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Oracle® Voicemail & Fax Administrator's Guide
10g Release 1 (10.1.1)

Part Number B14496-03
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Index

A  B  C  D  E  F  G  I  K  L  M  N  O  P  R  S  T  U  V  W  X 

A

Accounts Manager Tool, 5.8
location of, 5.8
active calls metric, 10.4, 10.5
active voicemail greeting, 1.1.6
adding phone numbers, 5.5, 5.8.2
All Metrics, 10.2.2
allConfig tag, 11.1.3, D.4.1
alternate greeting, 8.5
architecture
Oracle Voicemail & Fax, 1.2.3
Attendant Extension parameter, 2.5
configuring, 4.3.4, 8.7
attendants
transferring calls to, 1.4.3
auto attendants
See Interactive Voice Response system, 1.4.6
automatic provisioning of users, 5.1.2

B

bulk provisioning users, 5.1.1

C

call answering programs
See Interactive Voice Response system, 1.4.6
call flow
Oracle Voicemail & Fax system, 1.2.1
call flow actions, 11.1.3
call flows, Interactive Voice Response (IVR), 11.1.3
action
extensionTransferAction, 11.1.3
menuAction, 11.1.3
playInfoAction, 11.1.3
commands, E.2
creating, 11.1.4
reusing, 11.4
call flows, sample, 11.3
deploying, 11.3.1
location of, 11.3
Call Transfer Service
general parameters, B.2.1
CallFlow1.xml file, 11.1.3
Category parameter, 2.5
configuring, 4.3.1
Collaboration Suite Database Read Buffer Size parameter, 13.1
configuring
multiple PBXes using VoIP gateway, 14.3
Oracle Voicemail & Fax, 2.3
PBX-Application Clusters, 3.1
connections
encrypting, 7.2.1
creating
PBX-Application Clusters, 7.1.2
sites, 2.5
customizing
Oracle Voicemail & Fax menus, 7.3

D

database buffer size, 13.1
Database Buffers parameters, B.1
declarations tag, 11.1.3, 11.1.3, D.3.1
Default Domain Name parameter, configuring, 4.3.4
deleting
Metrics table records, 7.5
PBX-Application Clusters, 7.1.3
deployments, 2.2
VoIP, 14.1
deployments, Interactive Voice Response (IVR), 11.1.2
creating, 11.1.7
examples of, 11.3
mapping phone numbers to, 11.2
destinationState tag, 11.1.3, D.2.1
destroyCallDetails tag, D.5.1
dialRestriction tag, D.5.2
direct calls, 1.4
routing, 1.4.2
Direct Phone Number parameter
configuring, 3.1.1.2.1
Directory Lookup parameter, configuring, 4.3.6
directoryAccess tag, D.5.3
distribution lists, 1.1.6, 8.8
documentation
end-user, 8.1
Dual-Tone Multifrequency (DTMF)
configuring, 3.1.1, 3.1.1.2

E

editing
menus.xml file, 7.3.1
enabling, 5.3
endState tag, 11.1.3, D.2.2
End-User Documentation Portal, 8.1
end-user preferences
setting, 8.7
end-user tutorials, 8.1
Enterprise Computer Telephony Standards (ECTF), 1.2.2.1
Enterprise Manager targets, accessing, 7.2.2
Enterprise Manager user, 2.1.1
extended absence greeting, 8.5
extension tag, 11.1.3, D.5.4
extensionTransferAction action, 11.1.3
extensionTransferAction tag, D.5.5
extensionTransferConfig tag, D.4.2
External Dialing Rules parameter, 3.1.4.2
configuring, 2.6, 3.1.4.4

F

FAQ & Troubleshooting site, 8.1
fax access
provisioning for, 5.1, 5.3
fax features, 1.1.2
enabling, 4.3.2, 5.3
Fax Message Maximum Duration parameter, configuring, 4.3.3
fax messages
delivering, 1.4.5
format, 1.1.3
Fax Receiving Service
general parameters, B.2.1
faxes, receiving
metric, 10.2
FaxIn Access parameter, configuring, 5.3
Feature Access parameter, configuring, 4.3.2
forwarded calls, 1.4
routing, 1.4.1

