2 Globalization

This chapter summarizes issues associated with multi-language support.

The following sections are included in the chapter:

• Oracle Web Conferencing Greek Online Help Error

• Oracle Email CTXSYS Password Validation

• Web Client may not Work on Korean Locale

• Language Support for Installation and Upgrade

• NLS_LANG Must be Set to AMERICAN_AMERICA.UTF8

• Bidirectional Support for Arabic

• Language Support for the Web Conferencing Document Converter

• Host Name Translation Error in Web Conferencing

• Character Sets for Infrastructure and Information Store Databases

• International User IDs

2.1 Oracle Web Conferencing Greek Online Help Error

When clicking on the help icon, a 500 Internal Server Error occurs.

Workaround: Manually change the browser's encoding to Greek.

2.2 Oracle Email CTXSYS Password Validation

The translation string for the CTXSYS password validation error message is missing in the Oracle Email umconfig.bat file.

2.3 Web Client may not Work on Korean Locale

The Web client may not work if you are using Internet Explorer on Korean Windows 2000.

2.4 Language Support for Installation and Upgrade

During the installation, the product language selection list determines which languages are installed. Oracle Corporation recommends that you choose the same languages for the infrastructure that you choose for the middle tier. Note that languages cannot be added or removed after installation.

Note: Reinstalling a language that is already installed corrupts the repository. If, for example, the single sign-on server already supports Japanese, do not reinstall this language.

2.5 NLS_LANG Must be Set to AMERICAN_AMERICA.UTF8

The NLS_LANG parameter must be set to AMERICAN_AMERICA.UTF8 in order to backup and restore multibyte messages and folders.

2.6 Bidirectional Support for Arabic

Only Internet Explorer 5.5 and later support bidirectional user interfaces.

2.7 Language Support for the Web Conferencing Document Converter

To enable language support for the Web Conferencing Document Converter, you must enable the corresponding language option in Microsoft Office. Options can be set by selecting:

Start > Programs > Microsoft Office Tools > Microsoft Office Language Options

2.8 Host Name Translation Error in Web Conferencing

Under Oracle Web Conferencing Configuration, the translation of Host Name should refer to a host machine rather than a host person.

2.9 Character Sets for Infrastructure and Information Store Databases

Oracle Corporation recommends using Unicode UTF8 as the database character set for the Oracle Collaboration Suite infrastructure and information store. Using Unicode ensures that different languages and encodings are handled properly in a global collaboration environment. Unicode UTF8 is installed by default in the infrastructure and information storage databases.

Other character sets are supported when you upgrade existing infrastructure and storage databases to Oracle Collaboration Suite Release 2. Another supported option for the information store is to create a custom database that uses a specific character set.

2.10 International User IDs

Oracle Collaboration Suite supports international non-ASCII user IDs with certain exceptions:

• Neither Oracle Workflow nor Oracle Files WebDAV (Web Folders) supports international user IDs

• The mail administration Web interface cannot be used to create mail accounts for international user IDs. Instead, use the command-line tool oesucr as follows:

  1. Prepare the user record file nonascii.txt, using UTF-8 encoding:

     mail=[e-mail]
     orclmailquota=400000000
     baseuserdn=cn=[non-ascii userid here],cn=users,o=oracle,dc=com
     
     

  2. Execute oesucr:

     oesucr nonascii.txt -encoding=UTF-8