|Oracle® Real-Time Collaboration Administrator's Guide
10g Release 1 (10.1.1)
Part Number B14495-02
A person who has been given an acting host key for a conference. That person becomes the conference's effective host. The person who schedules the conference creates the acting host key.
The value for an Oracle Real-Time Collaboration as set for a specific scope: system, site, instance, or component using the
setProperty command. See effective value.
Any user who joins a conference without logging in to Oracle Web Conferencing is considered anonymous, even if the user provides information such as first and last name.
A record of a collaborative event. Web conference archives include data about attendees and events during the conference, conference recordings, and transcripts of chat sessions held during conferences. Oracle Messenger archives include transcripts of all chat messages, organized by contact.
A person who participates in a Web or chat conference. An attendee has access to fewer features than the host.
A field controlling who may attend a Web conference. Depending on the type of audience, a Web conference may be more or less visible to various types of users. The audience types are:
all users – Any user, either registered or nonregistered, may attend.
registered users – Only users provisioned through the Oracle Internet Directory may attend.
registered users by invitation – Only those users provisioned through the Oracle Internet Directory and specifically invited by the host may attend.
A text-based message sent to selected contacts, a group, or several groups in Oracle Messenger. The sender may choose whether to allow contacts to respond to the sender (only) with individual chat messages.
A registered user assigned the ability to review and monitor system performance, feedback, and historical data.
A text-based or voice-based conversation between two Oracle Messenger users, or a text-based conversation between participants in a Web conference. See also voice chat.
A text-based chat session in which multiple contacts are invited to participate in a single chat window.
The text of chat sessions, including those held during a Web conference or chat conference. Chat transcripts from Web conferences are part of the conference archive; chat transcripts from Oracle Messenger chat sessions and chat conferences can be viewed with the View Message History command in the Oracle Messenger window, or by choosing View Messages under the Archive tab.
Oracle Real-Time Collaboration provides two basic types of chat:
Oracle Messenger Chat – Text-based chatting started from the Oracle Messenger window. Such chat includes individual chat sessions between two users, and chat conferences.
Oracle Web Conferencing Chat – Text-based chatting that users and hosts can participate in during a Web conference. A Web conference offers the following three types of chat sessions:
Chat with Host – Attendees send the host instant messages that appear on the host's screen only. Other attendees cannot see conversations between the host and other attendees.
Public Chat – All attendees send chat messages to a public forum, and the messages are visible to all.
Group Chat – Two or more users send messages to each other privately.
Client Connection Manager
An Oracle Real-Time Collaboration core component that connects Oracle Messenger Windows or Java clients to the Oracle Presence Server. Its component name is rtc-connmgr.
A group of Oracle Real-Time Collaboration instances that have the same InstanceLocation property and that use the same Oracle Real-Time Collaboration Repository.
A collection of Oracle Messenger users that appear under the Community tab in the RTC Messenger window. See group.
A set of processes within an instance that perform an identical function, such as a multiplexer for handling communications between components. Each component has a component type and component name. See the Oracle Real-Time Collaboration Administrator's Guide for descriptions of components and how to administer them with the rtcctl utility.
The unique ID that the Oracle Real-Time Collaboration system assigns to a chat conference or Web conference.
An additional text string that a Web conference host can assign to a conference. Attendees must enter the key before they can enter the conference.
A method for sharing or displaying Web conference content. Each mode has a different appearance and has a set of features associated with it. Oracle Web Conferencing offers the following modes:
A business colleague with whom you exchange chat messages or participate in Web conferences. Your contacts are displayed in the Oracle Messenger window.
The main components of Oracle Real-Time Collaboration: Client Connection Manager, OC4J_imeeting, Oracle Real-Time Collaboration Presence Server, Multiplexer, Redirector, Oracle Web Conferencing Server, Process Manager, and Voice Proxy Server. All of these components are installed when Oracle Real-Time Collaboration is installed.
desktop sharing mode
One of the modes used during a Web conference. This mode lets a host share an application, an area of the desktop, the entire desktop, or a Web browser.
The "demilitarized zone" is a subnetwork located between a company's corporate intranet and the Internet.
