7 Oracle Voicemail & Fax

This chapter summarizes release note issues associated with Oracle Voicemail & Fax. It contains the following sections:

• What's New?

• Known Limitations and Workarounds

What's New?

Oracle continues to enhance Oracle Voicemail & Fax capabilities with features that make communicating and collaborating more efficient and productive. In Oracle Collaboration Suite Release 2 (9.0.4.1.0), Oracle Voicemail & Fax has added the following features:

• Directory access through the telephone

  The voice mail application in Release 2 includes the ability to address messages to users without the need to know their phone numbers. Unique to Oracle, this directory allows callers to search for and address messages to users at a single site or the complete list of global voice mail users.

• Re-recorded and streamlined menu prompts

  Release 2 provides completely re-recorded menus streamlined for quick access to new voice mail messages and easier navigation throughout the telephone menus.

• Access to voice mail preferences through Outlook

• Oracle Voicemail and Fax preferences are now integrated into the Oracle Connector for Outlook, enabling users to change their password, activate greetings, and select languages without leaving their primary work environment.

• Supported Languages:

  • Arabic

  • Chinese - China

  • Chinese - Taiwan

  • Danish

  • Dutch

  • English - American

  • English - British

  • Finnish

  • French

  • German

  • Greek

  • Italian

  • Japanese

  • Korean

  • Norwegian

  • Portuguese

  • Portuguese - Brazilian

  • Spanish

  • Swedish

  • Turkish

In Oracle Collaboration Suite Release 2 (9.0.4.2.0), Oracle Voicemail & Fax has added default playback controls and additional language support. For more information about these new features, see Oracle Collaboration Suite Readme Release 2 Patch Set 1 (9.0.4.2.0).

Known Limitations and Workarounds

This section describes the known bugs for Oracle Voicemail & Fax.

Table 7-1 Voicemail & Fax Known Bugs

Bug No.	Description
3554986	The Configuration Assistant for the rmid and rmiregistry update fails during installation of Oracle Voicemail & Fax Release 2 Patch Set 1 (9.0.4.2.0) if the Oracle Voicemail & Fax processes have never been started. This error occurs, for example, if you are installing the Oracle Voicemail & Fax Release 2 (9.0.4.1.0), immediately followed by the patch set. Workaround: You can ignore this update failure.
3554963	The Configuration Assistant for the rmid and rmiregistry throws a Windows 2000 application error during installation of Oracle Voicemail & Fax Release 2 Patch Set 1 (9.0.4.2.0). This error occurs if the Windows Resource Kit is installed after the NetMerge software. Workaround: Edit the PATH environment variable, and make sure the path to the Windows Resource Kit is specified before the NetMerge path.
3527787	After creating a new mail user, you get a confirmation page that has a Search MailUser and a Create MailUser button. These buttons do not work. Workaround: To search for a MailUser: Click the Administration tab, then click the User subtab. Under Voice/Fax User Management, click Add User. Select an installation. Select the domain. Click Search MailUser. To create a MailUser: Click the Administration tab, then click the User subtab. Under E-mail User Management, click Add User.
3462443	If an error occurs while the routing process hands off to an auto-attendant service, the message that gets logged is incorrect.
3455629	Documentation of secure SMDI Monitor deployment and how to prevent non-local host connections to SMDI Monitor is missing.
3448087	The International Number Prefix List scheme does not correctly convert some local phone numbers, that include additional digits, into the international phone number format. Workaround: The International Number Prefix List scheme takes the local phone number, as is, and appends it to a fixed number (consisting, typically, of the international access code, area code, and prefix). If the user's local phone number includes a digit that is not in the user's international phone number, create the user account with the extra digit.
3440787	The Voicemail processes are not deleting the temporary files in the Temp container.
3437014	The entries for ReadChunkSize and WriteChunkSize in the NetMerge symbol table are incorrect. Workaround: Use Notepad to edit C:\Documents and Settings\Program Files\Dialogic\CT Media\Symbols\ctmssym.tbl. In the lines for Container_ORCL_ReadChunkSize and Container_ORCL_WriteChunkSize, add two tabs between the symbol name and the symbol number.
3412677	NetMerge logging set to trace level or higher will capture sensitive data. Workaround: Do not leave NetMerge logging at trace level or higher for extended periods of time. When the logs are created, they should be carefully managed.
3412623	When the UM account is created, it is granted a privilege (JAVAUSERPRIV) that is not required by Oracle Voicemail & Fax. Workaround: Complete the following steps for each mail store to revoke the privilege: Log in as SYSTEM. Execute the commands: REVOKE JAVAUSERPRIV FROM UM; CALL DBMS_JAVA.revoke_permission('PUBLIC', 'java.net.SocketPermission', '*', 'read,write');
3407951	Empty or corrupt faxes are delivered.
3327772	Metric data is not sent to the Enterprise Manager repository if the OVF system clock is not synchronized with the OVF metrics database. Workaround: Set the OVF system time to be 0–5 minutes faster than the system time of the OVF metrics database.
3285787	There is untranslated Hungarian text on the Voice/Fax Preferences page.
3278384	For Korean, the voice mail prompts for the 31st day of the month are incorrectly pronounced.
3220773	Silent installation fails. Workaround: Make sure that ias_core_top.rsp contains the correct values. Run the following command: full_path\setup.exe -silent -response full_path\ias_core_top.rsp Go to the $ORACLE_HOME\um\scripts directory and run the findmailstores.bat file. Reboot the system, then continue with the configuration.
3178808	When it is refreshed, the Advanced Queuing Message Waiting Indicator (AQWMI) process does not reload the database connection information.
3131415	The "Mail store selection" and "End of installation" pages are not translated.
3070115	During the upgrade to Oracle Collaboration Suite Release 2, the Oracle Enterprise Manager target settings for Oracle Voicemail & Fax were not correctly upgraded.
3070186	After Oracle Voicemail & Fax is upgraded, an internal error occurs when the recording application is started.
3061500	During the upgrade to Oracle Collaboration Suite Release 2, the Oracle Enterprise Manager target settings for Oracle Voicemail & Fax were not correctly upgraded.
2947219	Upgrading from CTMedia 2.1 to NetMerge 3.0 is not supported. You must perform a new installation of NetMerge 3.0 and Oracle Voicemail & Fax.
2805349	No vacation greeting reminder is played.
2580875	MWI requests might be processed out of order.
2209971	After shutting down a Windows-based Oracle Voicemail & Fax process, its Windows service might continue to report that it is running.
1682964	Some error messages might not allow user interrupts.