10
Error Messages

This chapter explains how to interpret error messages and correct errors. It lists the error codes in numerical order, divided into the following groups:

Overview

Error messages can appear in the end-user interface and in the administrative tools and process logs.

When a list of error messages, called an error stack, is displayed, the bottommost error in the stack is typically the cause of the error.

Note:

The error stack can contain error messages from other Oracle products that Oracle Email uses. When these additional errors appear, refer to the documentation for the given product.

IMAP and POP

This section describes the IMAP and POP error messages.

Table 10-1 IMAP and POP Error Messages

Error Number and Message	Cause of the Error	Action to Handle the Error
101, 0, Login failed	Invalid user name or password used for `LOGIN` command	Check the user name and password. Try again
102, 0, No of auth/login tries exceeded. Exiting	Used all your allowed login attempts	Check the user name and password; then retry in a new session
103, 0, User logged out	IMAP/POP session ended either by `LOGOUT/QUIT` command or because of some other fatal server error, such as "unable to read or write to client connection anymore"	Session end by `LOGOUT/QUIT` command is normal. If you suspect an abnormal connection termination, check the server log file for other errors in this error chain
104, 0, Authorization succeeded	Successful login using authenticate command	None
105, 0, Authorization failed	Unsuccessful login attempt using authenticate command	Check the user credentials and try again
106, 0, Could not retrieve folder id for folder={sarg0}. Error#{narg0}	Possibly a nonexistent folder name was used	Correct the folder name and try again. If the folder name is correct, check and resolve any other database errors in this error chain
107, 0, Failed to get header info for folder={sarg0} with fid={narg1}. Error#{narg0}	Could be due to an OCI error	Check and resolve any other database errors in this error chain
108, 0, Failed to update folder={sarg0} with fid={narg1}. Error#{narg0}	Could be due to an OCI error	Check and resolve any other database errors in this error chain
109, 0, Failed to connect to database {sarg1}. Error#{narg0}	Server unable to create OCI connection pool	Make sure the database is up and configured correctly in Oracle Internet Directory
110, 0, Connected to database {sarg1}	Successful connections to the database	None
111, 0, Failed to get statement handle {narg1} with Error#{narg0}.	Database related error	Check for an OCI error in this error chain
112, 0, Autologout: idle {narg0} minutes.	Your session was idle for too long	Send noop or any other command before timeout
113, 0, Out of free Memory. Requested {narg0} bytes.	No more free memory is available to the server	Reduce the load on the server by reducing any of following: threads, max. clients, OCI sessions, or Oracle Internet Directory connections. Make sure enough free memory is available for the server on your system
114,0, Module {sarg0}: nesting level too deep, no stats	Internal error	Contact customer support
117, 0, Failed to get body parts for messageID={narg0}	Could be due to an OCI error	Check and resolve any other database errors in this error chain