Document Conversion Server
The server that converts supported document types to HTML for viewing in document presentation mode. Its component name is rtc-docconv.
document presentation mode
One of the modes used during a Web conference. This mode is optimized for presenting Microsoft Office documents and *.txt, *.jpg, and *.gif files. The host and presenters can use a slide-show type of navigation, index, and thumbnails. Documents must first be placed in the user's personal materials repository before they can be shared in this mode.
The value for an Oracle Real-Time Collaboration property as used by the system at runtime, based on the property as set by the administrator and by users through various Preferences dialogs, and based on the inheritance order (system, site, instance, component) and whether the property value has been forced with the
-force option. See actual value.
The Web page or exit poll that attendees are automatically directed to when they exit the conference.
A registered user who can perform all typical tasks with Oracle Real-Time Collaboration, including scheduling conferences, downloading the Oracle Messenger, Oracle Web Conferencing, and Oracle Real-Time Collaboration Add-In for Microsoft Office consoles, uploading materials for conferences, joining conferences, and viewing conference and instant message archives. See business administrator and business monitor.
A conference that requires users to complete an enrollment form, listing their name, company, address, phone, and e-mail address before they can participate in the conference. Such conferences are typically created for web seminars, sales meetings, or other conferences that include nonregistered users whose personal information the host wishes to track.
An option of the
setProperty command that requires that a property setting is inherited by all subsequent property scopes. For example, you can force the value of a property set on the system so that all sites and instances under that system use that value as well. See properties and rtcctl.
In the Oracle Messenger window, groups consist of contacts that have been organized by the user under the Contacts tab, or groups of individuals listed as a community under the Community tab. Administrators can also create special groups through the rtcctl utility for use with group presence services to respond to requests made through Oracle Real-Time Collaboration integration services.
See chat types.
Group presence is used to identify the availability of a group of users created by an administrator to respond to requests made through Oracle Real-Time Collaboration integration services.
group presence services
Oracle Real-Time Collaboration integration services that allow multiple users to interact with a group of specialized contacts, and members of that group to interact with each other. For example, a group might be created to provide a single logical entry point for customer service questions, distributing a queued chat message to any member who picks up the communication. Such groups must be created by the administrator using the rtcctl utility.
guest chat user
A user outside of the Oracle Internet Directory enabled to make chat requests to Oracle Messenger through an Oracle Real-Time Collaboration integrated service.
A person who initiates a Web or chat conference. The host can grant control of a Web conference to a presenter.
When a host exits a conference, the conference ends if the host does not assign the host role to an attendee before leaving the conference.
A conference a user begins to host immediately after creating it. Instant conferences are ideal for users who decide to collaborate but who have not planned the conference in advance.
Users must be registered with Oracle Web Conferencing in order to create instant conferences. Attendees, however, do not need to be registered users. Attendees can enter a conference through the Join Conference window. All instant conferences are regular conferences by default.
Jabber Identifier. An identification string made up of a domain, node, and resource name to express ownership or routing information to the Oracle Presence Server. A JID uses the following format:
A very fast network device that can distribute Web requests to a large number of physical servers. The purpose of a load balancer is to provide a single published address to the client browsers, and, in the case of Oracle Real-Time Collaboration, provide multiple Oracle Real-Time Collaboration core components Applications tiers to service the requests, based on the distribution of the requests done by the load balancer.
The percentage of used space in your personal materials repository.
The records of instant messages you have sent to and received from other Oracle Messenger users.
A plug-in to the Oracle HTTP Server that helps pass requests from the Web Conferencing clients to the Web Conferencing Server.
An Oracle Real-Time Collaboration core component that accepts inbound connections from Oracle Web Conferencing clients and Oracle Web Conferencing Servers and routes data traffic between them. Acts as a communication hub for Web conferencing components. Its component name is rtc-mx.
A user who is not a member of the Oracle Internet Directory, who has been invited to a Web conference or has entered a chat session though a Web page using Oracle Real-Time Collaboration integration services to Oracle Messenger. See registered user.
