1. Administering Oracle Identity Cloud Service
  2. Configure Administrator Settings
  3. Manage Microsoft Active Directory (AD) Bridges for Oracle Identity Cloud Service
  4. Log Files
  5. Allow My Oracle Support to Access Client Log Files

Allow My Oracle Support to Access Client Log Files

Learn how to grant consent for Oracle Support to access client log files, the scope of consent, what it covers, and how long it lasts.

The default behavior is that My Oracle Support cannot access the client log files, which are on a machine at your premises. You have to add them to the support request. You can give your consent so that My Oracle Support can fetch the logs directly when they need to be analyzed to resolve an issue. This can reduce the time it takes for the support request to be resolved.

  • How long does consent last?

    After you have given your consent, it remains effective until you remove your consent, or remove the AD Bridge domain.

  • Do I need to give separate consent for every AD Bridge?

    No. Your consent applies at AD domain level. If you have more than one bridge under the same AD domain, the consent applies to all of them.

  • Do I need to provide consent for each AD domain?

    If you have more than one AD domain, a separate consent is needed for each one.

  • Can Oracle fetch any file from the windows machine where the Microsoft AD Bridge client is installed?

    No. Only Microsoft AD Bridge log files are fetched.

  • When is the log file fetched from the client machine?

    Oracle only fetches logs files if they are needed so they can be analyzed as part of resolving a service request that you have raised. If you raise a service request and there is no need for the AD Bridge client log file to be examined, then it is not fetched.

  • Where are the log files stored?

    They are uploaded to tenant Oracle cloud storage.

  • Do the log files stay in cloud storage indefinitely?

    No. They will be removed from cloud storage after 24 hours, after Oracle has analyzed the logs. An automated purge job deletes all log files that are older than 24 hours.