Oracle® Enterprise Manager Configuration for Oracle Collaboration Suite 10g Release 1 (10.1.0.4) Part Number B13601-02 |
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This chapter describes how to configure Oracle Enterprise Manager Grid Control to monitor the Oracle Voicemail & Fax component for Oracle Collaboration Suite Release 2.
Note:
Oracle Enterprise Manager 10g Grid Control does not support the monitoring of Oracle Voicemail & Fax Release 1 (9.0.3) components.This chapter contains the following sections:
Note:
See Chapter 7, "Configuring Voicemail & Fax" for information on configuring Grid Control to manage Voicemail & Fax components for Oracle Collaboration Suite 10g Release 1.Before you configure Enterprise Manager to manage Oracle Voicemail & Fax, you must perform the tasks described in the following sections:
Installing the Management Agent to Manage Your Oracle Voicemail & Fax Targets
Overview and Naming Conventions for the Oracle Voicemail & Fax Target Types
Before you can manage Oracle Voicemail & Fax with Enterprise Manager, you must download and apply a software patch and perform some additional Oracle Voicemail & Fax configuration tasks.
To configure Oracle Voicemail & Fax so it can be managed by Enterprise Manager:
Locate, download, and install the Oracle Voicemail & Fax software patch that allows you to monitor Oracle Voicemail & Fax with Grid Control:
Log in the OracleMetaLink:
http://metalink.oracle.com/
Click Patches in the left navigation bar.
Click Simple Search.
Search for patch number 3207444 for the Microsoft Windows 32-bit platform.
Follow the instructions on the page to download and install the patch.
Refer to the following document, which is available in the Oracle Voicemail & Fax home directory after you apply the patch:
OVF_HOME\um\perf\Admin.doc
This document provides additional information about configuring Oracle Voicemail & Fax so it can be managed with Enterprise Manager.
Note:
Patch number 3207444 will be included in future Oracle Collaboration Suite patchsets. For example, if you are running Oracle Collaboration Suite 9.0.4.2, there is no need to download and install patch number 3207444.The Oracle Voicemail & Fax targets that you manage with Enterprise Manager can be monitored remotely by the Oracle Management Agent. This is especially important for the Oracle Voicemail & Fax components that are available only on the Windows platform. At the time this document was released, a Windows version of the Oracle Management Agent was not available.
Because you can monitor the Oracle Voicemail & Fax targets remotely, you can monitor all your Oracle Voicemail & Fax targets from a remote Management Agent installed on UNIX system; however, the UNIX system that hosts the Management Agent must have network access to the Oracle Voicemail & Fax Metrics Database.
Only the AQMWI Application component of Oracle Voicemail & Fax must be installed on a UNIX host. As a result, you can install the Management Agent on the machine that hosts the AQMWI Application.
See also Oracle Enterprise Manager Basic Installation and Configuration for Oracle Enterprise Manager 10g Release 1 at:
After you configure Oracle Voicemail & Fax by installing and configuring the software patch, and after you install the Management Agent, you can use the Oracle Enterprise Manager 10g Grid Control Console to create Oracle Voicemail & Fax targets.
After the targets are created, you can view the various metrics collected for each Oracle Voicemail & Fax target.
When you manage Oracle Voicemail & Fax with Enterprise Manager, you create the target types described in Table 14-1. The table also provides a set of recommended naming conventions to use when creating the targets. It is important that you follow the naming conventions in order to identify the host where each Oracle Voicemail & Fax component resides. The host name shown on the Oracle Voicemail & Fax target home pages identifies the Management Agent host, which is not necessarily the host where the Oracle Voicemail & Fax component resides.
In general, you should create a target for every Oracle Voicemail & Fax application you want to monitor. This means that every time a new Oracle Voicemail & Fax telephony host is added to your system or a new mail store is added to your environment, you must add additional targets that represent the new components so they can be monitored using the Grid Control Console.
The instructions in this chapter also describe how to create an Oracle Voicemail & Fax group target. This group target contains all the Oracle Voicemail & Fax targets so you can view them from a single Group home page. The Oracle Voicemail & Fax group target provides links to related targets such as databases and listeners. You create the group target after you create all the other Oracle Voicemail & Fax targets.
