Service Request Detail Report
Use the Service Request Detail Report to view service request information such as actions, resolution date, resolution codes, action assignee, action status, type, urgency, and severity.
The Service Request Detail Report is sorted by service request number and begins a new page for each new number.
Submission
In the Submit Request window, select Service Request Detail Report in the Request Name field.
Parameters
When you request a Service Request Detail Report, Oracle Service provides you with the following parameters. If you leave the parameters blank, this report includes all service requests.
Customer Number Low/High
Select a customer or range to print on this report.
Item Low/High
Select an item or range to print on this report.
Request Number Low/High
Select a service request number or range to print on this report.
Type
Select a service request type to print on this report.
Severity
Select a severity to print on this report.
Urgency
Select a request urgency to print on this report.
Problem Code
Select a problem code to print on this report.
Resolution Code
Select a resolution code to print on this report.
Status
Select a service request or action status to print on this report.
Owner
Select a service request owner to limit which requests will print.
Closed Date
Enter a date to limit which requests will print.
Logged By
Select the person who logged the requests you want to view on the report.
Closed Flag
Select whether to print closed or open requests on this report.
Install Location
Selected the installed location to print on this report.
