1 Introduction to Troubleshooting Oracle WebCenter Content
• 12.2 Attachments
  • 12.2.1 Attachment File Is Too Large
• 12.3 Integration
  • 12.3.1 Content Server Web Service Is Unavailable
  • 12.3.2 Content Server Connection Failure
  • 12.3.3 Clicking Attachments Link Results in a 404 Error
  • 12.3.4 Authorization Failure
    • 12.3.4.1 Task 1: Check Oracle Fusion Applications Client
    • 12.3.4.2 Task 2: Check Oracle Content Server Setup
  • 12.3.5 Application Access Denied
  • 12.3.6 CredentialAccessPermission Denied
  • 12.3.7 Applcore Attachment Checkin Failure
    • 12.3.7.1 Checkin Failure Causes
    • 12.3.7.2 Checkin Failure Solutions

13 Troubleshooting Oracle WebCenter Portal

• 13.1 Problems and Solutions for WebCenter Portal Portlets
  • 13.1.1 Introduction to Troubleshooting WebCenter Portal Portlets
  • 13.1.2 Portlet Displays a Portlet Consumer Error
  • 13.1.3 Portlet Displays a Portlet Timeout
  • 13.1.4 Portlet Displays a Remote Portlet Communication Error
  • 13.1.5 Portlet Displays a Remote Portlet Error
  • 13.1.6 Diagnosing WebCenter Portal Portlet Problems
    • 13.1.6.1 Using Diagnostic Tools
    • 13.1.6.2 Configuring the Portlet Logging File
• 13.2 Problems and Solutions for WebCenter Portal's Composer
  • 13.2.1 Unable to Edit a Component in Composer's Edit Mode
  • 13.2.2 Unable to Personalize Some Components
  • 13.2.3 Able to Edit a Component in Composer's Edit Mode
  • 13.2.4 Implicit Personalizations Do Not Stick
  • 13.2.5 Cannot Rearrange Components on Child Components Pane
• 13.3 Problems and Solutions for Oracle WebCenter Portal: Spaces
  • 13.3.1 Documents Service Is Not Available When Content Server Is Not Running
  • 13.3.2 Workflows Do Not Work
  • 13.3.3 List of Spaces Does Not Show Any Spaces
  • 13.3.4 Creating a Space Throws an Error or Warning
• 13.4 Problems and Solutions for Activity Stream
  • 13.4.1 Business Object Activities Do Not Appear for Some Users
  • 13.4.2 Business Object Activities Cannot Be Published
  • 13.4.3 New Activities Do Not Appear for Some Users
  • 13.4.4 Rendering of the Activity Stream View Is Very Slow
  • 13.4.5 Cannot See Activities from Some Spaces
• 13.5 Problems and Solutions for Search in WebCenter Portal
  • 13.5.1 No Search Results Found
  • 13.5.2 Search Results Do Not Include Secured Resources
  • 13.5.3 Search Results Do Not Include Documents
  • 13.5.4 Search Results Do Not Include Discussions and Announcements
  • 13.5.5 Search Results Do Not Include Recently Added Resources
  • 13.5.6 Search Results Do Not Reflect Authorization Changes
  • 13.5.7 Search Results Do Not Include Resources Available to Wide Audience
• 13.6 Problems and Solutions for the Tags Service
  • 13.6.1 Tag Center Results Do Not Appear When Tag Is Clicked
  • 13.6.2 Tagging Button Does Not Display on Page
  • 13.6.3 Clicking a Tagged Resource Does Not Go to the Correct Page
• 13.7 Problems and Solutions for the Instant Messaging and Presence Service
  • 13.7.1 Presence Icon Not Seen In WebCenter Portal Applications
  • 13.7.2 Presence Icon Always Shows User as Offline
  • 13.7.3 Presence Icon in Framework Applications Always Shows User as Offline
  • 13.7.4 Presence Updates Not Seen
  • 13.7.5 Issues with Context Menu Options
  • 13.7.6 Chat Toolbox Not Available
  • 13.7.7 Online User Is Offline in Chat Toolbox
  • 13.7.8 User Does Not See Connections In Chat Toolbox
  • 13.7.9 User Is Shown as Offline In Other Users' Connections Lists
  • 13.7.10 Chat Tab Does Not Clear Messages When Closed and Reopened
  • 13.7.11 User Is Not Seen as Offline After Logging Out
  • 13.7.12 Invitation Flag Does Not Reflect Correct Invitation Count
• 13.8 Problems and Solutions for the Discussions Service
  • 13.8.1 User Is Not Authorized / Service Not Configured
  • 13.8.2 User Is Not Authorized Message for Member of a Group that Has Access
  • 13.8.3 Unable to Log In to the Discussions Administration Console
  • 13.8.4 SOAP Fault Exceptions Seen in Announcements Region
  • 13.8.5 Discussions Server Displays a Form-Based Login Instead of SSO Login Screen
  • 13.8.6 Service Not Provisioned During Space Creation
• 13.9 Problems and Solutions for the Documents Service
  • 13.9.1 Documents Service Unavailable
  • 13.9.2 Granting Permissions Errors in Documents When Creating a Space
  • 13.9.3 User Appears to Not Have the Correct Capabilities in the Documents Page for His Role
  • 13.9.4 Documents Connection Not Working after Switching to Global Policy Attachment

14 Additional Troubleshooting Information

• 14.1 Using My Oracle Support for Additional Troubleshooting Information