An Oracle Real-Time Collaboration core component, the Oracle Real-Time Collaboration J2EE Application running in the Oracle10gAS Containers for J2EE. It provides the Web Client used to schedule conferences and manage Oracle Real-Time Collaboration functions, interfaces with Oracle Internet Directory for user management, and provides integration with other Oracle Collaboration Suite applications such as Oracle Calendar. Its component name is ocs4j_imeeting.
Oracle Real-Time Collaboration
Oracle Real-Time Collaboration lets individuals and groups detect and display their presence, meet, communicate, and collaborate in a seamless and unified manner.
Oracle Real-Time Collaboration Communication Services
Services that enable system communications such as Secure Sockets-Layer (SSL) connections, firewall traversal, and multiplexer processing of multiple conference connections.
Oracle Real-Time Collaboration Data Services
Services that support the transfer of Oracle Web Conferencing and chat data.
Oracle Real-Time Collaboration Group Services
Services that let multiple users interact with a group of contacts, and members of the group interact with each other.
Oracle Real-Time Collaboration Integration Services
A set of interfaces that can be used to tightly integrate any application to the functionality provided by the Oracle Real-Time Collaboration system. Integrators can create applications customized for the entire enterprise or for any business application (for example sales, training, customer support) within the enterprise.
Lets users send and receive instant messages, start or join chat conferences, manage contacts, and declare their presence or detect the presence of contacts on the network. Oracle Messenger is available in a native client on Windows.
Oracle Real-Time Collaboration Presence Server
A server that supports the declaration and detection of individual and group presence, and provides the services required for instant messaging, chat conferences. Its component name is rtc_imrtr.
Oracle Real-Time Collaboration Server
The Oracle Real-Time Collaboration Server consists of the following: Oracle Real-Time Collaboration Communication Services, Oracle Real-Time Collaboration Data Services, Oracle Real-Time Collaboration Group Services, Oracle Real-Time Collaboration Integration Services, Oracle Real-Time Collaboration Presence Server, Oracle Real-Time Collaboration System Services, Oracle Real-Time Collaboration Voice Services, Oracle Real-Time Collaboration Web Client, and Oracle Web Conferencing Server.
Oracle Real-Time Collaboration System Services
Services that provide administrative features such as system management through properties, statistics reporting, and process monitoring.
Oracle Real-Time Collaboration Voice Services
Services that enable voice streaming in Web or chat conferences, full-duplex Voice over IP (VoIP), and pass-the-mic voice streaming.
Oracle Real-Time Collaboration Web Client
A Web-based user interface that lets users and administrators download Oracle Web Conferencing and Oracle Messenger clients, schedule and join conferences, manage conference materials, view and manage conference and message archives and reports, and monitor the Oracle Real-Time Collaboration system.
Oracle Web Conferencing
Lets users meet and collaborate in real-time, including sharing documents and desktops, using an electronic whiteboard, streaming voice data, polling participants, chatting with participants, and recording conferences
Oracle Web Conferencing console
A client that provides the interface to Oracle Web Conferencing capabilities.
Oracle Web Conferencing playback console
The interface used to play back a recording of a Web conference. Users can play all or part of the conference, or jump to a particular portion of the conference.
Oracle Web Conferencing Server
A backend server that enables real-time Web conferencing, including intelligently distributing real-time data, managing conference attendees' states, and providing services for recording and archiving conferences. Clients never directly communicate with the Web Conferencing Server. Instead, clients communicate with the HTTP Listener, which uses mod_imeeting to communicate with the appropriate Web Conferencing Server. It is one of the core components of the system, and its component name is rtc-confsvr.
pass-the-mic voice streaming
One-way broadcast of voice data in a Web conference, in which the individual broadcasting voice data can pass his broadcasting privilege to a different presenter during the conference. Only one attendee can broadcast voice data at a time.
personal materials repository
Where you store files, messages, and polls to share with invitees before, after, or during a conference. You must be logged in to Oracle Web Conferencing to access your personal materials repository.
The current availability of a contact, displayed in the Oracle Messenger window. A contact can be "available" to receive chat messages or invitations to Web conferences, or "away." Contacts can customize their presence categories. See also group presence.