G

General parameters
configuring group and site, 4.3.4
getExtAndTransferAction tag, D.5.6
getExtAndTransferConfig tag, D.4.3
getExtensionAndTransfer tag, 11.1.3
global primary outbox, 9.4.1
globalConfig tag, 11.1.3, D.4.4
Greeting Coder Type parameter, 8.2
configuring, 4.3.5
Greeting Maximum Duration, configuring, 4.3.5
greeting not played
troubleshooting, 2.8
greeting response time metrics, 10.3, 10.3.2
Greeting Silence Timeout parameter, configuring, 4.3.5
greetings
activating, 8.7
configuring, 4.3.5
playing, 1.4.1
types of, 8.5
groups
creating, 4.2
deleting, 4.9
finding, 4.5
inheriting characteristics, 4.3.1
moving users to, 5.8.10
multiple, changing parameters of, 4.7
multiple, editing parameters of, 4.7
parameters, changing, 4.6
parameters, editing, 4.6
parameters, propagating, 4.8
relationship to Interactive Voice Response (IVR) deployments, 11
searching for, 4.5

I

id tag, 11.1.3, D.5.7
inheriting characteristics, 4.3.1
instances
adding, 13.2.2
deleting, 13.2.2
Intel Host Media Processing (HMP) software, 1.2.2.1
Intel NetMerge configuration file, 2.8
Intel NetMerge Converged Communications Software (NMCCS), 1.2.2.1
Intel PIMG gateway, 14.3
Interactive Voice Response (IVR)
actions
call flow, 11.1.3
extensionTransferAction, 11.1.3
menuAction, 11.1.3
playInfoAction, 11.1.3
call flow XML tags, D.1
call flows, 11.1.3
components, reusing, 11.4
deployments, 11, 11.1.2
deployments, examples of, 11.3
example of, 11
initiating, 11
menus, playing, 11.1.3
playing a recorded message, 11.1.3
relationship of, to groups, 11
specifying hours for, 11.1.1, 11.1.1
time categories, 11.1.1
transferring calls to a pre-determined extension, 11.1.3
Interactive Voice Response (IVR) Manager
commands, E.1
location of, E.1
Interactive Voice Response (IVR) Service
general parameters, B.2.1
Interactive Voice Response (IVR) system, 1.4.6
creating, 11.1
Interactive Voice Response parameter
configuring, 2.6, 3.1.5, 4.3.8
Internal Dialing Rules parameter, 3.1.4.2
configuring, 2.6, 3.1.4.3
international phone number format, 5.8.1
Internet Directory parameters, B.3
ivr tag, D.5.8
ivrman callflow add command, 11.1.4, E.2.1
ivrman callflow delete command, E.2.2
ivrman callflow dump command, E.2.3
ivrman callflow list command, E.2.4
ivrman callflow replace command, E.2.5
ivrman deployment add command, 11.1.7, E.5.1
ivrman deployment delete command, E.5.2
ivrman deployment dump command, E.5.3
ivrman deployment list command, E.5.4
ivrman deployment update command, E.5.5
ivrman profile add command, 11.1.6.1, E.4.1
ivrman profile delete command, E.4.3
ivrman profile dump command, E.4.4
ivrman profile list command, E.4.2
ivrman profile update command, E.4.5
ivrman sfgroup add command, 11.1.5.2, E.3.1
ivrman sfgroup delete command, E.3.2
ivrman sfgroup describe command, E.3.3
ivrman sfgroup dump command, E.3.4
ivrman sfgroup list command, E.3.5
ivrman sfgroup update command, E.3.6

