Siebel Communications Guide Addendum > Workflow Reference > Workflows to Enter Adjustments in the Billing Profile Portal >


This workflow creates appropriate adjustment request detail when a user adjusts an entire bill. Figure 6 shows this workflow.

A user initiates this workflow by clicking the Adjust button for an entire bill.

Figure 6. CMUInvoiceAdjustmentWF Workflow
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Workflow Description. This workflow:

  1. Calls the CMUInvoiceQueryWF workflow to check if the bill exists in the Siebel database. If the bill does not exist, creates the bill header. For more information, see CMUInvoiceQueryWF Workflow.
  2. Creates the adjustment request header and populates the Request Amount and Approved Amount fields with the value in the Amount Due field in the Billing Details form in the billing profile portal.
  3. Calls the CMU Adjustment View Sub Process to navigate to the adjustment view. For more information, see CMU Adjustment View Sub Process Workflow.

Associated Business Service Methods. The following table shows the steps in this workflow that call business service methods.

Workflow Step
Method Called
In Business Service

Create Invoice Header


CMU Util UI Service

Create Adjustment Header


CMU Util UI Service

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