Business Intelligence Applications Part Number
Oracle Contracts Intelligence Concepts and Procedures A95174-02
Oracle Customer Intelligence Concepts and Procedures A95927-01
Oracle Customer Intelligence Implementation Guide A95918-01
Oracle Interaction Center Intelligence Concepts and Procedures A95156-01
Oracle Interaction Center Intelligence Implementation Guide A95155-01
Oracle Sales Intelligence Concepts and Procedures A96133-01
Oracle Sales Intelligence Implementation Guide A96134-01
Oracle Service Intelligence Concepts and Procedures A95403-01
Oracle Service Intelligence Implementation Guide A95416-01
Internet Business ApplicationsPart Number
Oracle HTML Quoting Concepts and Procedures A92192-01
Oracle HTML Quoting Implementation Guide A92193-01
Oracle iMarketing Concepts and Procedures A86140-03
Oracle iPayment Concepts and Procedures A95477-01
Oracle iPayment Implementation Guide A95478-01
Oracle iStore API Reference Guide A95199-01
Oracle iStore Concepts and Procedures A92132-01
Oracle iStore Implementation Guide A92133-01
Oracle iSupport Concepts and Procedures A95862-01
Oracle iSupport Implementation Guide A95469-01
Oracle Marketing Encyclopedia System Concepts and Procedures A90137-01
Oracle Marketing Encyclopedia System Implementation Guide A87480-02
Oracle Quoting - Forms Concepts and Procedures A92182-01
Oracle Quoting - Forms Implementation Guide A92184-01
Sales & Marketing ApplicationsPart Number
Oracle Collections Implementation Guide A95221-01
Oracle Collections Concepts and Procedures A95941-01
Oracle Field Sales/Laptop Concepts and Procedures A95947-01
Oracle Field Sales/Laptop Implementation Guide A95948-01
Oracle Field Sales/Palm™ Devices Implementation Guide A95423-01
Oracle Field Sales/Palm™ Devices Concepts and Procedures A95223-01
Oracle Marketing Online Concepts and Procedures A95205-01
Oracle Marketing Online Implementation Guide A95208-01
Oracle Partners Online Concepts and Procedures A95219-01
Oracle Partners Online Implementation Guide A95218-01
Oracle Incentive Compensation Concepts and Procedures A90475-01
Oracle Incentive Compensation Implementation Guide A90474-01
Oracle Sales Online Concepts and Procedures A95944-01
Oracle Sales Online Implementation Guide A95943-01
Oracle TeleSales Concepts and Procedures A95177-01
Oracle TeleSales Implementation Guide A95484-01
Contracts ApplicationsPart Number
Oracle Contracts Core Concepts and Procedures A96102-01
Oracle Contracts for Rights API Reference Guide A95209-01
Oracle Contracts for Rights Concepts and Procedures A90445-02
Oracle Contracts for Rights Implementation Guide A95280-01
Oracle Contracts for Sales Concepts and Procedures A95176-01
Oracle Contracts for Service API Reference Guide A95222-01
Oracle Contracts for Service Concepts and Procedures A96101-01
Service ApplicationsPart Number
Oracle Advanced Service Online Concepts and Procedures A95169-01
Oracle Advanced Service Online Implementation Guide A95226-01
Oracle Customer Care Concepts and Procedures A92134-01
Oracle Customer Care Implementation Guide A92142-01
Oracle Depot Repair Concepts and Procedures A83651-01
Oracle Depot Repair Implementation Guide A87337-01
Oracle Enterprise Installed Base Implementation Guide A95146-01
Oracle Enterprise Installed Base Concepts and Procedures A95145-01
Oracle Field Service Concepts and Procedures A95286-01
Oracle Field Service Implementation Guide A95287-01
Oracle Field Service/Laptop Concepts and Procedures A95212-01
Oracle Field Service/Laptop Implementation Guide A95213-01
Oracle Field Service/Palm™ Devices Concepts and Procedures A95211-01
Oracle Field Service/Palm™ Devices Implementation Guide A95210-01
Oracle Field Service/Wireless Concepts and Procedures A95216-01
Oracle Field Service/Wireless Implementation Guide A95215-01
Oracle Install Base Concepts and Procedures A95105-01
Oracle Install Base API Reference Guide A95421-01
Oracle Install Base Implementation Guide A95106-01
Oracle Quality Online Implementation Guide A95185-01
Oracle Quality Online Concepts and Procedures A90410-01
Oracle Scheduler Concepts and Procedures A95289-01
Oracle Scheduler Implementation Guide A95290-01
Oracle Service Concepts and Procedures A92139-01
Oracle Service Implementation Guide A92138-01
Oracle Spares Management Concepts and Procedures A95414-01
Oracle Spares Management Implementation Guide A95415-01
Oracle Support Concepts and Procedures A95147-01
Oracle Support Implementation Guide A95148-01
Interaction Center ApplicationsPart Number
Oracle Call Center Connectors Implementation Guide A95164-01
Oracle Advanced Outbound Implementation Guide A95153-01
Oracle Applications Interaction Center Concepts and Procedures A95159-01
Oracle Applications Interaction Center Implementation Guide A95158-01
Oracle Advanced Outbound Concepts and Procedures A95162-01
Oracle eMail Center Concepts and Procedures A95152-01
Oracle eMail Center Implementation Guide A95161-01
Oracle Interaction Blending Concepts and Procedures A86102-01
Oracle Interaction Blending Implementation Guide A87491-03
Oracle Scripting Concepts and Procedures A95150-01
Oracle Scripting Implementation Guide A95151-01
Oracle Advanced Inbound Concepts and Procedures A95130-01
Oracle Advanced Inbound Implementation Guide A95154-01
Oracle Universal Work Queue Concepts and Procedures A95166-01
Oracle Universal Work Queue Implementation Guide A95165-01
Communications and Utilities ApplicationsPart Number
Oracle Citizen Interaction Center Implementation Guide A92144-01
Oracle Citizen Interaction Center Concepts and Procedures A92140-01
Oracle Network Logistics Concepts and Procedures A86681-01
Oracle Network Logistics Implementation Guide A86287-01
Oracle Sales for Communications Concepts and Procedures A92137-01
Oracle Sales for Communications Implementation Guide A92136-01
Oracle Number Portability Concepts and Procedures A95962-01
Oracle Number Portability Implementation Guide A96162-01
Oracle Service Fulfillment Manager Concepts and Procedures A95890-01
Oracle Service Fulfillment Manager Implementation Guide A95889-01
Oracle Service for Communications Concepts and Procedures A87422-02
Oracle Service for Communications Implementation Guide A86286-01
CRM Tools and TechnologyPart Number
Oracle CRM Application Foundation API Reference Guide A90092-03
Oracle CRM Application Foundation Concepts and Procedures A92119-01
Oracle CRM Application Foundation Implementation Guide A92120-02
Oracle CRM Gateway for Mobile Devices Concepts and Procedures A86060-01
Oracle CRM Gateway for Mobile Devices Implementation Guide A90897-01
Oracle CRM Technology Foundation Concepts and Procedures A95278-01
Oracle CRM Technology Foundation Implementation Guide A90497-01
Oracle Hosting Manager Implementation Guide A95107-01
Oracle iMeeting Implementation and Setup Guide A95117-01
Oracle Setup Online Concepts and Procedures A95279-01