| Oracle® Voicemail & Fax Administrator's Guide 10g Release 1 (10.1.2.4.1) Part Number B25458-03 |
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View PDF |
| Oracle® Voicemail & Fax Administrator's Guide 10g Release 1 (10.1.2.4.1) Part Number B25458-03 |
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|
View PDF |
analog card
A card that supports analog transmission, that is, telephone transmission and switching that is not digital.
Applications tier
The tier of Oracle Collaboration Suite that runs the server applications that provide specific functions to end users. The term "Applications tier" replaces the term "middle tier" that was used in previous releases. Each Applications tier corresponds to an instance of Oracle Application Server. See also Oracle Collaboration Suite. For Oracle Voicemail & Fax, this is the tier where the Oracle Voicemail & Fax Server is installed, which includes the Voicemail & Fax Application and the Telephony Server.
auto attendant
An automated answering service that routes calls to the appropriate places, based on user-defined steps and responses to prompts.
call flow
A definition of the behavior of an interactive voice response application. The call flow describes how the caller enters the application, the options and input (keypresses) that are provided to the caller, and the application's response to this input.
call flow action
The particular actions in a call flow that are defined by the call flow action. Behaviors that are supported by the call flow actions include playing a menu, transferring a call to an extension, transferring a call to a voicemail mailbox, prompting the user for a telephone extension and transferring the call to the extension, passing the call to another IVR, and playing a message.
call routing map
A mapping of phone numbers to a particular IVR call flow within a PBX-Application Cluster.
Call Transfer Service
The service used to transfer calls to the phone number configured as the operator or attendant number.
Client tier
The tier of Oracle Collaboration Suite that consists of the end-user applications that reside on client devices, such as desktops, laptops, wireless phones, and PDAs. See also Oracle Collaboration Suite Applications.
CT Server
A standard developed by the Enterprise Computer Telephony Forum (ECTF) that defines the infrastructure required to build platform-independent computer telephony (CT) applications.
direct call
A call to the voicemail system by the voicemail user to listen to his or her messages, administer greetings and preferences, and so on.
DTMF
Dual-Tone Multifrequency, also known as Touchtone. This is the type of signaling used in all modern telephony equipment. DTMF is the name given to the system of audible tones generated by a user when dialing numbers on a telephone, and DTMF phones usually have 12 keys, (that is, the 10 decimal digits plus the symbols for the pound sign (#) and the asterisk (*)). Each phone key generates a different pair of audible frequencies, one high and one low frequency, thus the term dual tone. At the exchange or receiving equipment, these tones are decoded to determine which keys have been pressed.
In addition to their use for dialing, these tones are also used to enter data after a connection has been made, for example when activating voicemail, selecting a service from automatic answering systems, or banking by phone.
Enterprise Computer Telephony Forum (ECTF)
A vendor-membership organization for developing interoperability standards among computer telephony devices. The goal of the ECTF is to facilitate the interoperability of computer telephony (CT) components and technologies to promote an open and cohesive CT environment.
Fax Receiving Service
The service used to determine if the receiver of the call is a valid user with the fax access feature enabled. For users with fax access, it receives the fax and sends it to the call receiver's Inbox in the Oracle Collaboration Suite Database.
forwarded call
A call that is not answered by the intended receiver of the call and is forwarded to the voicemail system.
group
A collection of users with similar characteristics. Groups are created in a hierarchical relationship. Each telephone number is assigned to a group and inherits the properties of the group to which it is assigned or inherits default values from its parent group.
Host Media Processing (HMP)
Technology used to perform media processing tasks on general-purpose, standard high-volume servers with Intel Architecture processors, but without specialized digital signal processing (DSP) hardware.
hunt group
The arrangement of a group of telephone lines such that one telephone number is listed in the directory. A caller dials the listed phone number and is connected by means of the telephone switching equipment to any line that is available in the hunt group. The hunt group number is the publicly listed telephone number.
IMAP4
Internet Message Access Protocol. This is an Internet protocol for accessing e-mail messages on a remote server from a local client. It enables efficient operation such as downloading only essential data by first getting the e-mail header before the actual e-mail message download. This makes the protocol well-suited to remote environments.
Infrastructure tier
The tier of Oracle Collaboration Suite that consists of the components that provide services, such as identity management and metadata storage, for the Applications tier. Components of the Infrastructure tier include Oracle Collaboration Suite Database and Oracle Identity Management. See also Oracle Collaboration Suite Infrastructure.
International Phone Number Format
Format that includes the country code, city code or area code, and local phone number expressed as a string of digits with no spaces or punctuation. For example, the United States phone number 1 (650) 368-7777 expressed in international format is: 16503687777. All phone numbers in the Oracle Voicemail & Fax system are in international phone number format.
Interactive Voice Response (IVR)
A system that plays messages, transfers calls, searches the user directory, offers simple DTMF (Dual-Tone Multifrequency) menus, and integrates with the Recording Service and Retrieval Service. Sometimes referred to as an auto attendant.
