Previous	Next		Contents	Index	Navigation	Glossary	Library

You can specify the system-wide Workflow Administrator for Oracle Service by setting the profile Service: Workflow Administrator. Whenever errors occur in an Oracle Service workflow process, a notification will be sent to this administrator. The profile option is based on all the workflow roles that exist in the system. Therefore, you should create a workflow role for the Oracle Service workflow administrator prior to setting this profile option. You must set this profile option before you launch new workflow processes.

Each workflow must be associated with a service request or action type before it can be executed. You specify the workflow name that corresponds to a service request or action type when you define request and action types. You cannot associate a service request type with the Service Request Action Workflow or an action type with the Service Request Workflow.

You must set up a background engine to handle deferred and timed-out activities. Arrange to submit the Workflow Background Process concurrent program as a request to check for these halted activities. You should schedule this program to run regularly to ensure proper execution of Oracle Service's workflow processes.

See Also

Setting Up Service Request Statuses

Overview of Service Request and Action Workflows

Setting Up Background Workflow Engines