Skip Headers
Oracle® Collaboration Suite Release Notes
10g Release 1 (10.1.1) for Solaris

Part Number B14488-07
Go to Documentation Home
Go to Book List
Book List
Go to Table of Contents
Go to Master Index
Master Index
Go to Feedback page
Contact Us

Go to previous page
Go to next page
View PDF

8 Oracle Mobile Collaboration Release Notes

This chapter summarizes release note issues associated with Oracle Mobile Collaboration. This chapter contains the following sections:


Oracle Mobile Data Sync release note issues are described in Section 4.4, "Oracle Calendar Application System" in Chapter 4.


This document was updated on October 7, 2005.

8.1 New in Oracle Mobile Collaboration

This section contains descriptions of new and enhanced features in this release of Oracle Mobile Collaboration. Though there are enhancements throughout Oracle Mobile Collaboration, here are some highlights:

8.1.1 New Administration Features

Oracle Mobile Collaboration includes the following administration features:

  • Mobile Push Mail Server configuration

  • Mobile Collaboration performance monitoring

  • Device lock down (for Mobile Push Mail)

  • Push Mail client upload

  • Voice grammar and DTMF equivalents generation

8.1.2 Mobile Push Mail

Workforces are more mobile than ever, and Mobile Service Providers are offering more services to their customers than ever before. Users and providers need multi-vendor, standards-based solutions with support and optimization for a range of mobile channels and devices working seamlessly across various networks. The following sections describe these solutions: Mobile Push Mail Solution

Oracle Collaboration Suite 10g Mobile Push Mail offers a new level of flexibility and convenience to access e-mail on the go. Employing a new standard called Push IMAP (P-IMAP), Mobile Push Mail enables an always-on experience by "pushing" new and updated messages to mobile devices, instead of requiring users to synchronize, or "pull", their e-mail manually. As a result, users never miss out on e-mail, as all priority messages reach them anywhere, in real time.


Oracle Collaboration Suite 10g ( only supports mobile devices running Windows Mobile 2003 Phone Edition for push mail Key Features

The key features for Mobile Push Mail include: Real-Time, Always-On Push

P-IMAP-based Mobile Push Mail provides end-to-end secure, behind-the-firewall server solution to real-time push e-mail to all mobile devices. The Oracle solution pushes email to mobile device in real time without requiring any user intervention. Cradle-Free, Continuous Two-Way Sync

Oracle's continuous, two-way real-time Mobile Push Mail ensures that any changes on the mobile device (that is, deleting an e-mail, responding to an e-mail, changing an e-mail's status from read to unread) are wirelessly synchronized with the server in real time. Likewise, changes from the server are wirelessly reflected on the mobile device in real time. No additional cradle, desktop software or manual reconciliation is required. Open Standards-Based Device and Network Agnostic Solution

Mobile Push Mail is completely based on open standards and is truly device, transport protocol, and network-agnostic. The Oracle P-IMAP solution leverages the existing IMAP and HTTPS technology stack, and is completely open to be adopted by any device or e-mail server providers. Over-the-Air Installation and Provisioning

Mobile Push Mail over-the-Air (OTA) installation of the client. Whenever the latest version of the client is available, users are automatically notified on their devices with a link to upgrade the client. In addition, all user and application settings are also provisioned completely over the air to enable a most simplified setup experience. Secure, Reliable, Enterprise-Class Solution

Deployed behind the firewall, Mobile Push Mail provides an HTTPS and SSL stack based, complete end-to-end secure and reliable enterprise-class solution for mobile users. Folder, Attachment and Filter Support

Mobile Push Mail includes full support to push INBOX IMAP folder, and open and view attachments. It allows users to create or modify filters to specify which e-mail they want to be pushed to a mobile device.

8.1.3 Real-time Browser Access

Oracle Mobile Collaboration provides highly-optimized wireless access to collaboration information from any mobile device with browser capabilities. Here are some of the tasks an employee can perform from a browser on a mobile device:

  • Access, reply, or forward e-mail and voicemail.

  • View, modify, cancel, or change the status of appointments.

  • Look up in a global or personal address book.

  • Browse Oracle Collaboration Suite Content Services (Files) and fax selected files.

For example, the Mobile Inbox feature provides faster, personalized access to mail by allowing users to create virtual inboxes to receive only urgent mail, mail from the last 24 hours, only voicemails, only fax messages, or mail from selected senders. The mobile applications that support these Oracle Collaboration Suite services ship already configured. Mobile Text access supports text-only mode.

