Siebel Communications Guide Addendum > Workflow Reference > Workflows to Enter Adjustments in the Billing Profile Portal >

CMU SIA Submit Adjustment Request to External

This workflow submits an adjustment request from the Siebel CRM application to the billing application. Figure 14 shows this workflow.

A user initiates this workflow by clicking the Submit button in the Billing Adjustments screen.

Figure 14. CMU SIA Submit Adjustment Request to External Workflow

Workflow Description. This workflow:

1. Queries the adjustment request.
2. If the adjustment request is not approved, changes the status of the request to Pending, and terminates.
3. If the adjustment request is approved, reads the enterprise details, such as the enterprise server name, language, and locale.
4. Sets the enterprise details as part of the request message.
5. Makes an outbound call to the billing application.
6. Updates the Siebel database with the response from the billing application.
7. Refreshes the active applet.

Associated Business Service Methods. The following table shows the steps in this workflow that call business service methods.