2 Globalization

This chapter summarizes issues associated with multi-language support. It contains the following sections:

What's New?

Known Limitations and Workarounds

What's New?

Oracle Collaboration Suite Release 2 Patch Set 1 (9.0.4.2.0) includes important bug fixes and support for new language translations in Hungarian, Russian, Czech, and Romanian. To get the patch, go to OracleMetalink at http://metalink.oracle.com

For information about the new language support and bug fixes in this patch, see the Oracle Collaboration Suite Release 2 Patch Set 1 (9.0.4.2.0) Readme file.

Known Limitations and Workarounds

This section describes known limitations associated with multi-language support.

Language Support for Installation and Upgrade
Bidirectional Support for Arabic
Language Support for the Web Conferencing Document Converter
Character Sets for Infrastructure and Information Store Databases
Host Name Translation Error in Web Conferencing
International User IDs

Language Support for Installation and Upgrade

During installation, the product language selection list determines which languages are installed. Oracle recommends that you choose the same languages for the infrastructure that you choose for the middle tier. Note that languages cannot be added or removed after installation.

Note:

Reinstalling a language that is already installed corrupts the repository. If, for example, the single sign-on server already supports Japanese, do not reinstall this language.

Bidirectional Support for Arabic

Only Internet Explorer 5.5 and newer support bidirectional Arabic language user interfaces on Oracle Collaboration Suite.

Language Support for the Web Conferencing Document Converter

To enable language support for the Web Conferencing Document Converter, you must enable the corresponding language option in Microsoft Office. You can set options by selecting:

Start > Programs > Microsoft Office Tools > Microsoft Office Language Options

Character Sets for Infrastructure and Information Store Databases

Oracle recommends using Unicode UTF8 as the database character set for the Oracle Collaboration Suite infrastructure and information store. Using Unicode ensures that different languages and encodings are handled properly in a global collaboration environment. Unicode UTF8 is installed by default in the infrastructure and information storage databases.

Other character sets are supported when you upgrade existing infrastructure and storage databases to Oracle Collaboration Suite Release 2. Another supported option for the information store is to create a custom database that uses a specific character set.

Host Name Translation Error in Web Conferencing

Under Oracle Web Conferencing Configuration, the translation of Host Name should refer to a host system rather than a host person.

International User IDs

Oracle Collaboration Suite supports international non-ASCII user IDs with certain exceptions:

Neither Oracle Workflow nor Oracle Files WebDAV (Web Folders) supports international user IDs.
The mail administration Web interface cannot be used to create mail accounts for international user IDs. Instead, use the command-line tool oesucr as follows:
1. Prepare the user record file nonascii.txt using UTF-8 encoding:
```
mail=testuser1@us.oracle.com
```
```
orclmailquota=400000000
```
```
baseuserdn=cn=[non-ascii userid here],cn=users,o=oracle,dc=com
```
2. Execute oesucr:
```
oesucr nonascii.txt -encoding=UTF-8
```