15 Troubleshooting Your Oracle Identity Manager Installation

This section describes problems that can occur during the Oracle Identity Manager Installation.

Tip: You can use the Diagnostic Dashboard tool to assist when you troubleshoot your Oracle Identity Manager Installation. Refer to the Oracle Identity Manager Administrative and User Console for detailed information.

Task Scheduler fails in a Clustered Environment

The Task Scheduler fails to work properly when the cluster members (machines that are part of the cluster) have different settings on their system clocks. Oracle highly recommends that the system clocks for all cluster members be synchronized within a second of each other.

Default Login Not Working

If the default login is not working for the Design Console or Administrative and User Console:

• Make sure that you have copied Jbossall-client.jar to the Design Console computer. (JBoss only)

• Make sure that the Distributed Transaction Coordinator is running (it should have been set as a default). (SQL Server only)