Applications Administration Guide > Using Accounts in Siebel Sales >

Viewing Account Credit Profiles

If your organization uses back-office software or another external credit management system to store customer credit information, you can use the Credit Profile read-only view to get the most current account credit profile information.

The Accounts screen's Credit Profile view allows you to improve employee productivity by providing visibility to complete customer information within your Siebel application, and streamlines the quote-to-cash process by allowing the sales professional to identify potential credit problem early.

This procedure assumes that your Siebel administrator has completed the work necessary to allow real-time account integration through Application Service Interfaces (ASI). For information about how to set up the Web services administration to communicate with the external system, ASI structures, configuring and customizing the ASI, see Application Services Interface Reference and Integration Using ASIs.

To view account credit profile information

  1. Navigate to the Accounts screen > Accounts List view.
  2. In the accounts list, drill down on the account, and then click the Credit Profile view tab.

    The Credit Profile form appears, and includes information on credit status, risk category, credit limit, and so on.

    Fields in this form are read-only, except for the Skip Credit flag check box and Credit Auto Approval Limit. For more information on how to use these fields, see Siebel Order Management Guide.

  3. Click Refresh to update the information in the Credit Profile form.
Applications Administration Guide