8.1.4 Oracle Voice Access

Retrieve and reply to e-mail, manage appointments, or call someone from your address book using voice commands from any phone. To get voice access to Oracle Collaboration Suite, employees call a voice gateway from the phone and interact with a voice interface. Oracle Mobile Collaboration voice-enabled applications respond to both voice and touchtone commands, and run on any Oracle-accepted VoiceXML gateway with speaker-independent speech recognition.

8.1.5 Instant Access Using ASK

Users can access Oracle Collaboration Suite through ASK (asynchronous applications) from SMS, or any e-mail client. Employees can send simple ASK commands through SMS or e-mail to access their appointments for the day, look up employee information, or to browse a catalog of files to select a file to fax or send by e-mail.For example, users can send an ASK command cal through SMS to access all appointments for the day or find Harris to look up Harris in a corporate directory.

8.1.6 Multi-Channel Alerts and Notifications

Oracle Collaboration Suite keeps your employees notified when they receive specific e-mail or voicemail, when important events are added or updated in their calendars, when they are invited to a web conference, or as a reminder for important meetings and web conferences. A unique benefit to employees is the freedom to specify which channel (SMS, MMS, e-mail, voice alert, or fax) they prefer to receive these notifications.

8.2 Known Limitations and Workarounds in Oracle Mobile Collaboration

This section describes the following issues and solutions:

8.3 Known Issues in Oracle Mobile Collaboration

Table 8-1 lists known issues in Oracle Mobile Collaboration.

Table 8-1 Known Issues in Oracle Mobile Collaboration

Description Action Bug Number

The Number of OracleAS Wireless Database Sessions Increase As Users Access Oracle Collaboration Suite Portal (ptg/rm)

To correct this problem:

  1. Install Oracle Collaboration Suite 10g (

  2. Apply the patch (available on Oracle MetaLink, (

This patch also corrects the following issues:

  • Error When Returning from Mobile Preferences Pages (Bug 4473493).

  • Oracle Mobile Push Mail Client Caused Exception During E-Mail Sync (Bug 4482280).

  • Oracle Voice Access: Users Get a Fatal Error When Saying "Main Menu" (Bug 4458550); System hangs up after users say "Voice-mail", "Folders", or "Main Menu" (Bug 4503356).

  • Voice Grammar Generation Fails (Bug 4414450).

  • Mobile Web Service Should Validate User Identity from User Principal (Bug 4493790).

  • Unacceptable Response Time In Stress Testing Against Mobile Mail (Bug 4394574).

  • 9042 UPG M15D: Unable to Log In Via Voice After Upgrade (Bug 4540413; see separate entry for this bug).

See Oracle MetaLink for the list of additional bugs addressed by this patch.


Additional Messaging Server Process Resulting from Upgrade from 9.0.4.x. to

Upgrading to Oracle Collaboration Suite 10g ( from 9.0.4.x results in two Messaging Server processes. To improve performance, delete, stop, or disable the unneeded Messaging Server process and verify that the applicable Messaging Server process is configured completely (that is, the instance of the PushDriver includes parameters defined for user name and password). To do this:

  1. Access the System Manager for OracleAS Wireless by clicking Wireless in the System Components table of Oracle Collaboration Suite 10g Application Server Control. The Home page of the OracleAS Wireless System Manager appears. The Standalone section of the page lists two Messaging Server processes (for example, messaging_gtwy_1009 and messagingserver1_1034). One of these processes is from Version 9.0.4.x; the other is the Messaging Server process for Version (which is usually listed before the 9.0.4.x process). The process uses an instance of the PushDriver that is not fully configured (no user name or password defined) and has the parameter for the Messaging Gateway URL set to

  2. Disable, stop, or delete the Messaging Server process that is no longer applicable.

  3. If needed, complete the configuration of the applicable Messaging Server process as follows:

    1. Select the Messaging Server process (for example, messaging_gtwy_1000). This is located in the Standalone Processes section of the Home page.

    2. Click Stop (and confirm that you want to stop the Messaging Server process).

    3. From the Driver Instance table, select PushDriverInstance and then click Edit. The Properties page for PushDriverInstance appears.

