Mapping Domain Member Values for Oracle Service Cloud Source System

You must map domain member values of STATUS and SEVERITY codes for the Oracle Service Cloud source system. Domain Mappings specify how data in a source system is extracted and loaded into Oracle Business Analytics Warehouse.

Use the Manage Domain Mappings and Hierarchies link in the Configuration Manager.

To map domain member values:

In Configuration Manager, select the Manage Domain Mappings and Hierarchies link in the Tasks pane.
In the Domains Configuration Search area:
- Select Oracle Service Cloud as the Source Instance.
- Select code SR_SEVERITY in the Domain field.
  
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- Click Search. Similarly, search for code SR_STATUS
(Optional) Enter the result of the step here.
In the Domain Member Mapping region, map the following domain member values for Oracle Service Cloud source system by clicking the Edit icon:
- SR_SEVERITY, available values are:
  - CRITICAL
  - HIGH
  - MEDIUM
  - LOW
- SR_STATUS, available values are:
  - OPEN
  - CLOSED
Click Save and Close, then click Done.