13 Content Services User Access Service

Content Services User Access Service represents user accessible functions of Content Services. The user access services include FTP Service, Read Web Application, Send Web Application, and Record Management Web Application.

13.1 Document Statistics

The Document Statistics category provides information about the documents residing on the file server.

Note:

For target Version 1.0, the evaluation and collection frequency for each metric is every 15 minutes.

The following table lists the metrics and their descriptions.

Table 13-1 Document Statistics Metrics

Metric	Description
Average Document Size (bytes)	Average document size for all the documents stored in Content Services
Total Number of Documents	Total number of documents across the entire Content Services service
Total Size of Documents (bytes)	Total size of all the documents across the entire Content Services service

13.2 Response

The Response category checks and displays whether or not Content Services services are running. Content Services services include FTP Service, Read Web Application, Send Web Application, and Record Management Web Application.

13.2.1 Status

This metric shows whether or not the Content Services functionality is available. Its status depends upon the status of FTP Service, Read Web Application, Send Web Application, and Record Management Web Application. The status is "up" only when only when all of these services are available.

User Action

If the Status of Content Services User Access Service is down, then check the results obtained by Root Cause Analysis on the Content Services User Access Service Home Page.

13.3 Response Time

The Response Time category provides information about the time taken by Content Services to complete Web Application transactions. A transaction could be a request to upload a file, download a file, etc.

13.3.1 User Action Total Time (ms)

This metric shows the total time taken by Web Applications to service a transaction (including login time and connection time). The total user action time is the value determined by the Beacon(s) monitoring this service. The Beacon(s) is(are) responsible for executing the perl script to ping the file server and determine the total time taken for completing a transaction. If multiple Beacons are monitoring this service, the value displayed is the average of all the values determined by all the Beacons.

Metric Summary

The following table shows how often the metric's value is collected.

Target Version	Evaluation and Collection Frequency
Version 1.0	Every 15 minutes