Automatically Created Interactions
For certain tasks you perform in the system, Oracle Sales and Marketing automatically creates a note. This helps you build a complete history of your interactions with your contacts.
Mailed-In Response
Oracle Sales and Marketing automatically creates a Mailed-In Response interaction record if you record a response using the Mail Response Form. The interaction includes identification of the contact, the account, the sales representative, the date, and the promotion to which the contact responded (which is usually the script promotion that represents the response card).
Mailing
Oracle Sales and Marketing automatically creates a Mail Blitz when you send a mailing to an individual using the Mail Blitz Form, or an Event Mailing if you send a mailing to an event registration list using the Event Setup Form.
Oracle Sales and Marketing starts a concurrent program that creates a Mail Blitz or Event Mailing interaction for each existing contact on a list when the status of a Mail Blitz or Event Mailing is Ready. Each interaction includes identification of the contact, the account, the sales representative, the date, the mail blitz, or event id.
