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Oracle® Database Installation Guide
11g Release 1 (11.1) for Microsoft Windows

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F Troubleshooting the Oracle Database Installation

This appendix contains the following information about troubleshooting:

See Also:

Chapter 6, "Removing Oracle Database Software"

F.1 Verifying Requirements

Before you try any of the troubleshooting steps in this appendix, do the following:

F.2 Encountering Installation Errors

If you encounter an error during installation:

F.3 Reviewing the Log of an Installation Session

During an installation, Oracle Universal Installer records all the actions that it performs in a log file. If you encounter problems during the installation, review the log file for information about possible causes of the problem.


  • If you run Oracle Universal Installer during the time that Windows Scheduler jobs are running, then you may encounter unexplained installation problems if your Windows Scheduler job is performing cleanup, and temporary files are deleted before the installation is finished. Oracle recommends that you complete installation before the Windows Scheduler jobs are run, or disable Windows Scheduler jobs that perform cleanup of temporary files until after the installation is completed.

  • Do not delete or manually alter the Inventory directory or its contents. Doing so can prevent Oracle Universal Installer from locating products that you install on your system.

By default, the log files are located in the following directory:

SYSTEM_DRIVE:\Program Files\Oracle\Inventory\logs

Log filenames from interactive installations take the form:


For example, if an interactive installation occurred at 9:00:56 a.m. on October 14, 2005, the log file would be named:


F.4 Silent or Noninteractive Installation Response File Error Handling

To determine whether a silent or noninteractive installation succeeds or fails, check the silentInstallActionsdate_time.log file, located in DRIVE_LETTER:\Program Files\Oracle\Inventory\logs.

If necessary, see the previous section for information about determining the location of the Inventory directory.

A silent or noninteractive installation fails if:

Oracle Universal Installer or a configuration assistant validates the response file at runtime. If the validation fails, the silent or noninteractive installation or configuration process ends. Oracle Universal Installer treats values for parameters that are of the wrong context, format, or type as if no value was specified in the file.

See Also:

"Reviewing the Log of an Installation Session" for information about interactive installation log files

F.5 Troubleshooting Host Name Changes and CSS

If you change the host name for ASM, then the Oracle CSS daemon will not start. In order to counter this problem, use the following steps:

F.6 Troubleshooting Oracle Configuration Manager

This section lists some of the errors that may occur while using Oracle Configuration Manager and provides tips to troubleshoot these errors.

F.7 Troubleshooting Configuration Assistants

To troubleshoot an installation error that occurs when a configuration assistant is running:

F.7.1 Configuration Assistant Failures

Oracle configuration assistant failures are noted at the bottom of the installation window. The configuration assistant interface displays additional information, if available. The configuration assistant execution status is stored in the installActionsdate_time.log file.

The execution status codes are listed in the following table:

Status Result Code
Configuration assistant succeeded 0
Configuration assistant failed 1
Configuration assistant canceled -1

F.7.2 Fatal Errors

If you receive a fatal error while a configuration assistant is running:

  1. Remove the failed installation as described in the "Cleaning Up After a Failed Installation" section.

  2. Correct the cause of the fatal error.

  3. Reinstall the Oracle software.

F.8 Troubleshooting Inventory Issues

If you face any of the following situations for Oracle home, then run the opatch lsinventory -detail command to list the contents of the inventory and see section "Recovering from inventory corruption" in the Oracle Universal Installer and OPatch User's Guide for information on fixing the issue.

F.9 Cleaning Up After a Failed Installation

If an installation fails, you must remove files that Oracle Universal Installer created during the attempted installation and remove the Oracle home directory. Follow the instructions in "Removing Oracle Database Software" to run Oracle Universal Installer to deinstall Oracle Database, manually remove the Oracle directory, and remove Oracle from the Registry Editor keys. Afterward, reinstall the software.

F.10 Images Displaying Incorrectly in Oracle Application Express

In "Configuring Oracle HTTP Server in a New Installation" , you added an alias entry that points to the file system path where you copied the images directory. If images in Oracle Application Express do not display correctly, you may have more than one definition of the /i/ alias. To address this issue:

F.11 Online Help Not Working

If users are accessing Oracle Application Express through a Virtual Host, online Help will not work. Consider the following example:

In this example, Oracle Application Express online Help will not work if the users cannot access To resolve this issue, add the following lines to the Oracle Application Express Database Access Descriptor (DAD) to override the CGI environment variables SERVER_NAME and SERVER_PORT:

PlsqlCGIEnvironmentList SERVER_PORT=80

See Also:

Oracle HTTP Server mod_plsql User's Guide for information on overriding the CGI environment variables and "Oracle Text Requirement"