IVR (Interactive Voice Response) Service
A service that runs simple call answering programs that administrators can define and customize. The IVR Service supports multiple administrator-defined IVR deployment items, each of which may specify a behavior for business hours, nonbusiness hours, holidays, and special times that fit none of these categories.
LDAP
Lightweight Directory Access Protocol. A standard, extensible directory access protocol. It is a common language that LDAP clients and servers use to communicate. This framework of design conventions supports industry-standard directory products, such as Oracle Internet Directory.
LDIF (LDAP Data Interchange Format)
The set of standards for formatting an input file for any of the LDAP command-line utilities.
message coder type
A compression algorithm used to compress voicemail messages. Players that can play Microsoft Windows WAVE files use a 64 kbps (8kHz) 8 bit linear PCM message coder type.
Message Delivery Monitor Service
This service is used to measure the time it takes to send a message to the Oracle Collaboration Suite Database by sending test messages to test accounts on each database, and reporting the time it takes for the message to arrive in the Inbox of the target database.
Message Recovery Service
This service is used to recover messages that are not successfully delivered, and to attempt to redeliver the message.
message waiting indicator (MWI)
An indicator, usually a light on the telephone set or an intermittent dial tone, that users hear when they pick up the receiver, that notifies them that they have a voicemail message.
MWI Service
This service activates and deactivates users' message waiting indicators. This is done in response to requests that are stored on each Oracle Collaboration Suite Database associated with the service's Voicemail & Fax Application.
Oracle Collaboration Suite
An integrated suite of software applications to enable communication, messaging, and content sharing in an enterprise environment. At an architectural level, it includes three tiers: an Applications tier which consists of server applications that provide the basic functions, a Client tier which consists of applications on desktops, laptops, and wireless devices, and an Infrastructure tier which provides centralized services, such as identity management and metadata storage, for the applications.
Oracle Collaboration Suite Applications
The applications that make up Oracle Collaboration Suite, are the following:
Oracle Calendar
Oracle Collaboration Suite Search
Oracle Content Services
Oracle Discussions
Oracle Mail
Oracle Mobile Collaboration
Oracle Real-Time Collaboration
Oracle Voicemail & Fax
Oracle Workspaces
Each of the preceding applications is a component of Oracle Collaboration Suite Applications. These applications rely on the services provided by the Infrastructure tier. See also Applications tier.
Oracle Collaboration Suite Database
The default database included with Oracle Collaboration Suite to hold application data and metadata. The Oracle Collaboration Suite Database is part of the Oracle Collaboration Suite Infrastructure.
Oracle Collaboration Suite Infrastructure
The underlying components that support Oracle Collaboration Suite and provide centralized product metadata and security services, configuration information, and data repositories for Oracle Collaboration Suite Applications. Oracle Collaboration Suite Infrastructure uses and builds on Oracle Application Server Infrastructure. It includes the Oracle Collaboration Suite Database and Oracle Identity Management. See also Infrastructure tier.
Oracle Container
The Oracle extension to the Container Subsystem of the Oracle Telephony Server. It provides direct access to the Oracle Collaboration Suite Database through Oracle Call Interface (OCI) and PL/SQL.
Oracle directory server
One of the components of Oracle Internet Directory; it responds to client requests for information about people and resources, and to updates of that information.
Oracle Enterprise Manager
The Oracle integrated management solution for managing the Oracle environment.
Oracle Identity Management
An integrated set of components that provides distributed security to Oracle products and makes it possible to centrally and securely manage enterprise identities and their access to applications in the enterprise. It includes the following components: Oracle Internet Directory, Oracle Directory Integration and Provisioning, Oracle Delegated Administration Services, Oracle Application Server Single Sign-On, and Oracle Application Server Certificate Authority.
Oracle Internet Directory
A general purpose directory that enables retrieval of information about dispersed users and network resources.
Oracle Internet Directory Self-Service Console
A tool to delegate administrative privileges to system administrators and end users, that provides a single graphical interface for system administrators and end users to manage data in the directory. End users can manage their personal profiles, including password, photograph, time zone, and resource access information. Administrators, with the required privileges, can manage identity realms, users and groups, services, accounts, and resource information.
Oracle Process Manager and Notification Server
A management system for Oracle HTTP Server and Oracle Application Server Containers for J2EE (OC4J) processes within an application server instance, as well as other processes such as the Oracle Voicemail & Fax services. It acts as a manager daemon to restart managed services, when necessary.
Oracle Voicemail & Fax Accounts Manager tool
A command-line tool used to create and manage voicemail accounts.
PBX
Private branch exchange, a private telephone network within an enterprise. Users of the PBX share a number of lines for making telephone calls external to the PBX. The PBX enables switching of multiple incoming and outgoing lines between multiple internal phones.
PBX-Application Cluster
The definition of the relationship between one or more PBXes and one or more Voicemail & Fax Applications that support the PBX. You set the parameters in the PBX-Application Cluster for a specific PBX. These parameters define how the Voicemail & Fax Application integrates with the PBX.
PBX IP Media Gateway (PIMG)
An Intel product that converts proprietary digital PBX messages into a format suitable for transmission over standard IP networks.