An Oracle Real-Time Collaboration core component that watches all the other Oracle Real-Time Collaboration processes (except for OC4J_imeeting processes), and provides high availability by restarting processes if they are down. This process itself is monitored by the Oracle Process Management and Notification system. The component name is rtcpm.
Oracle Real-Time Collaboration properties are used to configure many parts of the system, including system connectivity information, security levels, reports, Web Client pages, Web conferencing console characteristics, and user privileges. Administrators set properties with the rtcctl utility.
See chat types.
A completed conference that a host has published on the Archived Public Conferences table. Public conference records can be viewed by registered and nonregistered users, whether or not they are logged in. See published conference.
A completed conference that a host has made available to the conference attendees on the Attended Conferences tables. A host can choose to make only overview information about the conference available, or to publish access to recordings, public chat messages exchanged during the conference, the attendee list, and so forth. To publish a conference, a host clicks Update from the conference record in the My Archived Conferences list.
Using group presence services, a group can be set up to receive chat messages in a special group chat queue. Members of the group can monitor questions and responses to the group. This type of chat is typically set up to support group communications with internal users or an external guest chat user for answering support questions or responding to sales inquiries.
A conference host's response to the Web conference exit poll. When exiting a Web conference, the host is asked to rate Oracle Web Conferencing. Choices are Excellent, Good, or Poor.
An Oracle Real-Time Collaboration core component that redirects the accepted connections to the Oracle Real-Time Collaboration communication processes (the Multiplexer for Web conferences or the Client Connection Manager for chat sessions) and load balances between them. Its component name is rtc-rdtr.
An Oracle Real-Time Collaboration user who is provisioned through the Oracle Internet Directory. Registered users can perform all basic tasks with Oracle Real-Time Collaboration, including scheduling conferences, starting instant conferences, downloading conference materials, viewing conference and message archives, downloading the Oracle Messenger client, sending and receiving instant messages, and viewing and publishing presence. See nonregistered user.
Part of a JID. Provides additional information about how a user is accessing the Oracle Presence Server. A resource can be the location from which a user is connecting (for example, home or work), the type of device a user is connecting with (for example, notebook or handheld), or the user's specific client (for example, Windows or Java).
A command-line interface for administering and configuring the Oracle Real-Time Collaboration system. The utility supports a variety of commands to let you start and stop Oracle Real-Time Collaboration processes, view their current state, and configure your Oracle Real-Time Collaboration system.
The portion of the Oracle Real-Time Collaboration system that a property affects. Properties can be set on a system, site, component, and instance level.
A logical site on the Oracle Real-Time Collaboration platform, used to enable line-of-business customization of Oracle Real-Time Collaboration features. Administrators can customize Web conference properties or create custom reports for a site.
site business administrator
site business monitor
A registered user assigned the ability to review and monitor system performance, feedback, and historical data for a site.
The Web page attendees see from the moment they enter the conference to the moment the host joins the conference. If the host does not specify a conference start URL, attendees see the Oracle Web Conferencing splash page upon entering.
The ability of users to see scheduled Web conferences in the Upcoming Conferences listing, either before or after the user has logged in.
A conference open to all users and set to be visible may be seen in the Upcoming Conferences listing no matter whether a user is logged in to the Oracle Real-Time Collaboration Web Client pages or not.
A conference open to registered users and set to be visible may be seen in the Upcoming Conferences listing only by registered users after logging in.
Two-way voice communication held during a chat session between two users, started during a Web conference or from RTC Messenger.
Voice Conversion Server
The server that enables listen-only voice streaming when using a PSTN phone line. It captures the voice signal from a phone and converts it to digital format, used to stream voice communications during Web and chat conferences, instant messages, and conference playback. Its component name is rtc-voiceconv.
Voice Proxy Server
An Oracle Real-Time Collaboration core component that handles real-time, two-way voice communications during voice chat sessions in Oracle Messenger, and during voice chats with PC microphone in Oracle Web Conferencing. It interacts directly with the Oracle Messenger client. Its component name is rtc-voiceproxy.
One-way broadcast of voice data in a Web conference. Includes pass-the-mic voice streaming capability.