Previous  Next          Contents  Index  Navigation  Glossary  Library

Activating Service

Oracle Service offers several ways to activate or start the support services your customers receive for your product. During order entry, you can specify start and end dates for service programs, or you can specify the start dates only and let Oracle Order Entry/Shipping determine the end dates from service program duration information.

You can define the Service Starting Delay when you define serviceable products in Oracle Inventory. The Service Starting Delay represents the time in days a service program or warranty is offset to commence after the shipment date. For example, a radio has a service starting delay of five days. If the radio ships on January 15, five days are added to the shipment date and the service program starts on January 20. The start date of the warranty is the ship date plus the starting delay. The end date is calculated by adding the duration to the start date of the support service.


         Previous  Next          Contents  Index  Navigation  Glossary  Library