5
Synchronization

Synchronizing Your Palm Organizer With Your Offline Agenda

1. Synchronize the Palm organizer with your off-line Agenda. Agenda Entries are titled "A" on both.
2. Upload your offline Agenda information to the calendar server.
3. Synchronize your Palm organizer with your off-line Agenda. Set the Ctime Custom Action to Desktop Overwrites Palmtop. The Entry titled "A" now exists on both and has a Ctime Event ID.

Why you might end up with duplicate Entries

1. When you synchronize the Palm organizer with your offline Agenda, Agenda Entries are titled "A" on both.
2. When you upload the data to the server, the server assigns Event ID "X" to "A".
3. The next time you synchronize your on-line Agenda with the Palm organizer, you will end up with two Entries called "A". This is because the server does not recognize that the Entry with ID "X"is actually the same as the Palm organizer Entry titled "A".

Synchronizing your Palm organizer with your online and offline Agenda

1. Create your meetings, address book entries or tasks using your Palm.
2. Then, synchronize your Palm organizer with your off-line Agenda.
3. Log on to CorporateTime.
4. On the Options menu, select off-line, select Download and click Do not download. Then, click OK.
5. When CorporateTime prompts Would you like to update the host Agenda?, click Yes.
6. On the File menu, click Download To local file.
7. Then, click OK when you are prompted Your are about to start downloading your agenda, would you like to continue?
8. Open HotSync Manager, and select Custom.
9. Click CorporateTime Addresses, select Change and then click Desktop overwrites handheld. Select the Set as default check box. Then, click OK. Now repeat step 8, for your CorporateTime Events and CorporateTime Tasks. Click Done when you are finished.
10. Now synchronize your Agenda on-line.
11. Then, change your CorporateTime Addresses, CorporateTime Events and CorporateTime Tasks to Synchronize the files. Then select the Set as default check box.

    Note: To avoid creating duplicate entries, we recommend synchronizing your Palm with your online and offline Agenda after creating new Meetings, Address Book entries or Tasks on your Palm.