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   To view customer product service transaction details:

1. Navigate to the Customer Product Services window.

The Find Serviced Customer Products window appears.

2. Enter or choose information from one of the available fields to find the record to view or modify.

You can narrow your search by entering data pertinent to your customer; for example, choose a Customer, Product, Serial, Revision, or Service. A configuration of this nature reduces the number of records that are displayed

3. Choose Find.

The Support Services Summary window appears.

4. Select the record to view, then choose Transactions to view the transaction history.

5. Optionally choose Details for additional transaction information.

   To view customer product service details:

1. Navigate to the Customer Product Services window.

The Find Serviced Customer Products window appears.

2. Enter or choose information from one of the available fields to find the record to view or modify.

3. Choose Find.

4. Select the record to view, then choose Open.

The Support Services window appears.

5. Choose the Transactions button or navigate to one of the following alternative regions to view additional information:

• Service Attributes

• Current Transaction

• Billing Information

• Service Coverage

• Serviced Product Attributes