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Siebel Assignment Manager Administration Guide > Running Assignment Manager > Process of Running Dynamic Assignment > Reviewing Triggers for Dynamic AssignmentThe database triggers created by the Generate Triggers server component detect record changes in the Siebel database and place an assignment request in the S_ESCL_REQ (escalation request) table for the Workflow Monitor Agent to pick up the request and invoke the Assignment Server. However, triggers generated for Assignment Manager can reference other database columns not associated with assignment rules. CAUTION: Make sure triggers are generated only for an assignment policy's criteria. Large data loads can experience performance issues otherwise. Do not modify the database triggers. However, before generating or applying triggers for dynamic assignment, you might want to review the trigger.sql file. It is recommended you work with your database administrator to do so. NOTE: If you discover redundant triggers, you need to deactivate the appropriate assignment criteria and assignment attribute using Siebel Tools. To review triggers for dynamic assignment
NOTE: When dynamic assignment is running, due to the database concurrency feature, some users might receive the following error when attempting to modify a record: "The selected record has been modified by another user since it was received. Please continue." This can occur because Assignment Manager updated the record by assigning it while an user was trying to edit it. In this situation, the user's changes may be lost. The solution is to refresh the query and reenter the changes. |
Siebel Assignment Manager Administration Guide |