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Oracle® Universal Installer and OPatch User's Guide
11g Release 1 (11.1) for Windows and UNIX

B31207-10
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C Troubleshooting and Debugging Oracle Universal Installer

This appendix is organized into the following troubleshooting sections:

Debugging Mechanisms in Oracle Universal Installer

Oracle provides the following types of debugging mechanisms:

The following sections discuss each of these mechanisms.

Installation Log

During the installation, Oracle Universal Installer writes a text file that contains information on:

  • Variable settings

  • Action calls

  • Queries

  • Exception information

The log of installation actions is written to a file named installActions<date>.log, located in the <oraInventory>\logs directory. The oraInstall<timestamp>.err and oraInstall<timestamp>.out files are also created and stored in the same logs directory. The .log, .err, and .out files for a particular session will be named with the same timestamp.

The installation log is used for debugging purposes only. All actions, queries, everything that happens during the installation, and all modifications to the target host are logged in the file.

A sample file is shown below:

installActions2002-08-16_09-52-16-AM.log
Environment variables:
        ORACLE_HOME = 
        PATH = E:\OEM\bin;E:\ORACLE815\bin;C:\Program
 Files\Oracle\jre\1.1.7\bin;C:\ORATST\BIN
        CLASSPATH = C:\Program Files\Exceed.nt\hcljrcsv.zip;
Username is: jdoe

The installer version is 2.2.1.0.0

*** Welcome Page***
Setting value of FROM_LOCATION to E:\bootstrap\cd\Disk1\stage\products.jar
Setting value of INVENTORY_LOCATION to C:\Program Files\Oracle\Inventory
Setting value of UNIX_GROUP_NAME to  
Setting value of FROM_LOCATION to E:\bootstrap\cd\Disk1\stage\products.jar
Setting value of ORACLE_HOME to E:\Universal
Setting value of ORACLE_HOME_NAME to Universal

*** File Locations Page***
FromLocation = FROM_LOCATION = E:\bootstrap\cd\Disk1\stage\products.jar
ToLocation = ORACLE_HOME = E:\Universal
ToName = ORACLE_HOME_NAME = Universal
Initializing installer access setup
Setting value of ORACLE_HOME to E:\Universal
Setting value of ORACLE_HOME_KEY to Software\ORACLE\HOME3
Setting value of ORACLE_HOME_FOLDER to Oracle - Universal
Setting value of ORACLE_HOME_SERVICE to Universal
Setting value of ToplevelComp to oracle.swd, 2.2.1.0.0, >0.0, [ 912 453 615 50 601 
173 467 295 87 610 198 918 913 162 2 30 21 10021 111 90 168 888 ][OH:0]
Setting value of SELECTED_LANGUAGES to [en]
Doing operation for installer access setup
Initializing inventory setup WCCE
Doing operation in inventory setup WCCE

*** Available Products Page***
TopLevelComp = ToplevelComp = oracle.swd, 2.2.1.0.0, >0.0, [ 912 453 615 50 601 
173 467 295 87 610 198 918 913 162 2 30 21 10021 111 90 168 888 ][OH:0]
LangsSel = SELECTED_LANGUAGES = [en]
Setting value of ToplevelComp to oracle.swd, 2.2.1.0.0, >0.0, [ 912 453 615 50 601 
173 467 295 87 610 198 918 913 162 2 30 21 10021 111 90 168 888 ][OH:0]
Setting value of DepMode to Complete
Setting value of TLDepModes to Complete,

*** Installation Types Page***
DepMode = DepMode = Complete
TLDepModes = TLDepModes = Complete,
Setting value of DepMode to Complete
Setting value of PROD_HOME to E:\Universal\oracle.swd
Setting value of PROD_HOME to E:\Universal\oracle.swd
Setting value of PRE_REQUISITE to true
Setting value of PROD_HOME to E:\Universal\oracle.swd
Setting value of SHOW_COMPONENT_LOCATIONS_PAGE to true

*** Component Locations Page***
ShowCompLocs = SHOW_COMPONENT_LOCATIONS_PAGE = true
Entering  component: oracle.swd installation

*** Summary Page***
ShowSummary = SHOW_SUMMARY_PAGE = null
        Global Settings
                Source : E:\bootstrap\cd\Disk1\stage\products.jar
                Destination : E:\Universal

Text files are also written in the temp directory:

<temp>\OraInstall\oraInstall<timestamp>.err
<temp>\OraInstall\oraInstall<timestamp>.out

If a problem occurs during the installation, you should look for messages with the SEVERE keyword and Java exceptions in these files.

Automated Inventory Backups

You can recover from a corrupt inventory or failed installations by using the following types of automated inventory backups:

  • Central Inventory Backup

  • Oracle Home Inventory Backup

Central Inventory Backup

The Central Inventory is automatically backed up whenever you execute the Oracle Universal Installer in any of the following modes:

  • - install (new home)

  • - deinstall (remove home)

  • - addNode

  • - attachHome

  • - detachHome

  • - updateNodeList

The backed up directory and file are:

Central Inventory Location/ContentsXML

The backup is located here:

Central Inventory Location/backup/time stamp/

Oracle Home Inventory Backup

The Oracle Home Inventory is automatically backed up on an existing Oracle home whenever you execute the Oracle Universal Installer in either of the following modes:

  • - install (patchsets, upgrades, and one-offs)

  • - deinstall components (does not remove the Oracle home)

The backed up directories and files are:

ORACLE_HOME/inventory/ContentsXMLORACLE_HOME/inventory/ScriptsORACLE_HOME/inventory/CloneORACLE_HOME/inventory/invDetails.properties

The backup is located here:

ORACLE_HOME/inventory//backup/time stamp/

Oracle Universal Installer Errors

Refer to the release notes for information on any Oracle Universal Installer limitations for a particular version.

The most common Oracle Universal Installer errors are listed below:

Other Tips

The following tips may help you to troubleshoot problems:

X terminal emulators that were tested with Oracle Universal Installer are listed in the following sections.

Exceed

There is a known compatibility issue that Hummingbird has identified to be a problem with Exceed. You can fix it by going into XConfig/Screen Definition/Screen 0 and changing Window Manager from "Default to Native" to "Native." See Figure C–1 to see the proper setup.

Figure C-1 Setting Exceed's Window Manager to "Native"

Screen capture of Exceed’s Screen 0 dialog.

Another known issue where Exceed fails to recognize fonts is documented at the following site:

http://developer.java.sun.com/developer/bugParade/bugs/4262023.html

Reflection X

Tarantella

There is a known problem when using Tarantella to send DISPLAY to your Windows system, for instance, when using hosted UNIX systems. The bottoms of some Oracle Universal Installer screens may appear truncated, with buttons not visible. The problem occurs only when you use an individual Tarantella terminal window so that the Oracle Universal Installer window appears alone without a broader X-windowing environment.

To work around this problem, do one of the following: