Field Service Repairs (Oracle Work in Process)


	Previous	Next		Contents	Index	Glossary	Library

Field Service Repairs

Business Example

You are a telecommunications manufacturer that repairs field service returns at one of your manufacturing sites. You have decided to create unique non-standard discrete jobs to manage each return as you repair it.

Assumptions

You have one defective telephone returned from a customer on an approved returned material authorization (RMA) and you have placed it in a non-nettable customer returns subinventory.

Since returns such as this occur frequently, your manufacturing engineers have defined an alternate routing, named FSRepair. This routing includes several standard repair operations including diagnosis, repair, test, and pack. Additional standard operations are available in case additional repair operations are required.

Setup

Use the Discrete Jobs window to define a non-standard discrete job for the defective telephone assembly with a job quantity of 1. Enter zero in the MRP Net Quantity field rather than the job quantity since you are not including repair supply in your planning. Select an expense type non-standard accounting class since you are repairing rather than building up WIP assets. Enter the RMA number and customer name in the Description field to simplify tracing the job and the RMA.

Enter the telephone and the FSRepair alternate routing into the Routing Reference and Alternate Routing fields respectively to schedule the start and end dates of the job and to create the WIP operations and resources.

Use the Material Requirements window to manually create repair component requirements for the telephone. The telephone will likely be a push component at the diagnosis operation. Do not check MRP Net if you do not want to create demand for items that are supplied from a non-nettable subinventory. You can add component requirements during the repair process using the Material Requirements window or by simply issuing more components to the job using the WIP Material Transactions window.

Print the Discrete Job Pick List Report and release the job using the Discrete Jobs window.

Transactions

Use the WIP Material Transactions window to issue the telephone and repair components to the non-standard discrete job. Use the Move Transactions window to move the telephones from operation to operation and to charge resources and overheads. You can also use the Move or Resource Transactions windows to add resources as needed.

Use the Completion Transactions window to complete the repaired telephone into a non-nettable inventory for shipment back to the customer.

Costing

When the repair is complete, the job status changes to Complete. Your cost accountants can run a Discrete Job Value Report to check all the charges.