Marketing Applications	Part Number
Oracle Fulfillment Services Implementation Guide	A97621-01
Oracle Fulfillment Services Users Guide	A97622-01
Oracle Marketing Encyclopedia System Concepts and Procedures	A90137-01
Oracle Marketing Encyclopedia System Implementation Guide	A87480-02
Oracle Marketing Online API Reference Guide	A97384-02
Oracle Marketing Online Implementation Guide	A97618-01
Oracle Marketing Online User Guide	A97712-02
Oracle Partners Online Implementation Guide	A97619-01
Oracle Partners Online Users Guide	A97620-01
Sales Applications	Part Number
Oracle Collections Implementation Guide	B10081-01
Oracle Collections User Guide	B10080-01
Oracle Field Sales/Laptop Concepts and Procedures	A95947-02
Oracle Field Sales/Laptop Implementation Guide	A95948-01
Oracle Field Sales/Palm Devices Concepts and Procedures	A95223-02
Oracle Field Sales/Palm Devices Implementation Guide	A95423-01
Oracle Incentive Compensation Implementation Guide	B10001-01
Oracle Incentive Compensation User Guide	B10103-01
Oracle iStore API Reference Guide	A95199-02
Oracle iPayment Concepts and Procedures	A95477-02
Oracle iPayment Implementation Guide	A95478-02
Oracle iStore Implementation Guide	B10009-01
Oracle iStore User Guide	B10010-01
Oracle Order Capture API Reference Manual	A96677-02
Oracle Quoting Implementation Guide	B10073-01
Oracle Quoting User Guide	B10074-01
Oracle Sales Intelligence Implementation Guide	B10099-01
Oracle Sales Intelligence User Guide	B10098-01
Oracle Sales Offline User Guide	B10091-01
Oracle Sales Online Implementation Guide	A97666-01
Oracle Sales Online User Guide	A97665-01
Oracle TeleSales Implementation Guide	B10078-01
Oracle TeleSales User Guide	B10079-01
Contracts Applications	Part Number
Oracle Contracts Core Implementation Guide	B10084-01
Oracle Contracts Core User Guide	B10083-01
Oracle Contracts for Rights API Reference Guide	A95209-01
Oracle Contracts for Rights Concepts and Procedures	A90445-02
Oracle Contracts for Rights Implementation Guide	A95280-01
Oracle Contracts for Service API Reference Guide	A95222-01
Oracle Contracts Intelligence Concepts and Procedures	A95174-02
Oracle Lease Management Implementation Guide	B10039-01
Oracle Lease Management User's Guide	B10038-01
Oracle Sales Contracts Concepts and Procedures	B10085-01
Oracle Service Contracts Concepts and Procedures	B10370-01
Service Applications	Part Number
Oracle Advanced Service Online User's Guide	A97640-01
Oracle Customer Care Implementation Guide	A97649-01
Oracle Customer Care User Guide	A97650-01
Oracle Depot Repair Implementation Guide	A87337-01
Oracle Depot Repair User Guide	A97641-01
Oracle Enterprise Install Base Concepts and Procedures	B10165_01
Oracle Enterprise Install Base Implementation Guide	B10166_01
Oracle Field Service Concepts and Procedures	B10208-01
Oracle Field Service Implementation Guide	A95287-01
Oracle Field Service/Wireless Concepts and Procedures	A95216-01
Oracle Field Service/Wireless Implementation Guide	B10228-01
Oracle Install Base API Reference Guide	A95421-01
Oracle Install Base Concepts and Procedures	B10164_01
Oracle Install Base Implementation Guide	B10167_02
Oracle iSupport Concepts and Procedures	A95862-01
Oracle iSupport Implementation Guide	A95469-01
Oracle Knowledge Management Implementation Guide	A96664-01
Oracle Knowledge Management User Guide	A96665-02
Oracle Mobile Field Service Implementation and Administration Guide for Field Service/Laptop	A97696-01
Oracle Mobile Field Service Implementation and Administration Guide for Field Service/Palm	A97697-01
Oracle Mobile Field Service User Guide for Field Service/Laptop	B10088-01
Oracle Mobile Field Service User Guide for Field Service/Palm Devices	B10090-01
Oracle Scheduler Concepts and Procedures	B10209-01
Oracle Scheduler Implementation Guide	A95290-01
Oracle Service Concepts and Procedures	A92139-01
Oracle Service Implementation Guide	A92138-03
Oracle Service Intelligence Concepts and Procedures	A95403-02
Oracle Service Intelligence Implementation Guide	A95416-02
Oracle Spares Management Concepts and Procedures	A95414-02
Oracle Spares Management Implementation Guide	A95415-02
Oracle Support Implementation Guide	A97655-01
Oracle Support User Guide	A97654-01
Interaction Center Applications	Part Number
Oracle Advanced Inbound Implementation Guide	B10175-01
Oracle Advanced Outbound Implementation Guide	B10176-01
Oracle eMail Center Implementation Guide	B10179-01
Oracle eMail Center User Guide	B10184-01
Oracle Interaction Blending Implementation Guide	B10182-01
Oracle Interaction Center Intelligence Implementation Guide	B10178-01
Oracle Interaction Center Intelligence User Guide	B10185-01
Oracle Interaction Center Server Manager Implementation Guide	B10181-02
Oracle Scripting Developer's Guide	B10057-01
Oracle Scripting Implementation Guide	B10180-01
Oracle Scripting User Guide	B10207-01
Oracle Telephony Adapter SDK Developers Reference Guide	A97207-01
Oracle Universal Work Queue Implementation Guide	B10177-02
Oracle Universal Work Queue User Guide	B10183-01
Communications and Utilities Applications	Part Number
Oracle Citizen Interaction Center Concepts and Procedures	A92140-01
Oracle Citizen Interaction Center Implementation Guide	A92144-01
Oracle Number Portability Concepts and Procedures	A95962-01
Oracle Number Portability Implementation Guide	A96162-01
Oracle Sales for Communications Concepts and Procedures	A92137-01
Oracle Sales for Communications Implementation Guide	A92136-02
Oracle Service for Communications Concepts and Procedures	A87422-02
Oracle Service for Communications Implementation Guide	A86286-01
Oracle Service Fulfillment Manager Concepts and Procedures	A95890-01
Oracle Service Fulfillment Manager Implementation Guide	A95889-01
CRM Tools and Technology	Part Number
Oracle CRM Application Foundation API Reference Guide	A90092-05
Oracle CRM Application Foundation Implementation Guide	A97631-01
Oracle CRM Application Foundation User Guide	A97632-01
Oracle CRM System Administrator Console Concepts and Procedures	A97637-01
Oracle CRM Technology Foundation Implementation Guide	A90497-01
Oracle Customer Intelligence Concepts and Procedures	A95927-01
Oracle Customer Intelligence Implementation Guide	A96693-02
Oracle Customers Online Concepts and Procedures	A96178-02
Oracle Customers Online Implementation Guide	A96193-02
Oracle Hosting Manager Implementation Guide	A95107-01
Oracle iMeeting Implementation and Setup Guide	A95117-01
Oracle Mobile Application Foundation Implementation and Administration Guide	A97695-01
Oracle Setup Online Concepts and Procedures	A95279-01