118, 0, Failed to get database session for db={sarg0}. Error#{narg0}	No more free sessions are available in the OCI connection pool	This error may be temporary, due to a spike in load. You may need to reevaluate your system to reduce the number of clients connecting to this database, increase the number of sessions in pool, or tune the system in general to get faster response
119, 0, Failed to insert subscribed folder={sarg0}. Error #{narg0}	Database error	Check the OCI errors in this error chain
120, 0, Failed to rename folder={sarg0})to {sarg1}. Error#{narg0}	Trying to rename a nonexistent folder; or The new name is already in use; or Rename is not allowed	Make sure that a folder with the old name exists and that the new name is not already in use or contains restricted characters. Check for any other database errors in this error chain
121, 0, Failed to set SEEN flag for msgid={narg0} in fid={narg1}. Error#{narg2}	Could be due to an OCI error	Check and resolve any other database errors in this error chain
122, 0, Failed to get shell for msgid={narg0}. Error#{narg1}	Could be due to an OCI error	Check and resolve any other database errors in this error chain
123, 0, Failed to create hierarchical folders {sarg0}. Error#{narg0}	You cannot create INBOX in any case insensitive form You may be trying to create a folder that already exists	Check the folder name you are trying to create. Also check for any OCI errors in this error chain
124, 0, Failed to expunge {narg0} msgs from folder with fid={narg1}. Error#{narg2}	Could be due to an OCI error	Check and resolve any other database errors in this error chain
125, 0, Bad flags list	Syntax error in the flag list for the Store command	Correct the syntax for the flag list.
126, 0, Failed to get folder Id for folder={sarg0}. Error#{narg0}	You may be looking for a nonexistent folder You may not have read permissions for a shared folder.	Make sure you are looking for the right folder and its name is spelled correctly. If it is a shared folder, check its configuration and permissions in Oracle Internet Directory. Check and resolve any other database errors in this error chain
117, 0, Failed to create shared folder={sarg0}. Error#{narg0},{sarg1}	Database error	Check and resolve database errors in this chain
128, 0, Failed to delete shared folder={sarg0}. Error#{narg0},{sarg1}	You may be trying to delete a nonexistent folder Only the shared folder owner can delete the shared folder	Check the name of the folder and make sure you are the owner of the shared folder you are trying to delete. Check for database errors in this error chain
129, 0, Failed to rename shared folder={sarg0} to {sarg1}. Error#{narg0},{sarg2}	You may be trying to rename a nonexistent folder Only a shared folder owner can rename it The new name is already in use or is not allowed	Make sure you are the owner of the shared folder, or retry with a different name
130, 0, Failed to change ACI on shared folder={sarg0}. Error#{narg0},{sarg1}	Database error	Check the error logs for the database and Oracle Internet Directory
131, 0, Failed to determine if this folder or any child is shared.{sarg0}.Error#{narg0}	Could be due to an OCI error	Check and resolve any other database errors in this error chain
132, 0, Failed to determine Folder space usage for user={sarg0}. Error#{narg0}	Could be due to an OCI error	Check and resolve any other database errors in this error chain
133, 0, Bad message in Folder={narg0},mid={narg1},muid={narg2}. Null value for {sarg0}	One of the required message attributes is missing in the database	Verify that all required packages have been loaded into the database correctly

