Viewing Customer Product Audit History
You can view the audit history of customer products from the initial order, through upgrades, transfers, splits, system additions, and cancellations. Using audit history, you can determine why changes have taken place, and see the continuity of actions throughout the life of the customer product. The Old and New fields represent changes that have impacted audited attributes.
2. Select the record to view, then choose Audit.
3. Optionally navigate to the following alternative regions: