Business Intelligence Applications	Part Number
Oracle Call Center Intelligence Concepts and Procedures	A83665-01
Oracle Call Center Intelligence Implementation Guide	A86213-01
Oracle Customer Intelligence Concepts and Procedures	A83662-01
Oracle Customer Intelligence Implementation Guide	A86217-01
Oracle Marketing Intelligence Concepts and Procedures	A83663-01
Oracle Marketing Intelligence Implementation Guide	A86174-01
Internet Business Applications	Part Number
Oracle iMarketing Concepts and Procedures	A86140-03
Oracle iPayment Concepts and Procedures	A86141-02
Oracle iPayment Implementation Guide	A86047-02
Oracle iStore and Oracle iMarketing Implementation Guide	A83719-03
Oracle iStore Concepts and Procedures	A86123-03
Oracle iSupport Concepts and Procedures	A93660-01
Oracle iSupport Implementation Guide	A86192-04
Oracle Marketing Encyclopedia System Concepts and Procedures	A83637-01
Oracle Marketing Encyclopedia System Implementation Guide	A87480-02
Oracle Order Capture Concepts and Procedures	A86136-02
Oracle Order Capture Implementation Guide	A86137-02
Sales & Marketing Applications	Part Number
Oracle Field Sales/Laptop Implementation Guide	A87538-01
Oracle Field Sales/Laptop Concepts and Procedures	A88802-01
Oracle Marketing Online Concepts and Procedures	A86674-03
Oracle Marketing Online Implementation Guide	A87328-02
Oracle Partner Relationship Management Implementation Guide	A87514-03
Oracle Partner Relationship Management Concepts and Procedures	A87571-02
Oracle Sales Compensation Concepts and Procedures	A86673-02
Oracle Sales Compensation Implementation Guide	A87371-02
Oracle Sales Online Implementation Guide	A87352-03
Oracle Sales Online Concepts and Procedures	A88763-02
Oracle TeleSales Concepts and Procedures	A86831-04
Oracle TeleSales Implementation Guide	A86830-03
Contracts Applications	Part Number
Oracle Contracts Core Concepts and Procedures	A83649-05
Oracle Contracts for Service Concepts and Procedures	A83650-04
Service Applications	Part Number
Oracle Customer Care Concepts and Procedures	A86219-02
Oracle Customer Care Implementation Guide	A86218-02
Oracle Depot Repair Concepts and Procedures	A83651-01
Oracle Depot Repair Implementation Guide	A87337-01
Oracle Field Service Concepts and Procedures	A86063-02
Oracle Field Service Implementation Guide	A86153-02
Oracle Field Service/Laptop Concepts and Procedures	A86061-02
Oracle Field Service/Laptop Implementation Guide	A86162-02
Oracle Field Service/PalmTM Devices Concepts and Procedures	A86125-02
Oracle Field Service/PalmTM Devices Implementation Guide	A86163-02
Oracle Scheduler Concepts and Procedures	A86062-02
Oracle Scheduler Implementation Guide	A86164-02
Oracle Service Concepts and Procedures	A86273-02
Oracle Service Implementation Guide	A86272-02
Oracle Spares Management Concepts and Procedures	A86126-02
Oracle Spares Management Implementation Guide	A86165-02
Oracle Support Concepts and Procedures	A86225-02
Oracle Support Implementation Guide	A86224-02
Interaction Center Applications	Part Number
Oracle Call Center Connectors Implementation Guide	A87490-03
Oracle Campaign Plus and Predictive Implementation Guide	A87494-04
Oracle Campaign Plus Concepts and Procedures	A86083-01
Oracle eMail Center Concepts and Procedures	A86084-02
Oracle eMail Center Implementation Guide	A86113-06
Oracle Interaction Blending Concepts and Procedures	A86102-01
Oracle Interaction Blending Implementation Guide	A87491-02
Oracle IVR Integrator Concepts and Procedures	A86103-01
Oracle IVR Integrator Implementation Guide	A87492-02
Oracle Predictive Concepts and Procedures	A86104-01
Oracle Scripting Concepts and Procedures	A86105-01
Oracle Scripting Implementation Guide	A86115-04
Oracle Telephony Manager Concepts and Procedures	A86106-02
Oracle Telephony Manager Implementation Guide	A86114-03
Oracle Universal Work Queue Concepts and Procedures	A86107-01
Oracle Universal Work Queue Implementation Guide	A86116-03
Communications and Utilities Applications	Part Number
Oracle Network Logistics Concepts and Procedures	A86681-01
Oracle Network Logistics Implementation Guide	A86287-01
Oracle Sales for Communications Concepts and Procedures	A87577-01
Oracle Sales for Communications Implementation Guide	A86288-01
Oracle SDP Number Portability Concepts and Procedures	A86276-01
Oracle SDP Number Portability Implementation Guide	A86289-01
Oracle SDP Provisioning Concepts and Procedures	A86277-01
Oracle SDP Provisioning Implementation Guide	A86196-01
Oracle Service for Communications Concepts and Procedures	A87422-02
Oracle Service for Communications Implementation Guide	A86286-01
CRM Tools and Technology	Part Number
Oracle CRM Foundation Concepts and Procedures	A88818-01
Oracle CRM Foundation Implementation Guide	A88819-01
Oracle CRM Gateway for Mobile Devices Concepts and Procedures	A86060-01
Oracle CRM Gateway for Mobile Devices Implementation Guide	A90193-02