Releasing Holds
You can release holds on specific orders, returns, or lines; release a hold source that holds many orders or lines; and view information about holds that you have already released. If a hold was defined with specific hold authorizations, you must be logged in as one of the responsibilities permitted to remove this hold.
After you release all order and order line or return and return line holds, that order or return becomes available for any subsequent cycle actions as it meets cycle action prerequisites. If you release a hold source, the hold is automatically released for all appropriate orders, returns, or their lines.
Holds are released automatically when you run the Close Orders program on or after the date that the hold source expires. This date is defined in the Hold Until Date field in the Hold Sources window.
Use the Find Holds window to select the orders, returns, lines, or hold sources to release. When you choose the Orders or Lines buttons, Order Entry/Shipping queries all the orders, returns, or lines that match your criteria and that are or have been on hold. When you choose the Hold Sources button, Order Entry/Shipping queries hold sources that were created using the criteria you specify.
To view or release a hold source:
1. Navigate to the Find Holds window.
2. Enter search criteria, including the hold parameter and value or the name of the hold.
3. Choose the Hold Sources button to query the hold sources that meet your search criteria.
The results display in the Hold Sources window.
4. Enter a Release Reason for the hold source you want to release and choose the Mark for Release button.
You can select several hold sources before choosing Mark for Release. Order Entry/Shipping applies the reason and comment you enter to each selected source.
Each order or return affected by the released hold source is released automatically.
To release a hold on a particular order or return:
1. Navigate to the Find Holds window.
2. Select the parameter Order and the order or return number that you want to release.
3. Choose the Orders button to query the holds placed against the order or return.
The results display in the Orders and Returns window.
4. Optionally choose the View Lines button to review the lines for the order or return.
5. If you want to release only one hold, enter a Release Reason for the order or return you want to release and optionally enter a comment.
6. If you want to release several holds at once, select the desired holds and choose the Mark for Release button to apply the same reason and comment to each selected entry. See: Selecting Multiple Records.
To release a hold on a specific order line or return line:
1. Navigate to the Find Holds window.
2. Select the parameter Order and the order or return number whose lines you want to release.
3. Choose the Lines button to query the holds placed against the order or return.
The results display in the Order and Return Lines window.
4. If you want to release only one hold, enter a Release Reason for the line you want to release and optionally enter a comment.
5. If you want to release several holds at once, select the desired holds and choose the Mark for Release button to apply the same reason and comment to each selected entry. See: Selecting Multiple Records.
To view or release holds for a particular customer:
1. In the Find Holds window, enter search criteria and select Customer as your hold parameter
2. Choose the appropriate button, depending on whether you want to view search results by line, order, or hold source.
The Orders and Returns window and the Order and Return Lines window display all the orders, returns, or lines for a given customer that are or have been on hold. Note that the hold may have been applied for an item, order, site, or customer.
The Hold Sources window displays all hold sources created for a customer using the Customer parameter.
3. Enter a Release Reason for the entry you want to release or select several entries at once, then choose the Mark for Release button.
To view or release all orders, returns, or lines for a particular hold:
1. In the Find Holds window, leave the hold parameter field blank and enter only a hold name.
2. Choose the appropriate button, depending on whether your hold operates at the line level or order level.
3. Enter a Release Reason for the entry you want to release or select several entries at once, then choose the Mark for Release button.
See Also
Defining Holds
Applying Holds
