Orig. Workflow Open Mail (Direct) Message (Oracle Workflow Administrator's Guide)

Oracle Workflow Administrator's Guide
Release 2.6.3.5
Part Number B12160-02


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Orig. Workflow Open Mail (Direct) Message

Oracle Workflow provides the Orig. Workflow Open Mail (Direct) message as an alternative template that you can optionally use as a template for e-mail notifications that require a response if you select the direct response method. This template does not include the header attributes that are displayed in the Workflow Open Mail (Direct) message.

The Orig. Workflow Open Mail (Direct) notification template includes generic instructions on how to respond to a notification. It also includes the following information about a message: the name of the sender of the message, message priority, date that a response is due, and any comments from the sender of the message or, if the notification is forwarded from another user, any comments from the forwarder.

Note: To select the direct response method for a notification mailer, you must manually set the internal mailer parameter named DIRECT_RESPONSE to Y. See: Setting Up Notification Mailers.

The response instructions in the plain text message body describe how to reply using the direct response method. This message is used for notifications sent to performers with a notification preference of MAILTEXT or MAILATTH. The response instructions in the HTML-formatted message body describe how to reply using the automatically generated response template. This message is used for notifications sent to performers with a notification preference of MAILHTML or MAILHTM2, and is also attached to notifications sent to performers with a notification preference of MAILATTH.

Note: Responses that are generated automatically from an HTML-formatted notification or attachment always use a response template, regardless of which response method you select.

The Orig. Workflow Open Mail (Direct) message has the following message attributes. The values are drawn from the message definition associated with a notification activity.

START_DATE The date the message is sent.

TO The role the notification is sent to; the performer.

SUBJECT The subject line defined in the message.

BODY The text of the body defined in the message.

COMMENT Comments added by the sender or the forwarder.

PRIORITY The priority of the notification message.

DUE_DATE The date by which a response is required, specified in the notification activity.

NOTIFICATION Required notification code used to identify the information in the notification.

RESPONSE The user response section as defined by the Respond message attributes in the actual notification message definition.

MAILTO The content of the HTML tag that a recipient would click on to respond to a notification. This attribute is used only for HTML e-mail notifications.

CLICK_HERE_ RESPONSE The content of the HTML tag that a recipient would click on to access the Notification Details page to respond to a notification. This attribute is not currently used.

SENDER The name of the sender of the message, as displayed in the From column in the Worklist.

The boilerplate text for a plain text message body is as follows:

Oracle Workflow Notification

From: &SENDER

&COMMENT

____________________________________________________



Response Instructions for &NOTIFICATION



To submit your response, reply to this message, including this note with your reply.  The first lines of your reply must be your responses to the notification questions.  Instructions below detail exactly what should be placed on each line of your reply.



&RESPONSE



____________________________________________________



Notification Details:

&BODY



Due Date: &DUE_DATE

The boilerplate text for a HTML-formatted message body is as follows:

<HTML> <HEAD> <TITLE> Oracle Workflow Notification </TITLE> </HEAD> 

<BODY BGCOLOR="#FFFFFF" > 

<P>

<P>From: <B>&SENDER</B>

<P><B><FONT SIZE=+1>&COMMENT</FONT> </B> 

<P>&BODY

<P><B>Please click on one of the following choices to automatically generate an E-mail response.  Before sending the E-mail response to close this notification, ensure all response prompts include a desired response value within quotes.</B>

<P>&MAILTO 

</BODY> 

</HTML>

See: Modifying Your Message Templates

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Glossary

START_DATE	The date the message is sent.
TO	The role the notification is sent to; the performer.
SUBJECT	The subject line defined in the message.
BODY	The text of the body defined in the message.
COMMENT	Comments added by the sender or the forwarder.
PRIORITY	The priority of the notification message.
DUE_DATE	The date by which a response is required, specified in the notification activity.
NOTIFICATION	Required notification code used to identify the information in the notification.
RESPONSE	The user response section as defined by the Respond message attributes in the actual notification message definition.
MAILTO	The content of the HTML tag that a recipient would click on to respond to a notification. This attribute is used only for HTML e-mail notifications.
CLICK_HERE_ RESPONSE	The content of the HTML tag that a recipient would click on to access the Notification Details page to respond to a notification. This attribute is not currently used.
SENDER	The name of the sender of the message, as displayed in the From column in the Worklist.