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Oracle® Application Server Portal Error Messages Guide
10g Release 2 (10.1.4)
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This manual provides information about the error messages you may encounter when installing and using OracleAS Portal. It augments the message texts by providing additional cause and action information. For more information on error messages in Oracle Application Server 10g, browse the documentation on the Oracle Technology Network (OTN) at


This manual is intended for anyone who uses OracleAS Portal and requires more information about an error message encountered in the product. For more documentation on Oracle Application Server Portal, visit our product documentation page on the Oracle Technology Network (OTN) at

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TTY Access to Oracle Support Services

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Related Documents

For more information, see the following manuals in the OracleAS Portal documentation set:

You can find all documentation related to OracleAS Portal, including the release notes, on the OracleAS Portal documentation page of the Oracle Technology Network (OTN):


A complete glossary of OracleAS Portal-related terminology can be found in the Oracle Application Server Portal User's Guide.

You may also find the following manuals in the Oracle Application Server documentation set useful:


The following text conventions are used in this document:

Convention Meaning
boldface Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.
italic Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.
monospace Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.

Abnormal Conditions

Sometimes you may encounter an error that is known as an abnormal condition, which may arise from one of the following causes:

Action: First contact your system administrator to determine if the message was caused by something other than OracleAS Portal. If you determine that the message was not the result of user error or a system problem, then contact Oracle Support Services.

Calling Oracle Support Services

Some errors (that is, internal errors) will require that you call Oracle Support Services to report the error. When you call Support Services, please have the following information at hand:

  1. Your name, company, and Oracle Support ID number.

  2. The hardware, operating system, and release number of the operating system you are using.

  3. The complete version number of the component you were using when you encountered the error, including revision number and port release number, if any.


    If you are unsure of the component's version number, click the Global Settings link in the Services portlet (by default, this portlet is located on the Portal sub-tab of the Administer tab of the Portal Builder Page). On the resulting page, the version number is displayed in the Version Information section of the Main tab (at the bottom of the page).

  4. All other products (and version numbers) in use when you encountered the error (for example, Oracle 8.0.4).

  5. If you encountered one or more error messages, the exact message numbers and descriptions, in the order they appeared.

  6. A description of the problem, including any unusual conditions.

  7. The problem severity, according to the following codes:

    1. Program not usable. Critical impact on operations.

    2. Program usable. Operations severely restricted.

    3. Program usable with limited functions. Not critical to overall operations.

    4. Problem circumvented by customer. Minimal effect, if any, on operations.