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   To update an existing script:

1. From the Navigator, choose Promotions -> Script to open the Scripts window.

2. Choose Find All from the Query menu, or choose Query -> Enter; then choose Query -> Run from the Query menu to perform the search.

3. Enter identifying information of the script to update.

You can enter information in any field to help you locate the script.

If a script is located, it is displayed in the Scripts window. If not, enter less restrictive search criteria and run the query again.

4. Update any information in the Scripts window, if appropriate.

Uncheck the Enabled check box if you no longer want to use this script.

5. Choose the Questions button to open the Script Questions, Answers, and Actions window.

There are no restrictions on what information you can change. You can add, delete, or change answer actions. Any changes you make have no impact on answers already received by a contact or actions already performed on behalf of a contact. Changes affect only future responses and actions.

Attention: You cannot delete a question or answer. Instead, uncheck the Enabled check box next to a question or answer if you no longer want to use it as part of the script.

6. Choose Save on the toolbar to add the updated script to the database.