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Setting Up the Siebel Server for Page Manager

Some Workflow policy actions allow you to send page messages to specific individuals. The Page Manager component of the Siebel Server must be running for you to send a page. Some actions can page specific individuals with alphanumeric or numeric pagers. To send a page using Workflow Policies, make sure these prerequisites are met:

  • The server running the Page Manager component has access to a local or network modem.
  • The Page Manager component of the Siebel Server is running. Several parameters, similar to dial-up networking set up in Windows, must be set prior to running the Page Manager component.
  • Enter the appropriate telephone numbers for paging in the Employee view. These are the numbers used by Workflow.
  • Change the regional configuration to avoid inputting the country code prior to the telephone number. This could cause errors.
  • Change the list of values (PAGE_TYPE) parameters to make the page manager accept an alphanumeric send. This means the language and the value shown.

NOTE:  Alphanumeric paging is more reliable than numeric paging because the pager messages are transmitted by the computer at the pager companies. This is not true for numeric paging, where pager messages are sent by emulating key presses on a phone. Failures in sending numeric pager messages are very hard to detect.

The Page Manager component uses the industry standard protocol Telocator Alphanumeric Protocol (TAP) for alphanumeric paging. Check with your pager company for the phone number to send your alphanumeric paging.

Several parameters affect how the Page Manager component interacts with the modem. You can change these parameters in the Server Administration screen. The available parameters are listed. The modem parameters are the defaults for Hayes-compatible modems. Verify that the settings are compatible with your modem.

To run the Page Manager component

  1. From the application-level menu, choose Navigate > Site Map > Administration - Server Management > Jobs.
  2. In the Jobs list, click New.
  3. From the Component/Job drop-down list, select the Page Manager component.
  4. In the Job Parameters list, click New.
  5. Click on Parameters in the Server Tasks applet and enter your parameters.

    See Table 64 for a list of parameters.

    The most important parameters are Modem Port, Dial Prefix, Long Distance Prefix, and Local Area Code. Change the values for these parameters to match your system. If you do not specify a parameter, the default values described in Table 64 are used.

Table 64.  Parameters for the Page Manager Component
Parameter
Value

Modem Port

The component object model (COM) port where the modem is attached. Valid values are COM1, COM2, and so on.
Default = COM1

Dial Prefix

A number or sequence of numbers that needs to be dialed to get an outside line.

If no dial-out prefix is use, insert a "," (comma).
Default = 9

Note that when dialing 9 for an outside line is not required and you are using srvrmgr.exe from the command line, specifying a comma for this parameter returns an error. But, if you set it to a hyphen (or any other non-dialable character) it will work correctly.

Example command:

SRVRMGR.EXE /g NT01022 /e SBLPRD_ENT502 /s SBLPRD_APP502 /u ***** /p ***** /c "START TASK FOR COMPONENT PageMgr WITH DialPrefix = '-'"

Long Distance Prefix

The long-distance prefix. This value is added in front of all long-distance phone numbers. Set this parameter to equal an empty string if your location does not require a long-distance prefix to be dialed.
Default = 1

Local Area Code

The area code of your location. If the beginning digits of a phone number are equal to this code, they are removed before the phone number is dialed, and the long-distance prefix will not be added.
Default = <empty>

Delay1

The number of seconds to wait between dialing a phone number and simulating key presses for the first set of numbers. This applies only to numeric paging. It is ignored for alphanumeric paging.
Default = 12

Delay2

The number of seconds to wait between simulating key presses for the first and second set of numbers. This applies only to numeric paging. It is ignored for alphanumeric paging. This is also ignored if the numeric pager does not have a personal identification number (PIN).
Default = 4

Modem Reset String

A modem command used to reset the modem.
Default = ATZ

Refer to your modem documentation for the correct command.

Modem Init String

A modem command used to initialize the modem.
Default = AT&FQ0V1

Refer to your modem documentation for the correct command. For example, some modems require a numeric value after &F.

Modem Dial String

A modem command used to dial the modem. You should rarely need to change this parameter.
Default = ATDT

Modem Hangup String

A modem command used to hang up the modem. You should rarely need to change this parameter.
Default = ATH

Modem Restore String

A modem command used to restore the power-up settings of the modem. You should rarely need to change this parameter.
Default = AT&F

Request Key

When you have more than one Page Manager, the request key serves as the ID for each Page Manager. You can then specify this key for the Workflow action in the Workflow Action Argument view. The request key can be any string.
    
Siebel Business Process Designer Administration Guide