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Skills are assignment criteria values attributed to specific assignment rules, objects, employees, positions, and organizations. Assignment Manager uses skills to match assignment rules, objects, employees, positions, and organizations.
For most deployments, the predefined skills are sufficient. However, you can create new skills using Siebel Tools. The following procedure explains how to create a new skill that can be used in any Siebel application.
For more information on creating assignment attributes, assignment criteria, and assignment criteria attributes, see Process of Creating Assignment Criteria for Use in Assignment Rules.
NOTE: To perform assignments based on skills, further configuration is required using Siebel Tools. For more information about configuring criteria as skills, see Process of Defining Criteria Values as Skills with Expertise Codes and Weighting Factors.
|Siebel Assignment Manager Administration Guide|