Contents

System Monitoring Plug-in Troubleshooting Guide

• Troubleshooting Common Issues for All Plug-Ins
  • Installation and Deployment Issues
    • Preferred Credentials Not Set
    • Preferred Credentials Error
  • Failure in loading Classpath: Could not create instance : <JDBC DRIVER>
• Troubleshooting Microsoft SQL Server Plug-In
  • How To Diagnose
    • Diagnostic Tools
    • Diagnostic Steps
    • Finding TCP/IP Port
    • Microsoft URL for WMI Errors
  • How To Fix
    • Downloading the Latest Version of the Plug-in
    • Enabling TCP/IP Port
    • Modifying Permissions
  • General Issues
    • Monitoring Issues
    • Test Connection
    • Windows Authentication Issues
  • Report Elements and Dependent Metrics
• Troubleshooting IBM DB2 Plug-In
  • How To Diagnose
    • Finding TCP/IP Port
  • How To Fix
    • Using a Suitable Operating System User and Assigning Authorities and Privileges
    • Incorrect Credentials Used
    • No Data for Health Indicator Metrics
    • Metric Collection Error for Database Monitoring Metrics
• Troubleshooting Sybase Adaptive Server Enterprise Plug-In
  • How To Fix
    • Failed to connect, JZ006: Caught IOException: java.net.ConnectException: Connection refused
    • Failed to connect, JZ00L: Login failed. Examine the SQLWarnings chained to this exception for the reason(s)
    • JZ006: Caught IOException: java.io.IOException OR JZ0I6: An error occurred converting UNICODE to the charset used by the server OR Error message: java.io.CharConversionException:java.io.UnsupportedEncodingException: hp-roman8
    • SELECT permission denied on object <Object Name>, database master, owner dbo
    • <TABLE NAME> not found. Specify owner.objectname or use sp_help to check whether the object exists (sp_help may produce lots of output).
    • Error Querying: Collection of monitoring data for table '<TABLE NAME>' requires that the '<PARAMETER(S)>' configuration option(s) be enabled. To set the necessary configuration, contact a user who has the System Administrator (SA) role
    • Report Element Showing "No Data Found" or "No Rows Returned"
    • For Segment Usage metric, there is an error when querying: Server user id <USERID> is not a valid user in database '<DATABASE>'
• Troubleshooting VMware ESX Server Plug-In
  • How To Fix
    • Calculation of Dynamic Properties Time Out
• Documentation Accessibility