Contents

Title and Copyright Information

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Preface

1 Introduction

Oracle Voicemail & Fax Overview

Oracle Voicemail & Fax Features

Voice

Fax

GUI Client Access

Standards Based Applications

Administration

2 Getting Started

Preinstallation Checklist

Installation Requirements

Installing Oracle Voicemail & Fax Telephony Services

Postinstallation Tasks

Creating and Changing Profiles on the CT Media Server

Configuring Middle Tier and Infrastructure Components

3 Administration and Provisioning

Managing Voice Mail and Fax Users

Adding Voice Mail and Fax Users

Modifying Voice Mail and Fax Users Parameters

Voice Mail and Fax Parameters

Removing Voice Mail and Fax Users

4 Oracle Voicemail & Fax Processes

Overview

Routing Process

Voice Mail Recording Process

Voice Mail Retrieval Process

Attendant Process

Fax Receiving Process

Recovery Process

Process Manager Process

MWI Service Process

AQMWI Process

Managing Oracle Voicemail & Fax Processes

Starting, Stopping, or Reinitializing All Oracle Voicemail & Fax Processes

Creating an Oracle Voicemail & Fax Process Instance

Deleting an Oracle Voicemail & Fax Process Instance

Starting an Oracle Voicemail & Fax Process Instance

Stopping an Oracle Voicemail & Fax Process Instance

Reinitializing a Oracle Voicemail & Fax Process Instance

Modifying Parameters for a Specific Oracle Voicemail & Fax Instance

Modifying Oracle Voicemail & Fax Process Parameters

Oracle Voicemail & Fax Process Parameters

Routing Process

Voice Mail Recording Process

Voice Mail Retrieval Process

Attendant Process

Fax Receiving Process

Recovery Process

Process Manager Process

MWI Service Process

Oracle Voicemail & Fax Log Files

Routing Process

Voice Mail Recording Process:

Voice Mail Retrieval Process

Attendant Process

Fax Receiving Process

Recovery Process

Process Manager Process

MWI Service Process

AQMWI Process

5 Error Messages

Overview

Routing Process

Voice Mail Recording Process

Voice Mail Retrieval Process

Attendant Process

Fax Receiving Process

MWI Service Process

AQMWI Process

A Oracle Voicemail & Fax Access Control Lists

Telephony Process Access Control Lists

Oracle Internet Directory Group Membership for UMAdminsGroup

Index