K

keyFlush tag, D.5.9
keyInterrupt tag, D.5.10
keyPresses tag, 11.1.3, D.5.11

L

language
preferred, 8.7
voicemail prompts, 1.1.6, 4.3.4
languages
supported, 8.4
listing, 5.8.6
LDAP Data Interchange Format (LDIF) file, 5.1.1
leadSoundFile tag, 11.1.3, D.5.12
Length of Local Phone Number parameter, 2.5
configuring, 4.4
local phone number
length of, configuring, 4.4
log files
location of, A.1
parameters, B.4
log levels
configuring, B.4
Log parameters, B.4
login time metrics, 10.3

M

Mailbox Extension Length parameter, 2.5
configuring, 4.4
mailbox tag, 11.1.3, D.5.13
mailboxTransferAction tag, 11.1.3, D.5.14
mailboxTransferConfig tag, D.4.5
managing processes
parameters for, B.6
Master Phone Numbers table, 3.1.3
Maximum Hits to Return parameter, configuring, 4.3.6
media players, supported, 8.2
menu play time metrics, 10.3
menuAction
call flow action, 11.1.3
tag, D.5.15
menuConfig tag, D.4.6
menuItem tag, 11.1.3, D.5.16
menus.xml file, 7.3.1
editing, 7.3.1
location of, 7.3.1
Message Coder Type parameter, 8.2
configuring, 4.3.3
message delivery
backup, 1.4.4
Message Delivery Monitor Service, 7.5
general parameters, B.2.2
Message Delivery Monitor Time metrics, 7.5
Message Delivery Service, 7.2.3
disabling, F.1
message delivery time
improving, 13.1
metrics, 10.3, 10.3.2
Message Maximum Duration parameter, configuring, 4.3.3
message not sent
troubleshooting, 2.8
Message parameters, configuring, 4.3.3
message play time metrics, 10.3, 10.3.2
Message Recovery
and delivering messages, 1.4.4
message retrieval metric, 10.2
Message Silence Timeout parameter, configuring, 4.3.3
Message Truncation Time parameter
configuring, 3.1.2
message waiting indicator (MWI), 7.4, 7.4
feature, editing, 7.4
feature, enabling, 4.3.4, 5.3
tuning, 13.3
Message Waiting Indicator Notification, configuring, 4.3.4
Message Waiting Indicator Service
general parameters, B.2.3
messages
forwarding, 8.7
metric notifications
setting up, 10.6
metrics
active calls, 10.4, 10.5
All Metrics, 10.2.2
calculating, 10.3.1
greeting response time, 10.3, 10.3.2
login time, 10.3
menu play time, 10.3
message delivery time, 10.3, 10.3.2
message play time, 10.3, 10.3.2
message retrieval, 10.2
receiving inbound faxes, 10.2
recording, 10.2
user satisfaction, 10.3
metrics password
changing, 7.2.3
setting, 9.6
Metrics table, 7.5
MWI Enabled parameter, configuring, 5.3
MWI Phone Number Conversion Rules parameter
configuring, 2.6, 3.1.4.5

N

Name parameter, configuring, 4.3.1
New User Initial Voicemail Quota parameter, configuring, 4.3.4

