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Oracle® Collaboration Suite Concepts Guide
10g Release 1 (10.1.2)

Part Number B25491-03
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7 Oracle Collaboration Suite 10g Mobile Collaboration Concepts

Oracle Collaboration Suite 10g Mobile Collaboration provides users of Oracle Collaboration Suite with wireless access to e-mail, voice mail, calendar data, contacts, tasks, files and corporate directories. With Oracle Mobile Collaboration, you can use a mobile phone or other wireless device for tasks like receiving and answering e-mail, sending a white paper to a colleague, or looking up the phone numbers of other employees in a corporate directory.

Oracle Mobile Collaboration provides the mobile and voice access to such browser-based applications as Oracle Calendar, Oracle Mail and Oracle Content Services through the following services:

Oracle Mobile Push Mail

Oracle Mobile Push Mail is a Push IMAP (P-IMAP) solution that provides powerful standards-based real-time access to e-mail. "Always on" push mail delivers messages to devices as they arrive, without a user's intervention. Users can decide which messages are delivered; all of them, or just the ones that satisfy specific criteria.

Because the user's device stores the received e-mail, users can read and compose e-mail without a connection. Oracle Mobile also delivers cradle-free two-way synchronization of messages, ensuring that any changes on the mobile device, such as read e-mails or deleted messages, are wirelessly synchronized with the server and vice versa.

Oracle Mobile Data Sync

Oracle Mobile Data Sync delivers remote synchronization of data stored in Oracle Collaboration Suite, such as Oracle Calendar events, tasks and contacts, with any OMA-DS-enabled (formerly SyncML) device.

For more on Oracle Mobile Data Sync, see the Oracle Collaboration Suite 10g Calendar Concepts chapter in this guide.

Oracle Mobile Access

Oracle Mobile Access is composed of four options for connecting wirelessly to your Oracle Collaboration Suite data.

Oracle Mobile Text Access

Oracle Mobile Text Access allows you to access Oracle Collaboration Suite through Short Message Service (SMS) messages. You can send simple SMS commands to retrieve your appointments for the day, modify or cancel a meeting, look up employee information in a corporate directory or personal address book, or browse a catalog of files to select a file to fax or send by e-mail.

Oracle Mobile Browser Access

Oracle Mobile Browser Access enables access to corporate collaboration data over any wireless network from mobile devices that support browsers for such markup languages as HTML, XHTML, WML, and HDML. Oracle Mobile Browser Access communicates with all content sources, defined in the Identity Management service registry, to format and render the content based on the device type (user-agent).

Oracle Mobile Voice Access

Oracle Mobile Voice Access allows you to use any type of phone (wired or wireless) to send, receive and reply to e-mail, manage appointments, call a contact, or receive notifications regarding important messages or meetings. You can access Oracle Collaboration Suite components such as Oracle Mail, Oracle Content Services and Oracle Calendar by calling a gateway from a phone and interacting with a voice-based interface. The Oracle Collaboration Suite voice-enabled applications respond to both voice and touch-tone commands, and run on any Oracle-supported VoiceXML gateway with speaker-independent speech recognition.

Oracle Mobile Notifications

Oracle Mobile Notifications enables users of Oracle Collaboration Suite to receive notifications of their appointments and tasks on any mobile device. For example, a user can set preferences to receive alerts for email, voice mail and calendar for whatever they think is critical; a calendar reminder for meetings, an alert for urgent e-mails or e-mails that originate from their manager.

Oracle Device Management

Oracle Device Management is a set of self-service tools that lets users configure and maintain their own mobile devices over-the-air.

The use of these centrally-managed tools increases the accuracy of the settings over traditional user-based methods and reduces costs related to helpdesk requests from frustrated users.

For example, a user with a new phone might not know how to set it up. This user could go to the Oracle Mobile Collaboration preferences page, select their new phone from a list and select the capabilities available on the device that they want to use. By clicking the Configure button on the Web site, the required clients are downloaded to the device and the settings are provisioned.

Also, if a user loses their device or it is stolen, they can go to the Oracle Mobile Collaboration Web site and delete the devices profile. This will automatically deactivate all access points for that device and wipe out the data stored on it.

Related Documentation for Oracle Mobile Collaboration

See Chapter 9, "Deploying Oracle Mobile Collaboration" in Oracle Collaboration Suite Deployment Guide for information about Oracle Mobile Collaboration deployment.

See Oracle Mobile Collaboration Administrator's Guide for more information about Oracle Mobile Collaboration system requirements, installation instructions, frequently asked questions and troubleshooting information.

See the Oracle Mobile Data Sync Troubleshooting and FAQs Web site at http://www.oracle.com/technology/products/cs/user_info/omobile_collaboration/mobile_data_sync_index.html for more information Oracle Mobile Data Sync and specific handheld devices.