Service Coverage
Service coverages list the actual days during the week and hours during the day when your customers may request service. When you define a service coverage you also determine what percentage of labor, material, and expenses is covered, and whether a maximum limit exists for each. You can define as many coverages as you need, then associate each with a service program or a warranty. Because your service personnel have on-line access to your customers' service information, they can verify whether customers are contacting them at authorized times, or whether material, labor, and expenses are covered by a support service.