O

off hook, 3.1.1.2
on hook, 3.1.1.2
onCancel tag, D.6.1
onMiscError tag, D.6.2
onSuccess tag, 11.1.3, D.6.3
onTimeout tag, 11.1.3, D.6.4
opmnctl command
location of, 6.3.1
verifying services using, 2.1.2
opmn.xml file, F.1
Oracle Collaboration Suite Databases, 1.2.1.1
adding, 12.3
availability to Voicemail & Fax Applications, 9.1, 9.3
parameters, B.1
parameters, setting, 9.1
passwords, changing, 7.2.3
restricting access to, 9.3
setting number of connections to, 9.1, 9.2
Oracle Connector for Outlook, 8.7
Oracle Container, 1.2.2.2
Oracle Directory Server, 1.2.1.2
Oracle Internet Directory Self-Service Console, 5.1
Oracle Mail IMAP Server, 1.2.1, 1.2.1.4
Oracle Voicemail & Fax
architecture, 1.2.3
features, 1.1
greetings, 8.5
securing, 7.2
targets, 2.1.2
Oracle Voicemail & Fax Application, 1.2.2.3
Oracle Voicemail & Fax hierarchy
navigating, 2.2.1
verifying, 2.1.2
Oracle Voicemail & Fax menus, customizing, 7.3
Oracle Voicemail & Fax Services, 1.2.2.3
disabling, F.1, F.1, F.1
enabling, F.1, F.1, F.1
optional, 1.2.2.3
Oracle Voicemail & Fax system
scaling, 12
status of, 10.1
testing, 2.8
Oracle Web Access Client, 8.7
Oracle WebMail, 8.7
ovfmetrics password, 9.6
ovfmetrics user ID, 7.2.3, 9.6
ovfucr addphonenumber command, 5.8.2
ovfucr create command, 5.8.3
ovfucr deletephonenumber command, 5.8.5
ovfucr displaylanguagelist command, 5.8.6
ovfucr modifyaccount command, 5.8.8

P

Parent parameter, 2.5
configuring, 4.3.1
passToServiceAction tag, 11.1.3, D.5.17
passToServiceConfig tag, D.4.7
Password Length
Maximum, configuring, 4.3.7
Minimum, configuring, 4.3.7
parameter, configuring, 4.3.7
password, end-user
changing, 8.7
passwords, Oracle Collaboration Suite Databases
changing, 7.2.3
setting, 9.5
PBX Integration parameter
configuring, 3.1.1
PBX prefix, specifying, 14.3
PBX-Application Cluster level
tasks performed at, 2.2
PBX-Application Clusters, 2.2
associating Voicemail & Fax Application with, 7.1.1
configuring, 2.6, 3.1
creating, 7.1.2
deleting, 7.1.3
parameters, B.5
performance metrics, 10.3.1
relationship between PBXes and, 2.2
response times, 10.2.1
PBXes
multiple, configuring, 14.3
relationship between PBX-Application Clusters and, 2.2
performance
adding instances and, 13.2
number of threads and, 13.2
personal greeting, 8.5
Phone Access parameter, configuring, 5.3
phone numbers
adding, 5.5, 5.8.2
deleting, 5.8.5
format, 5.8.1
Phone Numbers parameter
configuring, 2.6, 3.1.3, 3.1.3.1, 4.4.2
PIMG gateway, 14.3
playInfoAction
action, 11.1.3
tag, D.5.18
playInfoConfig tag, D.4.8
preferred credentials, 2.1.2
setting, 7.2.2
Preferred Language, configuring, 4.3.4, 5.3
previousState tag, D.2.3
primary outbox
global, setting, 9.4.1
primary outboxes, 9.4
process management
parameters, B.6
process type IDs, 6.3.1
profile keys, 11.1.3
profiles, 11.1.6
creating, 11.1.6.1
profiles, Interactive Voice Response (IVR)
commands, E.4
profKey tag, 11.1.3, D.3.2
profKeyRef tag, 11.1.3, D.3.3
profKeys tag, 11.1.3, 11.1.3, D.3.4

R

RealPlayer, 8.2
recording metric, 10.2
Recording Process parameter, B.7
configuring, 3.1.2
Recording Service
general parameters, B.2.4
Recovery Process parameters, B.8
repeatOptions tag, D.5.19
retreat tag, D.2.4
Routing Service
general parameters, B.2.6

