101 Voicemail and Fax Service

The Voicemail and Fax Service target is a grouping of the Fax Service, Recording Service, and Retrieval Service that are accessed by general users.

101.1 Activity Total

The Activity Total Time category includes information about total retrieval calls for the last 5 minutes and total recordings for the last 5 minutes.

101.1.1 Total Recordings (last 5 minutes)

This metric displays information about the number of users performing recording activity for the last five minutes across all the recording servers of the Voicemail and Fax service.

101.1.2 Total Retrieval Calls (last 5 minutes)

This metric displays information about the number of users performing the retrieval activity for the last five minutes across all the retrieval servers of the Voicemail and Fax service.

101.2 Response

The Response category checks and displays whether or not the Voicemail and Fax Service is available. Its status is based on the status of all Voicemail and Fax Services. The Voicemail and Fax Service is available only when all these services are available.

101.2.1 Status

User Action

If the Status of Voicemail and Fax Service is down, then check the results obtained by the Root Cause Analysis on the Voicemail and Fax Service Home Page.