| Oracle® Collaboration Suite Concepts Release 2 (9.0.4) Part Number B15605-01 |
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View PDF |
| Oracle® Collaboration Suite Concepts Release 2 (9.0.4) Part Number B15605-01 |
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|
View PDF |
Oracle Voicemail & Fax is a centralized message and retrieval store for voicemail and faxes, as well as telephone processing, message delivery, browser-based clients, and administration utilities.
Oracle Voicemail provides access to voice mails through multiple channels including telephones, standards based e-mail clients (either IMAP4 or POP3), and the Web. Since Voicemail & Fax stores messages in industry standard formats (.wav for voicemail and .tif for fax), it requires no special player to view. This provides greater flexibility allowing users to access messages from any computer system, and allows them to forward these messages to anyone with e-mail access. Additionally, you have a single Inbox for all your e-mail, voice mail and fax messages.
The following sections describe the key features of Oracle Voicemail & Fax:
Oracle Voicemail & Fax leverages the Oracle Email message store, the Oracle Collaboration Suite Database, for storage of voice mail and fax messages. The Oracle Collaboration Suite Database provides the storage and common access methods for e-mail, voice mail, and fax messages in standard MIME format (that is VPiM for voice mail and fax messages) within the same repository. Using the Oracle Collaboration Suite Database as the base, all messages (including voice mails) are available through standard IMAP4 or POP3 e-mail clients.
Oracle Voicemail & Fax telephone applications are built on the Enterprise Computer Telephony Forum (ECTF) standards. These standards define the infrastructure needed to build and support platform-independent CT applications and enable Oracle Voicemail & Fax applications to easily integrate with a variety of enterprise and carrier class switches.
Oracle Voicemail & Fax provides you with inbound fax capabilities. Faxes sent to an Oracle Collaboration Suite user's phone number are delivered directly into the user's inbox. Faxes are stored as Multi-Purpose Internet Mail Extensions (MIME) compliant messages that can be viewed, printed or forwarded to any e-mail address using standards-based desktop or Web clients.
Oracle Voicemail & Fax provides a basic dual tone multi-frequency (DTMF) voicemail interface and the ability to change user preferences through the telephone interface. Since Oracle Voicemail & Fax uses a single message store, actions taken on a message or changes made to account preferences through the voice channel are visible through all channels.
In conjunction with Oracle9iAS Wireless and Oracle Email, Oracle Voicemail & Fax can send e-mail notifications to other e-mail accounts and your wireless device enabled for e-mail. Oracle Collaboration Suite also includes direct one-way and two-way communication with a number of popular SMS systems and pager networks.
Oracle Voicemail & Fax administration is integrated into Oracle Enterprise Manager, allowing consolidated management of the entire Oracle environment, providing support for integration into systems monitoring infrastructure. Oracle Voicemail & Fax supports multiple domains in the same system and allows for central or distributed administration in a hosted environment.
Oracle Voicemail & Fax provides access to voicemail through multiple channels including the telephone, IMAP4 or POP3 standards-based clients, and the Web. This allows users to access messages from any computer system and to forward these messages to anyone with access to e-mail.
A comprehensive set of PL/SQL and Java APIs are provided to integrate Oracle Email and Voicemail with other core eBusiness infrastructures. These APIs provide the ability to read, retrieve, copy and move messages. A complete set of server side rules and filters allow end users and administrators to execute actions on voicemail messages with defined characteristics (for example, notify me when a voice mail from my spouse has been received).