Table 14-1 Oracle Voicemail & Fax Target Types
Target Type | Internal Name | Recommended Naming Convention |
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OVF AQMWI Application |
ovf_aqmwi |
Ovf.<hostname>.aqmwi |
OVF FaxIn Application |
ovf_faxin |
Ovf.<hostname>.Faxin |
OVF Mailstore |
ovf_mailstore |
Ovf.<hostname>.Mailstore |
OVF MWI Service |
ovf_mwiservice |
Ovf.<hostname>.Mwiservice |
OVF Recording Application |
ovf_recording |
Ovf.<hostname>.Recording |
OVF Recovery Application |
ovf_recovery |
Ovf.<hostname>.Recovery |
OVF Retrieval Application |
ovf_retrieval |
Ovf.<hostname>.Retrieval |
OVF Routing Application |
ovf_routing |
Ovf.<hostname>.Routing |
OVF Telephony Midtier |
ovf_midtier |
Ovf.<hostname>.Telephony |
OVF Transer Application |
ovf_transfer |
Ovf.<hostname>.Transfer |
To create the Oracle Voicemail & Fax target:
Using the Grid Control Console, navigate to the Management Agent home page for the Management Agent you will use to monitor the Oracle Voicemail & Fax targets.
Create a target for each of the Oracle Voicemail & Fax target types shown in Table 14-1:
In the Monitored Targets section of the page, select one of the Oracle Voicemail & Fax targets from the Add drop-down menu.
Enterprise Manager displays the property page for the selected target type. Provide the required information, as described in Table 14-2 and Table 14-3.
Click OK to create the target.
See Also:
"Adding Targets to be Monitored and Administered by Enterprise Manager" in the Enterprise Manager online helpTable 14-2 Properties Common to All Oracle Voicemail & Fax Targets
Property | Description |
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Enter a name for the target using the guidelines for Oracle Voicemail & Fax target names in Table 14-1. Note: The name of the AQMWI application is case-sensitive since it resides on a UNIX system. |
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Name of the host where where the Oracle Voicemail & Fax application or component is running. To identify the proper host name, you can use the The location of the script is documented in the For example: Note: The Voicemail Host property is case-sensitive for the AQMWI Application target type. |
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This property is specific to the AQMWI application target type. This property identifies the Oracle Email mail store service name. |
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Fully qualified name of the host where the metrics database resides. You create the Oracle Voicemail & Fax Metrics database when you apply the patch and follow the instructions in the This should also be the same value used for the hostname in the For example: |
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Port number where TNS is listening for the Oracle Voicemail & Fax Metrics database. You create the Oracle Voicemail & Fax Metrics database when you apply the patch and follow the instructions in the This should also be the same value used for the port in the For example: |
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System Identifier (SID) of the Oracle Voicemail & Fax Metrics database. You create the Oracle Voicemail & Fax Metrics database when you apply the patch and follow the instructions in the This should also be the same value used for the SID in the metrics.dbloc process property stored in OID. For example: METRICS |
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Name of the Oracle Voicemail & Fax database user created in the Metrics db. You create the Oracle Voicemail & Fax Metrics database when you apply the patch and follow the instructions in the For example: |
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Password of the ovf user for the metrics db. This should also be the same value used for the metrics.pwd process property stored in OID. For example: |
Table 14-3 Properties Unique to the OVF Mailstore Target
After all the Oracle Voicemail & Fax targets are configured, you can create the Oracle Voicemail & Fax group target, which provides a custom user interface for managing your Oracle Collaboration Suite environment.
The Oracle Voicemail & Fax group home page contains the alerts table, followed by a table of rows of component targets and columns of key metrics. There is also a Performance tab where key metrics are charted for the Oracle Voicemail & Fax group.
To create the Oracle Voicemail & Fax group target:
Click the Targets tab in the Grid Control.
Click All Targets.
Select Collaboration Suite Component from the Add drop-down menu and click Go.
Enterprise Manager displays the Create Collaboration Suite Component page.
Enter a name for the Oracle Voicemail & Fax group in the Name field.
For example, enter Voicemail and Fax Group
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Select Voice and Fax from the Component Type drop-down menu.
Select the targets that you want to add to the group from the Available Targets list and add them to the Selected Targets list.
Be sure to add the following target types to the Oracle Voicemail & Fax group:
The host targets where the Oracle Voicemail & Fax servers reside
The Oracle Voicemail & Fax targets you created in Section 14.2.
The Oracle Voicemail & Fax Metrics database and listener.
Click OK to create the group target.