Contents

List of Figures

List of Tables

Title and Copyright Information

Preface

• Audience
• Documentation Accessibility
• Related Documents
• Conventions

1 Introduction to Oracle Real-Time Collaboration Integration Services

• Technology Requirements

2 Oracle Real-Time Collaboration Integration Services Architecture and Concepts

• Architecture
• Sites
• • Creating Sites
• Users
• Security and Authentication
• • Using Site Credentials
  • Using User Credentials
• Invoking Oracle Real-Time Collaboration Integration Services
• Oracle Real-Time Collaboration Integration Services SOAP Operations
• Steps to Integrate Oracle Real-Time Collaboration Integration Services
• • Step 1: Review Oracle Real-Time Collaboration Integration Services Web Services
  • Step 2: Download Service Definitions
  • Step 3: Obtain Host Name, Site ID and Authentication Token
  • Step 4: Integrate Oracle Real-Time Collaboration into Your Application
  • • Call Oracle Real-Time Collaboration Integration Services through HTTP POST Operations
    • Call Oracle Real-Time Collaboration Integration Services from Java Client

3 Oracle Real-Time Collaboration Integration Services SOAP Methods

• Authentication Services
• • Create Session
  • Request Token
  • Request Multiple Tokens
  • Request Token for Credentials
  • End Session
  • Get Token Status
• Configuration Services
• • Get Configuration
• Pre-Conference Management Services
• • Instant Conference
  • Schedule Conference
  • Update Conference
  • Delete Conference
  • List Upcoming Conferences
• Post-Conference Management Services
• • Get Playback URL
• Presence Services
• • Get Presence URL Service
  • Get Presence SOAP Service
  • Bulk Presence SOAP Service
• Reporting Services
• • Report Attendee List
  • Report Finished Conference Details
  • Report Finished Conferences By Date
  • Report Finished Conferences By ID

4 Presence and Live Help Integration

• Steps in Enabling Live Help Flow
• Provision Site
• Create Support Groups
• Enable Presence in Your Web Pages
• • Prerequisites
  • Consuming the Presence URL Service
  • • Presence Service URL Parameters
  • Presence Integration Steps
  • • Obtain Authentication Token for PRESENCE Policy
    • Compute Presence Hash Key (K1) and URL
    • Embed Presence URLs in Web Page
• Integrate Live Help into Your Application
• • Prerequisites
  • Live Help Integration Steps
  • Establish Context for Chat
  • • Obtain Authentication Service Token for GUESTCHAT Policy
    • Compute the Request Hash Key
  • Forward Request to Appropriate Clients
  • Request Processing by Clients
  • Request Processing by Server

Index