S

sc_vsto.cfg file, 2.8
scaling
boarded sites, 12
VoIP gateway deployments, 14.4
securing
Oracle Voicemail & Fax, 7.2
sfRole tag, 11.1.3, D.3.5
sfRoleRef tag, D.3.6
sfRoles tag, 11.1.3, 11.1.3, D.3.7
Simplified Message Desk Interface (SMDI), 1.4.8
configuring, 3.1.1, 3.1.1.1
parameters, B.9
Simplified Message Desk Interface (SMDI) Monitor
authentication, 3.1.1.1
Simplified Message Desk Interface (SMDI) Monitor Service
disabling, F.1
general parameters, B.2.1
site parameters, configuring, 4.4
sites, 4.3.1
adding, 12.2, 14.4.2
boarded, 12.1
creating, 2.5, 4.2
definition of, 4.1
deleting, 4.9
finding, 4.5
parameters, changing, 4.6
parameters, editing, 4.6
parameters, propagating, 4.8, 4.8, 4.8
searching for, 4.5
SMDI-enabled PBXes
Oracle Voicemail & Fax working with, 1.4.8
sound file groups
commands, E.3
creating, 11.1.5.2
reusing, 11.4
sound file roles, 11.1.3
sound files, 11.1.3
creating, 11.1.5.1
soundFile tag, D.5.20
SSL connections, 7.2.1
startState tag, 11.1.3, D.2.5
state tag, 11.1.3, D.2.6
stateMachine tag, D.2.7
status metric, 10.1
SYSMAN user, 2.1.1
system greeting, 8.5

T

Telephone Number Translation Rules
parameter, 2.5
parameter, configuring, 2.6, 4.4.1
Telephone Number Translation Rules parameter, 3.1.4.1
Telephony Server, 10.1, 10.4
parameters, B.10
status of, 10.4
Telephony User Interface, 8.3
customizing, 7.3
threads
adding, 13.2
per process, number of, 13.2
TIFF format, 1.1.3
time categories
Interactive Voice Response (IVR) system, 11.1.1
timeoutBehavior tag, D.6.5
Timezone parameter, configuring, 4.4
troubleshooting
greeting does not play, 2.8
message not sent, 2.8

U

um password, 9.5
um user ID, 7.2.3, 9.5
user preferences
editing, 5.3
setting, 1.1.1
user satisfaction metrics, 10.3
users
automatic provisioning, 5.1.2
bulk provisioning, 5.1.1
creating, 2.7
into groups, organizing, 4.1
moving, 5.8.10
provisioning, 5.1
searching for, 5.2
upgrading, 5.8.10

V

VMSAG6322, 8.1
voice features, 1.1, 1.1.1
Voice over IP (VoIP) gateway, 14
deployments, 14.1
deployments, scaling, 14.4
hosted, 14.1
multi-site, 14.2
PIMG, 14.3
single-site, 14.1
site, adding sites to, 14.4.2
site, adding Voicemail & Fax Server to, 14.4.1
Voicemail & Fax
performance metrics, 10.3.1
Voicemail & Fax Application
password, changing, 7.2.3
password, setting, 9.5
performance metrics, 10.3.1
Voicemail & Fax Applications
associating with PBX-Application Clusters, 7.1.1
configuring, 3.3
setting connections to Oracle Collaboration Suite Database, 9.1, 9.2
Voicemail & Fax Applications level
tasks performed at, 2.2
Voicemail & Fax group, 2.2
configuring, 3.2
Voicemail & Fax group level
tasks performed at, 2.2
Voicemail & Fax Server
adding, 12.1, 14.4.1
Voicemail & Fax Services
configuring, 3.4
Voicemail & Fax Services level
tasks performed at, 2.2
Voicemail & Fax target, 2.1.2
voicemail access
configuring, 5.3
provisioning for, 5.1
voicemail accounts
creating, 5.8.3
multiple, 5.1
preferences, 5.1
preferences, changing, 5.8.8
voicemail features, 5.3
enabling, 4.3.2
voicemail messages
accessing through e-mail, 1.1.1
accessing through GUI clients, 1.1.3
delivering, 1.4.4
format, 1.1.3, 8.2
voicemail password, 1.1.6
voicemail prompts
language of, 1.1.6, 8.4
language, configuring, 4.3.4, 5.3, 8.4
voicemail quota
configuring, 4.3.4, 5.4

W

waitForReturn tag, D.6.6
WAVE format, 1.1.3, 8.2
Windows Media Player, 8.2

X

XML tags
call flow, D.1