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Integrating Using Server Scripts

Here are some examples of using business services and Siebel scripting with your communications configurations, such as for Siebel CTI Connect. These examples are for server-side scripting using Siebel eScript.

Event Response Example

Table 56 shows an example event response that invokes the server-layer scripting business service method CTI_Test.EvtBSGotoView. This event response retrieves work item data and generates a screen pop to the view Contact List View, with all contacts whose last name starts with the letter S.

Command Example

Table 57 and Table 58 show an example communications command and associated command data that invokes the server-layer scripting business service method CTI_Test.CmdBSGotoView. This command makes an outbound phone call to the number the user specified in the communications toolbar's text input field.

Server Script Examples

Define the following server scripts in the CTI_Test business service. These scripts are invoked by the event response and command described in Event Response Example and Command Example:

function Service_PreCanInvokeMethod (MethodName, &CanInvoke)
{
   var ReturnVal = ContinueOperation;
   switch (MethodName)
   {
      case "EvtBSGotoView":
      case "CmdBSGotoView":
      CanInvoke = "True";
      ReturnVal = CancelOperation;
   }
   return (ReturnVal);
}

function Service_PreInvokeMethod (MethodName, Inputs, Outputs)
{
   var ReturnVal = ContinueOperation;
   switch (MethodName)
   {
      case "EvtBSGotoView":
         EvtBSGotoView(Inputs, Outputs);
         ReturnVal = CancelOperation;
         break;

      case "CmdBSGotoView":
          CmdBSGotoView(Inputs, Outputs);
          ReturnVal = CancelOperation;
          break;
   }
   return (ReturnVal);
}

function EvtBSGotoView(Inputs, Outputs)
{
   // Getting input arguments from Event Response parameters
   var itemID = Inputs.GetProperty("myWorkItemID");
   var ANI = Inputs.GetProperty("ANI");

   // Invoking Business Service "Communications Session Manager" method
   var ctibs = TheApplication().GetService("Communications Session Manager");
   var ip = TheApplication().NewPropertySet();
   var op = TheApplication().NewPropertySet();
   ip.SetProperty("WorkItemID", itemID);
   ctibs.InvokeMethod("GetWorkItemInfo", ip, op);

   // Generate a screen pop to "Contact List View" with
   // all the contacts whose last name start with letter "S"
   var boGlobal = TheApplication().GetBusObject("Contact");
   var bcContact = boGlobal.GetBusComp("Contact");
   bcContact.SetViewMode(AllView);
   bcContact.ClearToQuery();
   bcContact.SetSearchSpec("Last Name", "S*");
   bcContact.ExecuteQuery(ForwardBackward);
   TheApplication().GotoView("Contact List View", boGlobal);
}

function CmdBSGotoView(Inputs, Outputs)
{
   // Getting input arguments from Command Data parameters
   var number = Inputs.GetProperty("PhoneNumber");

   // Invoking Business Service "Communications Client" method
   var ctibs = TheApplication().GetService("Communications Client");
   var ip = TheApplication().NewPropertySet();
   var op = TheApplication().NewPropertySet();
   ip.SetProperty("PhoneNumber", number);
   ip.SetProperty("ProfileName", "Siebel CTI Connect for San Mateo");
   ctibs.InvokeMethod("MakeCall", ip, op);
}