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The Service Interface processes each sales order line that represents a seviceable product or a support service, including the options you select for pick-to-order and assemble-to-order models, and makes these available to the AutoCreate Installed Base program for populating your installed base. The Service Interface does not process included items, nor does it process subassemblies and components that are part of your product unless they are sales order lines. However, AutoCreate Installed Base looks up Order Entry/Shipping data directly and brings non-shippable included items into the installed base, either after the order status reaches the point specified by the OE: Included Item Freeze Method profile option or after the line associated with the included items has been scheduled, whichever occurs first.
The Service Interface processes a particular sales order line only once. Therefore, you should place the Service Interface cycle action at a point in your order cycle where sales order changes, like pricing changes or installation detail changes, will not occur. Generally, this will be after Pick Release or Ship Confirm. The Service Interface ignores return material authorizations, so it is not necessary to place the Service Interface cycle action in order cycles for returned products.
Viewing Orders and Returns: page
Automatic Capture from Order Entry
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