POP3
Post Office Protocol 3. A standard protocol that is used by a client to receive e-mail messages that have been sent to the client over the Internet. The protocol is used to retrieve the client's e-mail messages from the server.
POP3 is the most recent version of this protocol and is typically included in software e-mail applications such as Outlook Express; it is also built into popular browsers, for example, Microsoft Explorer and Netscape. POP3 is usually employed with Simple Mail Transfer Protocol (SMTP). IMAP is the alternative protocol to POP3, with more features for handling the e-mail messages on the server.
primary outbox
The Oracle Collaboration Suite Database to which the Recording Service connects when it delivers a voicemail message. The primary outbox can be globally specified for all Voicemail & Fax Applications or it can be set at the application level.
profile
The profile keys and their values for a call flow. Profiles are always associated with a particular call flow.
profile key
The specification of where a setting must be provided in a call flow. Typically, this is a telephone number or extension.
Recording Service
A service that verifies that the called party has voice access, then searches for and plays a greeting, and records a message. When a call is not picked up by the called party, the call is forwarded to the voicemail system where the Routing Service answers the call and passes it to the Recording Service. When a voicemail user accesses the voicemail system, he or she is given the option to record a message. The call is passed to the Recording Service, which records the message.
Retrieval Service
A service that verifies that the user is a valid voicemail user and authenticates the user. The Retrieval Service allows users to listen to, save, delete, reply to, or forward voicemail messages; set passwords; leave a voicemail for another user; and record and activate greetings. Once the user is successfully authenticated, the Retrieval Service retrieves the voicemail messages and other account information from the Oracle Collaboration Suite Database.
Routing Service
A service that passes calls between the Oracle Voicemail & Fax services. For direct calls, the Routing Service retrieves call-detail information from the PBX including the caller's phone number, the destination phone number, and how the call arrived at the voicemail system. For forwarded calls, the Routing Service checks the PBX-Application Cluster's call routing map. If the call's destination number is listed in the call routing map, the call is passed to the IVR Service. All other forwarded calls are passed to the Recording Service.
SIP
Session Initiation Protocol, an application-layer control protocol. This is a signaling protocol for Internet conferencing, telephony, presence, events notification, and instant messaging.
site
A particular type of group with physical site-specific information such as telephone number translation rules and phone number sets. A phone number must be assigned to a site or to a group that is a descendant of a site, and it can have only one site in its hierarchy.
SMTP
Simple Mail Transfer Protocol. The main protocol used to control the transfer of electronic mail (e-mail) messages on the Internet. SMTP is the TCP/IP protocol, and this specifies the format of the messages, and how servers and terminals are to interact.
SMTP is usually employed for sending messages. Other protocols, for example POP3 or IMAP, are used to receive and save messages in a mailbox for download from the server to a particular terminal, as required by the user. ESMTP, Extended Simple Mail Transfer Protocol, allows multimedia files to be sent as e-mail attachments.
state
A state marks the progress of a call through a call flow. There are one or more states in a call flow and each state is associated with a call flow action.
target
A single component that you can monitor or configure with Oracle Enterprise Manager. Examples of a target include a Oracle 10g Database, Oracle Application Server or an instance of an HTTP Server, Web application, Sun Solaris host computer, including its memory, disks, and CPU, and an Oracle Collaboration Suite component such as Voicemail & Fax. In Oracle Voicemail & Fax, targets include the Voicemail & Fax group, PBX-Application Clusters, Voicemail & Fax Applications, and any of the services that comprise the application.
Telephony Server
The Telephony Server is a resource manager for the Voicemail & Fax services. Calls from the PBX are passed to the Telephony Server which then passes the call to the appropriate Oracle Voicemail & Fax service.
TIFF
Tagged Image File Format. A graphics file format, developed by Aldus and Microsoft, for exchanging raster graphics (bitmap) images between application programs.
TUI
Telephone user interface, including the telephone keypad and the voicemail interface that is typically a series of menus and choices.
voicemail account
An account for a user who has been provisioned for voice access and assigned a phone number. A separate voicemail account is set up for a user at each site where the user has a phone number.
Voicemail & Fax Application
Ten services that provide the voicemail features. The Voicemail & Fax Application uses the Java Telephony APIs (JTAPI) to answer calls and pass calls between the different services.
Voicemail & Fax group
The Voicemail & Fax group is the highest level in the Oracle Voicemail & Fax hierarchy.
Voicemail & Fax Services
Ten Voicemail & Fax Services that provide the voicemail features. The services include the Routing Service, Retrieval Service, Recording Service, Interactive Voice Response Service (IVR), Call Transfer Service, Message Delivery Monitor Service, Message Recovery Service, Telephony Monitor Service, Fax Receiving Service, and MWI (Message Waiting Indicator) Service.
Voice over Internet Protocol (VoIP)
A category of hardware and software that uses the Internet as the transmission medium for telephone calls. Voice data is sent in digital form in packets rather than in the traditional circuit-committed protocols of the public-switched telephone network (PSTN). A major advantage of VoIP and Internet telephony is that it eliminates ordinary toll charges.
