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Differences Between Siebel Dealer and Siebel PRM

This document covers only features of Siebel Dealer that are different from the features of Siebel Partner Relationship Management (Siebel PRM). It is meant to be used as a supplement to the documentation for Siebel PRM, which is in Siebel Partner Relationship Management Administration Guide.

The most important differences are:

• Terminology. Siebel Partner Relationship Management Administration Guide uses the terms brand owner and partner. In the automotive industry, brand owner refers to the manufacturer or the OEM, and partner refers to the dealer.
• Cross-references. Siebel Partner Relationship Management Administration Guide often refers the reader to Applications Administration Guide for more information. For Siebel Dealer, in addition to these books, the reader should see Siebel Automotive Guide.
• Partner and Dealer Screens. Siebel Partner Manager has several screens that let the brand owner manage information about partners. For Siebel Automotive, Siebel Partner Manager includes two versions of these screens, one designed specifically for managing information about dealers, and the other designed for managing information about other partners. For example:
  • Siebel Partner Manager has a Partner Operations screen that lets you view summary information about partner operations.
  • For Siebel Automotive, Siebel Partner Manager has a Dealer Operations screen that lets you view summary information about dealer operations, which is different from the Siebel PRM Partner Operations screen.
  • For Siebel Automotive, Siebel Partner Manager also has a Partner Operations screen that lets you view summary information about other partners' operations, which is similar to the Siebel PRM Partner Operations screen.
• Added screens for dealer use. In addition to the screens in Siebel Partner Portal, Siebel Dealer has added screens designed to allow dealers to manage their operations, which are available in Siebel Dealer but not in Siebel Partner Portal. These screens include:
  • Showroom Log
  • Unassigned Opportunities
  • Employee Performance
  • Sales Step Administration
  • Employee and Customer Communication Rule Administration
  • Yearly Forecast
  • Monthly Forecast
  • Campaign Administration
• Added screens for the automotive industry. In addition to the screens in Siebel PRM, Siebel Dealer has added screens with information specific to the automotive industry, which are available in both Siebel Partner Manager and in Siebel Dealer. Added screens include:
  • Vehicles
  • Vehicle Administration
  • Product
  • Sales History
  • Service History
• Modified screens. Many screens that are in Siebel PRM are modified to have added views and fields with information specific to the automotive industry. These screens have the same information in Siebel Dealer as in Siebel Automotive (assuming the user has access to that data). These screens are also modified in Siebel Partner Manager so they have the same information as in Siebel Automotive. Modified screens include:
  • Activities
  • Contacts
  • Opportunities

NOTE:  Apart from the added and modified screens listed here, other screens of Siebel Dealer are based on screens in Siebel PRM for Siebel Industry Applications. For more information about Siebel PRM for Siebel Industry Applications, see Siebel Partner Relationship Management Administration Guide Addendum for Industry Applications.

The differences in terminology and cross references described above apply to the entire Siebel Partner Relationship Management Administration Guide.

The rest of this document details the other differences described above, as they apply to specific chapters of Siebel Partner Relationship Management Administration Guide.