SMTP

This section describes the SMTP error messages.

Table 10-2 SMTP Error Messages

Error Number and Message	Cause of the Error	Action to Handle the Error
100, 0, Memory allocation failed	The process is consuming too much memory	Reduce the number of threads running and restart the process
101, 0, Memory realloc failed	The process is consuming too much memory	Reduce the number of threads running and restart the process
103, 0, failed to create thread	There are too many threads in the process	Reduce the number of threads and restart the server. If the problem persists, contact technical support
175, 0, ESDSGetEntry failed {sarg0}	The Oracle Internet Directory server may be down	Restart the Oracle Internet Directory server. If the problem still exists, contact technical support
176, 0, ESDSGetEntry for entrytype failed {sarg0}	The Oracle Internet Directory server may be down	Restart the Oracle Internet Directory server. If the problem still exists, contact technical support.
177, 0, ESDSGetAttribute failed for {sarg0}	The Oracle Internet Directory server may be down	Restart the Oracle Internet Directory server. If the problem still exists, contact technical support
200, 0, loop detected for the recipient: {sarg0}	The address resolution for the recipient resulted in a loop	Make sure the data present in the Oracle Internet Directory server does not introduce any loops for the recipient. Check whether the auto forward attribute for the recipient introduces a chain ending with the original recipient
201, 0, orclobjectid not populated in Oracle Internet Directory for usr: {sarg0}	Mandatory attribute `orclobjectid` is missing in Oracle Internet Directory	Populate correct value for the user in Oracle Internet Directory
205, 0, failed to deliver to user inbox: {sarg0}		Verify that `ES_MESSAGE_API` has been loaded
208, 0, failed to index msg for user: {sarg0} index type: {sarg1}		Verify that `ES_OT_API` has been loaded
209, 0, message rejected by rules for usr: {sarg0}	The user rule resulted in rejection of the message	None
210, 0, message rejected by the recipient {sarg0} using replymode: reject	Auto reject is set in the Oracle Internet Directory entry for the recipient
212, 0, failed to delete local recipients	There may be OCI errors	Verify that`ES_MESSAGE_API` has been loaded
213, 0, local delivery failed for user: {sarg0}		Check the log for exact reason for failure prior to this message, and see any correction for the user's setup is needed
225, 0, failed to pickup unprocessed messages	Error in recovery processing	Verify that `ES_QUEUE_API` has been loaded
226, 0, failed to requeue messages	Error in recovery processing	Verify that `ES_QUEUE_API` has been loaded
243, 0, path for external filter process is NULL in Oracle Internet Directory		Populate `external` `filter` `process` with the path for the virus scanner executable if virus scanning is enabled
302, 0, User {sarg0} logon failed. Oracle Internet Directory returns {narg0}	Unable to authenticate user in Oracle Internet Directory	Check user name and password to see if they are correct
401, 0, Error {narg0}: Unable to get msgid	Unable to get next message ID from database	Verify that the schema has been installed and that the package is valid
402, 0, Error {narg0}: Unable to store envelope	Unable to insert envelope information into database	Verify that the schema has been installed and that the package is valid
403, 0, Error {narg0}: Unable to store recipient	Unable to insert recipient information into database	Verify that the schema has been installed and that the package is valid
404, 0, Error {narg0}: Unable to store {sarg0} queue	Unable to insert the message into a queue	Verify that the schema has been installed and that the package is valid
405, 0, Error {narg0}: Unable to insert the message	Unable to insert message into database	Check the OCI error and the ORACLE error
406, 0, Error: Routing loop detected	Message may be in a loop by checking the `Received: headers`. Possible causes: Loop in address rewriting rules Auto-forward between addresses Forward set up by UNIX mail senders	Check the rewriting rules and auto-forward setup, and notify the sender
407, 0, Error: Unable to read from client	Unable to read from client	Check the network connections
500, 0, spam check failed for IP address: {sarg0}	DNS server failed to verify that the IP address of the SMTP client is correct
501, 0, spam check failed for host: {sarg0}	DNS server failed to verify that the host is a valid internet host
502, 0, spam check failed for sender: {sarg0}	The sender is either in the list of rejected senders or in the list of rejected domains
503, 0, spam check failed for recipient: {sarg0}	Relay is not allowed for the non local recipient's domain, or The local recipient is in the list of rejected recipients
650, 0, failed to get submit recipients	Could be due to OCI errors
651, 0, failed to delete submit recipients	Could be due to OCI errors	Verify that `ES_MESSAGE_API` has been loaded
652, 0, failed to insert resolved recipients	Could be due to OCI errors	Verify that `ES_MESSAGE_API` has been loaded

Housekeeping

This section describes the housekeeping error messages.

Table 10-3 Housekeeping Error Messages

Error Number and Message	Cause of the Error	Action to Handle the Error
Oracle error {sarg0} occurred during expiration	An RDBMS error prevented Housekeeper from successfully performing expiration	Correct the generic RDBMS error and try running housekeeping again
Oracle error {sarg0} occurred during queue pruning	An RDBMS error prevented Housekeeper from successfully performing pruning	Correct the generic RDBMS error and try running housekeeping again
Oracle error {sarg0} occurred during pruning	An RDBMS error prevented Housekeeper from successfully performing pruning	Correct the generic RDBMS error and try running housekeeping again
Oracle error {sarg0} occurred during collection	An RDBMS error prevented Housekeeper from successfully performing collection	Correct the generic RDBMS error and try running housekeeping again
Oracle error {sarg0} occurred during tertiary storing	An RDBMS error prevented Housekeeper from successfully performing tertiary storage	Correct the generic RDBMS error and try running housekeeping again

List Server

This section describes the list server error messages.

Table 10-4 List Server Error Messages

Error Number and Message	Cause of the Error	Action to Handle the Error
Msg-id: 5002 (An error occurred while performing a database operation. Error= {sarg0})	The cause for this error is available in the error message	Look at the `oerr` error for the error specified in the error message
Msg-id: 5003 (Error occurred while connecting to the Oracle Internet Directory server on {sarg0}port {narg0} bind dn {sarg0})	The Oracle Internet Directory server is down, or has stopped responding, or is listening on a different port	Restart the Oracle Internet Directory server if it is not running. Otherwise, restart the list server and specify the correct host name and port number of the Oracle Internet Directory server
Msg -id: 5004 (Error initializing process control)	Either the database or the Oracle Internet Directory server is not running, or has stopped responding	Restart the database and Oracle Internet Directory server. If they are running, then restart the list server
Msg-id: 5021 (Error modifying user {sarg0} entry. Error = {narg0})	An Oracle Internet Directory error occurred while trying to process a command for the user	Check whether if the user entry on the Oracle Internet Directory server is still valid
Msg-id: 5031 (Failed to resolve message {narg0} for external list {sarg0}. Error : {sarg1})	The cause for this error is available in the error message itself
Msg-id: 5025 (Error occurred while parsing command in message {narg0} : {sarg0})	The cause for the error is available in the message itself	Correct the mail and resend it
Msg-id: 5026 (Message {narg0} will not be processed because auth info is not available for this message)	The `orclmaillistserverauthenticatedsender` attribute is set as only for the List Server process and this mail does not have an authenticated sender	Check whether authentication is turned on in the SMTP inbound server and the mail has been sent with authentication
Msg-id: 5029 (Failed to recover messages)	A internal error occurred
Msg-id: 5030 (Failed to store message {narg0} in archive for the list {sarg0}. Error : {sarg1})	The cause for this error is available in the error message itself

NNTP

This section presents the NNTP error messages.

Table 10-5 NNTP Error Messages

Error Number and Message	Cause of the Error	Action to Handle the Error
6000, 0, An error occurred while initializing the NNTP process.	An error occurred while querying the directory server The server parameters had incorrect values	Ensure that the directory server is running and all the server parameters have been set correctly
6001, 0, Unable to initialize directory services. Server DN {sarg0}	The directory server was not running or there was an error in the command-line parameters	Check that the directory server is running and all command-line parameters have been specified correctly
6002, 0, Unable to initialize database services. Mail store {sarg0}	The mail store database was down The listener was down	Ensure that the database and the listener for the mail store to which the process is connected are running
6003, 0, Unable to allocate {narg0} bytes	The server could not obtain memory from the operating system	Restart the server. If the problem persists, shut down other processes and also increase memory resources on the host computer
6004, 0, Database error {narg0}: {sarg0}	The mail store database was down The listener was down Additional information is available in the error message	Ensure that the database and the listener for the mail store to which the process is connected are running
6005, 0, Directory service error {narg0}: {sarg0}	The directory server was not running. Additional information is available in the error message	Ensure that the directory server is running
7000, 0, Unable to initialize Oracle Net Services. Presentation name {sarg0}. Listener port {narg0}	The Oracle Net Listener is not running It is not configured correctly The server parameters do not match the listener configuration	Ensure that the server parameters match the listener configuration and that the Oracle Net Listener is running
7001, 0 , Unable to obtain connection pool to mail store {sarg0}	The server could not initialize connection to the mail store	Ensure that the mail store database instance is running and accepting connections
7100, 0, Incompatible parameters specified: {sarg0} and {sarg1}	The parameters that have been specified are not compatible	Consult the server documentation for more information on how to specify compatible parameters
7101, 0, Authentication failed for {sarg0}	The server received an authentication request with invalid credentials	Verify if this is an authentication attempt by a genuine user
7102, 0, Too many authentication failures	The server detected three successive authentication failures from the same host and the connection was terminated	Verify that these are authentication attempts by genuine users
7103, 0, Connection rejected. Disallowed domain {sarg0}	The server received a connection from a domain that is not allowed	If connections from this domain must be allowed, the anti-spam configuration must be edited to allow this domain
7104, 0, Connection rejected. Disallowed IP address {sarg0}	The server received a connection from a host that is not allowed	If connections from this host must be allowed, the anti-spam configuration must be edited
7105, 0, A database operation resulted in an error. OCI Error {narg0}: {sarg0}	A mail store operation failed	None
7106, 0, Unable to obtain database handle to mail store {sarg0}. Error {narg0}	The server is unable to open new connections to the mail store	Check whether the mail store database instance is running and accepting connections
7108, 0, Message rejected. Virus scan failed. (Subject: {sarg0}) (Message-ID: {sarg1})	The virus scanner detected a virus in an incoming message The message was not delivered	None
7110, 0, Operation {sarg0} not allowed for reader {sarg1}	The server received a feed-related request from a news reader client	Edit the server configuration if you want to make this host a peer
7111, 0, Parameter {sarg0} not specified. Using default {sarg1}	A required parameter was not specified. The default value was used instead	The server configuration must be edited to specify a value for the parameter
7112, 0, Parameter {sarg0} not set	A parameter value was not specified	Edit the server configuration to set the parameter value
7113, 0, No peers configured or unable to initialize all peers	The server instance is configured to allow feed. But not peer servers have been specified	Edit the configuration to specify feed servers
7114, 0, Instance identity initialization failed. Unable to determine host name	The server could not determine the name of the host on which it is running	The name lookup service must be configured to return the host name
7115, 0, Unable to locate peer entry: {sarg0}	A peer specified in the server configuration is invalid	The peer configuration must be edited to specify valid peers
7116, 0, Unable to initialize metrics collection	The metrics subsystem could not be initialized	None
7117, 0, Unable to initialize new client connection	A new client request could not be accepted	None
7118, 0, Invalid local group name: {sarg0}	The server detected an invalid group in the directory	Remove the group and re-configure
7119, 0, Unable to initialize process control subsystem	Unknown	Check whether the administration store specified in the server configuration is the same as the mail store
8000, 0, An error occurred when starting a new thread.	The operating system limit for the maximum number of threads within a process was reached	Increase the maximum limit on the number of threads, or reduce the value of the maximum number of threads parameter for the process
8001, 0, An error occurred while establishing an NNTP connection with peer {sarg0}.	No route could be established to the specified peer	Ensure that the host name and port specified for the peer are valid, and the NNTP server on the peer is running
8002, 0, An operating system error occurred in the system call {sarg0}. Error {narg0}	An operating system error occurred in a system call	Check the operating system error and fix accordingly
8003, 0, Authentication to peer {sarg0} failed. Error {narg0}	The authentication information available in the peer entry was not accepted by the peer	Ensure that the values specified for the user name and password in the peer entry are valid
8100, 0, Failed to return connection to the peer connection cache: {sarg0}	Unknown	None
8101, 0, Failed to send an IHAVE command to peer {sarg0}	Article transmission to peer host failed	Check that the peer is running and accepting articles
8102, 0, Failed to read a response to the IHAVE command from peer {sarg0}	Article transmission to peer host failed	Check that the peer host is alive and accepting articles
8103, 0, Failed to transmit article with {sarg0} to peer {sarg1}	Article transmission to peer failed	Check that the peer is alive and accepting articles
8104, 0, An error occurred while establishing an NNTP connection with peer {sarg0}	Connection to peer host failed	Check that the peer is alive and accepting articles
8105, 0, An operating system error occurred in the system call {sarg0}. Error {narg0}	An error occurred in the operating system	Check the server configuration and verify that the operating system has enough resources to support the server

Oracle Webmail

This section describes the Oracle Webmail error messages.

