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Assignment Manager uses skills to compare an object being assigned directly to person or other assignee's expertise when processing assignment rules. Assignment Manager criteria and skills are related transparently in the Siebel Data Model. Skills are extensions to attribute data stored in designated skill and skill item tables. At a very high level, you can think of an assignment criterion as a skill, and each criteria value as a skill item, as shown in Figure 10.
The Skill Table and Skill Item Table properties are child and grandchild tables, respectively, of the assignment object used to store skills, and skill items for assignment objects that are not stored as columns in the parent table itself. The S_EMP_SKILL employee skill table is used to store skills possessed by employees, such as languages spoken, product expertise, and so on. For example, for an employee who speaks English and Spanish, there is one record in the employee skill table that specifies the skill name as Language. There are also two records in the child S_EMP_SK_IT employee skill item table that correspond to this skill record: one record for English, and another record for Spanish.
There are several objects preconfigured for skills—Account, Activity, Campaign, Employee, Opportunity (Revenue), Service Request, and so on. By default, sales objects do not use skills. Using Siebel Tools, you enable skills for other assignment objects by configuring the object's Skill Table and Skill Item Table properties.
|Siebel Assignment Manager Administration Guide|