    4. Verify that the MessaginggatewayURL parameter (located in the Driver-Specific Parameters table) is defined as

    5. Enter a user name and password.

    6. Click OK.

    7. Start the Messaging Server process.


Error in Voice Navigation After Upgrade

An intermittent error has been reported in which an error occurs in Oracle Voice Access on an installation in which release has been upgraded to the release. The error required users to hang up and then dial in again when they try to return to the Main Menu from one of the mobile applications (modules).

To correct this error:

  1. Access the OracleAS Wireless Content Manager, one of the OracleAS Wireless tools. You access the OracleAS Wireless Tools by clicking the administration icon for Mobile Collaboration in the System Components table of the Application Server Control Home page.

  2. Enter the administrator user name and password. The OracleAS Wireless Tools appear.

  3. Click Content. The Content Manager appears and defaults to the applications browsing screen.

  4. Click Add Application Link. The Master Application page of the wizard appears, which you use to create an application link (an application) based on a master application.

  5. Select Main Menu as the master application on which to base this application.

  6. Click Next. The General page appears.

  7. In the Application Name field, enter Voice Main Menu New.

  8. Verify that the value set in the Applications Setup OMP URL field is omp://oracle/services/voice/mainmenu.

  9. Click Finish.

  10. Re-provision the telephone number to point to the voice login using the PAoid of the Voice Main Menu New application (that is, the Object ID of the Voice Main Menu New application in the OracleAS Wireless Repository) rather than the PAoid of the original Voice Main Menu application.

  11. Enable users to access Voice Main Menu New using the functions of the Content Manager's Access Control Content tab as follows:

  • Select the Access Control Content tab. The Groups page appears.

  • Select Users.

  • Click Assign Application. The Application Content page for the Users group appears.

  • Select Voice Main Menu New (located in the Available Applications section) and then click Add to Group.

  • Click Finish.


Phone Notification Failure

Delivery notification fails in non-Oracle hosted gateways.

If you use an Oracle-hosted gateway, then no action is required. If you use a non-Oracle hosted gateway, then a fix for this bug must be deployed on that gateway. The fix includes an updated wireless.jar file, available in Oracle Application Server 10g (, or as a one-time patch from Support.


Configuring Mobile Push Mail for SSL Connectivity

To configure SSL connectivity, you must modify the file ($ORACLE_HOME/wireless/server/classes/oracle/panama/imap/config/ by uncommenting and updating the following keys (based on the configuration settings for the SSL servers):

  • dm.external.URL

  • pimap.external.URL

  • syncml.external.URL

The file includes examples for these keys.

For further information on setting up Oracle Application Server Wireless to support HTTPS, see Oracle Application Server Wireless Administrator's Guide.

Related to 4510910

Error occurs on the Ports page after Wireless is configured. Configuring Wireless is sometimes required in order to use Oracle Mobile.

If all Oracle Collaboration Suite components are configured using Collaboration Suite Control, you must restart Oracle Enterprise Manager after your configuration steps.


Globalization: Mobile users with multi-byte character user names cannot access Oracle Collaboration Suite 10g Content Services (Oracle Files).

User names must be in ASCII to enable mobile access to Oracle Content Services.


After upgrade from to, Oracle Collaboration Suite 10g Voice Access Messages (mail) plays only text-to-speech rather than a professionally recorded audio.

To correct this issue, upload catspeech.xml by executing the following command on the Application tier instance of Oracle Collaboration Suite:


$ORACLE_HOME/wireless/repository/xml/catspeech.xml -lorcladmin/<password for the orcladmin user>


After upgrade from to, users hear text-to-speech rather than professionally recorded audio for the messaging prompts and when there are no entries in the contact list. For Oracle Collaboration Suite 10g Voice Access Contacts, users hear "You can say 'Main Menu', 'Help', or hang up." The system does not understand the Main Menu command.

This issue is resolved if you follow the procedure to correct voice navigation (Bug 447389), and apply catspeech.xml as described in Bug 4540413.


Globalization: The Oracle Collaboration Suite Portal (ptg/rm) does not provide bidirectional support for Arabic.



midtierSSLConfigTool Does Not Update the ptg/rm URL with HTTPS.



8.4 Globalization Issues in Oracle Mobile Collaboration

The following table lists Oracle Mobile Collaboration globalization issues.

Table 8-2 Globalization Issues in Oracle Mobile Collaboration

Description Action Bug Number

Multiple-byte attachment names longer than 41 bytes will be shown in UTF-8 encoding in received e-mail; trying to save them will cause an error.

Shorten multiple-byte file names before attaching to messages.