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You can configure Assignment Manager so that the same candidate (employee, position, or organization) can qualify from different assignment rules with different scores. By default, Assignment Manager treats passing candidates from different rules as if they were different candidates. However, it is possible for Assignment Manager to merge (add) the scores for the same candidate across rules and take the total score in the calculation of the primaries.
How you configure Assignment Manager to add scores across rules differs for each operating mode. You specify the Add scores across rules (AddScores) server component parameter to determine Assignment Manager scoring behavior by way of the:
NOTE: The AddScores parameter is applicable to static and dynamic candidates, but only if no rules are marked as exclusive. That is because you explicitly define the rule from which you want the primaries to come for exclusive rules.
If you set the AddScores component parameter to TRUE, all requests sent to AsgnSrvr add scores for the candidates. However, when interactive assignment is used, the <Assign> menu method by default sets AddScores to FALSE, and subsequently passes AddScores = FALSE to the AsgnSrvr task. To override this behavior so that interactive assignment passes AddScores = TRUE for the assignment, you need to add a user property to the respective business component on which interactive assignment is running.
If you set the AddScores component parameter to TRUE, all tasks for batch assignment add the scores across rules for the candidates. Alternatively, you can also set Add Scores across Rules = TRUE at the task-level when starting a batch assignment task. For more information about running batch assignment, see Running Batch Assignment.
By default, if an assignment rule has a primary employee, primary position, or primary organization set and one of these people pass, they are assigned as the primary if that rule passes and is the highest scoring rule for that object. However, if the AddScores server component parameter is set to True, the primaries are ignored because the AddScores parameter overrides the primaries on the rule. The AddScores parameter assigns the highest scoring employee, position, or organization across all the rules that pass for that object and has more weight than the primaries.
If the AddScores parameter is not applied (set to False), position B is the highest-scoring position with a score of 120 and becomes the primary. However, if the AddScores parameter is applied (set to True), then position A with a score of 150 is the highest-scoring position and becomes the primary.
|Siebel Assignment Manager Administration Guide|