|
Siebel Assignment Manager Administration Guide > Assignment Rule Administration >
Assignment Criteria Inclusion Methods
You specify criteria inclusion methods for assignment rules to determine how criteria values and candidates will be matched. Assignment criteria use inclusion methods to:
- Determine how many criteria values must be met to pass the criterion
- Determine how the score of the criterion values are added to the candidate's score
Table 21 shows the types of assignment criteria inclusion methods.
Table 21. Assignment Criteria Inclusion Methods
|
|
Include |
At least one value needs to match:
- For Compare to Object, the object attribute must match at least one listed criteria value.
- For Compare to Person, the person attribute must match at least one listed criteria value.
- For Compare Object to Person, at least one value of the person attribute must match one value of the object attributes.
- For Compare to Organization, the organization attribute must match at least one listed criteria value.
- For Compare Object to Organization, at least one value of the organization attribute must match one value of the object attributes.
Assignment Manager stops processing criteria when one value is matched and the score of the matching criterion value is added to the candidate's score. |
Include All |
All values must match:
- For Compare to Object, the object attribute must match all listed criteria values.
- For Compare to Person, the person attribute must match all listed criteria values.
- For Compare Object to Person, all values of the person attribute must match all values of the object attribute.
- For Compare to Organization, the organization attribute must match all listed criteria values.
- For Compare Object to Organization, all values of the object attribute must match all values of the organization attribute.
If the criterion is met, all the criteria value scores are added to the candidate's score. However, if just one of the criteria are not met, then Assignment Manager stops processing the rule. |
Include All Matching |
This inclusion method matches in the same manner as the Include inclusion method, that is, at least one value needs to match. However, unlike the Include method, Assignment Manager continues to process this criterion until all criterion values are exhausted. As a result, the scores from all passing criterion values are added to the candidate's score. TIP: The Include All Matching inclusion method matches like the Include inclusion method but scores like the Include All inclusion method.
|
Exclude |
None of the values must match:
- For Compare to Object, the object attribute must not match any of the listed criteria values.
- For Compare to Person, the person attribute must not match any of the listed criteria values.
- For Compare Object to Person, no values of the person attribute can match any values of the object attribute.
- For Compare to Organization, the organization attribute must not match any of the listed criteria values.
- For Compare Object to Organization, no values of the organization attribute can match any values of the object attribute.
NOTE: This inclusion method excludes criterion value scores. If the criterion is met, only the criterion score is added to the candidate's score.
|
|