Table 10-6 Oracle Webmail Error Messages

Error Number and Message	Cause of the Error	Action to Handle the Error
An error occurred while adding attachments	WebMail was unable to add the attachments	Try again
No folder name was specified	The user did not specify a folder name	Enter a folder name
An error occurred; unable to create the new folder	WebMail was unable to create the folder	Try again
A folder by that name `<foldername here>` already exists	The user specified a folder name that is being used by another folder	Name the folder with a new name or put the folder in a different location
An error occurred while creating the message	WebMail could not create a new message object	Try creating a message again
No valid To: recipients found	User did not specify a valid e-mail address in the To field	Specify a valid e-mail address
Error occurred during message creation	WebMail could not create a new message object	Try creating a message again
Invalid parameter specified for attachment removal	WebMail experienced a problem when removing the attachment	Contact your system administrator
Invalid attachment index was received	WebMail attachment indices are misaligned	Recreate the message
No message IDs were specified for deletion	The user did not select messages for deletion	Select the message for deletion
An error occurred during message deletion	The message does not exist	Contact your system administrator
An error occurred while compacting the folder	This problem lies with the voice mail messages in the folder	Contact your system administrator
No message IDs were specified for forwarding	The user did not select a message before selecting Forward	Select a message before selecting Forward
More than one message specified for forwarding	Multiple messages were selected for forwarding	Select one message at a time for forwarding
Invalid message specified	The message selected could not be forwarded	Try selecting another message. If that does not work, contact your system administrator
An error occurred while preparing the message for forwarding	The selected message could not be processed for forwarding	Try again or contact your system administrator
The destination folder does not exist	The destination folder selected does not exist	Select another destination folder
No message IDs were specified for move	The user did not select a message before selecting Move	Select a message before selecting Move
An error occurred while performing message move	WebMail could not process the move request	Try again or contact your system administrator
There are no more messages in this folder	No messages exist before or after the current message	Try another folder
An error occurred opening the next message	WebMail could not open the next message	Try again or contact your system administrator
There are no messages before this one in this folder	No messages exist before or after the current message	Try another folder
An error occurred opening the previous message	WebMail could not open the previous message	Try again or contact your system administrator
Unable to find folder	The folder is not accessible	Check the shared permissions or contact your system administrator
Folder does not exist	There is no such folder in the account	Contact your system administrator
An error occurred while opening the folder	WebMail experienced problems opening the folder	Contact your system administrator
Error occurred during communication with the message store	Possibly a network problem	Contact your system administrator
No message ID specified	Internal error	Contact your system administrator
Error retrieving message	The message may have been deleted, but the browser is looking at cached or old pages	Refresh the message list and try again
No message IDs were specified for reply	The user did not check any messages before selecting Reply	Select a message before selecting Reply
More than one message specified for reply	The user selected multiple messages for reply	Select only one message at a time
Invalid message specified	WebMail could not process the message for reply	Try again or contact your system administrator
Error occurred while preparing the message for reply	Internal error	Contact your system administrator
Error while sending message	Internal error	Contact your system administrator
No folder was specified for editing	The user did not select a folder in the folder list before selecting Edit	Select a folder from the folder list
The specified folder does not exist in the mail store	The folder selected is not available	Verify that the folder exists, or contact your system administrator
An error occurred while preparing the folder for editing	Internal Error	Contact your system administrator
You cannot rename special system folders	The user tried to rename the inbox.	None. The inbox cannot be renamed
No new name was specified	The user did not specify a name for the folder	Specify a name for the folder
A folder with that name already exists	Internal error	Contact your system administrator
Unable to rename folder	Internal error	Contact your system administrator
An error occurred while trying to update the folder	Internal error	Contact your system administrator
Error while setting previous state	Internal error	Contact your system administrator
You are no longer connected to the mail store	The session has timed out	Contact your system administrator

Virus Scrubber

This section describes the virus scrubber error messages.

Table 10-7 Virus Scrubber Error Messages

Error Number and Message	Cause of the Error	Action to Handle the Error
10001, 0, Failed to create database connections, error={narg0}.	The server is unable to establish a database connection	Check the generic Oracle error before this message for the exact cause
10002, 0, Fatal database occurred.	A fatal Oracle error prevented the process from functioning	Check the generic Oracle error before this message and correct the database problem if needed. The process restarts itself
10007, 0, Failed to logon to the directory server, error={narg0}.	LDAP authentication failed for the server	This error is a rare. Contact Oracle Support for more information
10008, 0, Warning: External virus software not configured, scanning disabled.	Server parameter `orclMailScannerInterfaces` parameter is not set correctly	Not an error. If the external virus scanner is not configured, the server does not perform virus scanning. If scanning is intended, set the parameter correctly and refresh the process

10 Error Messages